Troubleshooting - Kodak 9500 User Maintenance Manual

7

Troubleshooting

Trouble and remedy
chart
Trouble
Scanner does not power on
(status display does not
illuminate).
Documents not feeding
properly.
Documents not stacking
properly.
A-61092 September 1999
This chapter outlines some of the problems you may encounter and
their probable causes and remedies.
Probable Cause
The power cord is not
connected.
The wall outlet is defective.
The main power switch is off.
The side panel switch is off.
The cabinet covers are not
closed.
The feed and separator roller
gap is not properly adjusted.
Feeding thick documents
without using the gap release
lever.
The feed and separator rollers
may be dirty.
The feed shelf position is not
properly adjusted.
The feed shelf side guides are
not properly adjusted.
The exit hopper side guides are
not properly adjusted.
The exit hopper end stop is not
properly adjusted.
The wrong deflector is being
used.
Remedy
Push the power cord plug into the
receptacle.
Check the outlet (call an
authorized electrician.)
Turn the main power switch on.
Turn the side panel switch on.
Check and close all the cabinet
covers.
Refer to Chapter 2, "Adjusting the
feed and separator roller gap".
Refer to Chapter 2, "Adjusting the
feed and separator roller gap".
Refer to Chapter 5, "Cleaning the
feed and separator rollers".
Refer to Chapter 2, "Adjusting the
feed shelf position".
Refer to Chapter 2, "Adjusting the
feed shelf side guides and end
stop".
Refer to Chapter 2, "Adjusting the
exit hopper side guides and end
stop".
Refer to Chapter 2, "Adjusting the
exit hopper side guides and end
stop".
Refer to Chapter 2, "Changing the
deflector."
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