Troubleshooting - Kodak Ngenuity 9090DB Operator's Manual

The following steps should be taken if communication cannot be established between the host PC
and the scanner using a SCSI connection.
Verify cable connection and initialization sequence is correct.
1. Power OFF the scanner (see 1.4.2 Scanner Back,
2. Power down the host PC
3. Confirm the SCSI cable is securely connected to the host PC and the scanner
4. Power ON the scanner and wait for the scanner's initialization sequence to finish completely
5. Power up the host PC
6. Verify communication between the host PC and the scanner is established (see procedure
step 11 under "4.2.1 Installation" on page
Verify the cable and connectors are not damaged.
1. Power OFF the scanner (see 1.4.2 Scanner Back,
2. Power down the host PC
3. Remove the SCSI cable from the host PC and the back of the scanner
4. View the connectors on the SCSI cable, host PC, and scanner. Bent pins or damaged con-
nectors could result in communication not being established and require the replacement of
the SCSI cable, SCSI card that resides in the host PC, or the scanner controller board
5. If the SCSI cable contains bent pins, replace the cable
a. Before reconnecting the new cable, make sure there are no damaged connectors on the
SCSI card that resides in the host PC or the connector found on the back of the scanner
b. If there is no damage, gently connect the new cable
c. If damage is found on the connectors of the SCSI card that resides in the host PC, replace
the card and ensure that the original SCSI cable that was also damaged is not re-used
d. If damage is found on the connectors of the scanner controller board (back of scanner), the
scanner controller board may need to be replaced. Replacement of the scanner controller
board requires a BBH Authorized Service Provider (ASP). A list of BBH ASPs can be found
on the BBH web site at:
6. Power ON the scanner and wait for the scanner's initialization sequence to finish completely
7. Power up the host PC
8. Verify communication between the host PC and the scanner is established (see procedure
step 11 under "4.2.1 Installation" on page
If neither of the above troubleshooting tips results in communication being established between
the scanner and the host PC, contact your local BBH ASP. A list of ASPs can be found on the
BBH web site: www.bbhscanners.com.
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www.bbhscanners.com
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4.2.2 Troubleshooting

"Power Switch" on page
"Power Switch" on page
11)
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