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5 Troubleshooting
Scanner error indicators
Problem solving
Scanner exception handling
A-61931 April 2021
A blinking power button indicates a scanner error or alert condition,
which will be displayed on the scanner screen. A yellow alert needs
your attention, e.g. if the scanner cover is open. A red alert is a critical
error. If you can not correct the problem by following the guidance on
the scanner screen, you may need to power-cycle the scanner. If the
problem persists, call Technical Support.
NOTE: A slowly blinking power button with a blank scanner screen
indicates the scanner is in low power mode. An error situation
has a faster blink of the power button.
If your scanner does not function as you expect, this section may help
you resolve the situation.
The following user correctable error conditions will be reported on the
scanner screen and will remain until you correct them:
• Paper jam — open the scanner cover and remove the jammed pages
(see "Opening the scanner cover" on page 40).
• Multifeed — open the scanner cover and removed the multifed
pages. Choose one of the options presented on the scanner screen.
• Cover opened — close the scanner cover.
• Document protection warning — open the scanner cover and remove
the page that caused the warning. If necessary to protect the page,
use a document sleeve or scan on an attached flatbed. Otherwise
replace the page in the input tray, adjust scanner settings as needed
(see "Paper handling challenges and solutions" on page 29) and
resume scanning.
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