Kodak 9500 User Maintenance Manual
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Kodak 9500 User Maintenance Manual

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Document Scanner 9500
User's
Maintenance
Guide
A-61092
Part No. 1E8133

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  • Page 1 Document Scanner 9500 User’s Maintenance Guide A-61092 Part No. 1E8133...

  • Page 2: Maintenance

    • Cleaning the air filter (monthly) For additional maintenance and feeder adjustment information, see Kodak publication A-61604. This publication is part of the Maintenance and Feeder Adjustment procedure video; Catalog Number 828 5306. Cleaning materials Materials needed to perform maintenance procedures are: •...

  • Page 3: Daily Maintenance Procedures

    Daily maintenance Maintenance procedures that should be performed daily include cleaning the imaging guides, the feed and separator rollers, the paper procedures path and vacuuming inside the scanner. Cleaning the imaging To clean the imaging guides, follow the steps below: guides IMPORTANT: Do not use any abrasive materials when cleaning the imaging guides.
  • Page 4 4. Remove dust from the imaging guides, using a soft bristle brush. 5. Remove fingerprints or smudges from the imaging guides, wiping both sides of each imaging guide with a clean, soft, lint-free cloth slightly moistened with water or lens cleaner. Then, lightly wipe both sides of each imaging guide with a dry cloth or an antistatic wipe.
  • Page 5 Cleaning the feed and Clean the feed and separator rollers at least twice a day to prevent ink, separator rollers (semi- toner, and dust from collecting on the rollers and preventing documents from separating. automatic feeder) 1. Grasp the front cover and swing it open to the right. Roller cover Release lever Feed roller...
  • Page 6 Cleaning the feeder Clean the feeder module and separator roller daily to prevent ink, toner, module and separator and dust from collecting on the rollers and preventing documents from separating. roller (automatic feeder) Cleaning the feeder module and separator roller: 1.
  • Page 7 Cleaning the separator roller: 1. Open the front cover. 2. Push the roller cover release lever toward the back of the machine. 3. Grasp and rotate the roller cover toward the back of the machine, exposing the feeder module and separator roller. Roller cover release lever Roller cover...
  • Page 8 Cleaning the paper path NOTE: Before doing the following procedure, clean the machine thoroughly and use the roller cleaning pads to clean the feed, separator and normal force rollers — start with a clean machine. Use the Paper Path Cleaner to clean the paper path rollers. Periodically feed a cleaning sheet with the gum side up through the machine in both the portrait and landscape orientation.
  • Page 9 Cleaning the feeder/ The sensors in the feeder/horizontal transport area are located under horizontal transport area the horizontal plate, behind the feed/separator rollers, near the reflector strips. 1. Open the front cover. 2. Raise the horizontal plate. 3. Vacuum the area underneath the horizontal plate. 4.
  • Page 10 5. Slide the lower roller housing assembly out of its housing and vacuum inside the housing. IMPORTANT: Do not slide the lower roller housing assembly back into place without first removing the imaging guides. Failure to remove them first can cause misalignment and/or damage to the machine.

  • Page 11: Weekly Maintenance Procedures

    Weekly maintenance Maintenance procedures that should be performed weekly include cleaning the exposure lamp housings and cleaning the cabinet. procedures Cleaning the exposure The upper and lower lamp housings should be cleaned. lamp housings 1. Open the right-side access door. 2.

  • Page 12: Monthly Maintenance Procedures

    Monthly maintenance Maintenance procedures that should be performed monthly include cleaning the air filter. procedures Cleaning the air filter The air filter should be checked and cleaned at least once a month, and changed as needed. 1. Remove the air filter cover by pressing in on the top of the cover to release the catch.

  • Page 13: Replacement Procedures

    Replacement Replacement procedures should be performed on an as-needed basis. Components that need periodic replacement include the air filter, procedures exposure lamps and the imaging guides. Replacing the air filter The air filter should be replaced at least once a year, more often if needed.
  • Page 14 Replacing the exposure The exposure system consists of four long-life fluorescent lamps. lamps There are two lamp housings; one upper and one lower. Each lamp housing contains two lamps. Change the lamps at least every 500 hours, when image quality appears to be degrading (and standard maintenance procedures do not improve the image quality), or when requested to do so by an operator message.
  • Page 15 5. Carefully grasp the end of the lamp that is nearest the tab and lift it out of the lamp housing socket. Free the other end of the lamp and lift it out of the lamp housing. Remove the second lamp in the same manner.
  • Page 16 Replacing the imaging To replace the imaging guides, follow the steps below: guides 1. Open the right-side access door. 2. Locate and grasp the end of the upper imaging guide. Carefully slide the imaging guide out of its track. IMPORTANT: Use care when handling the imaging guides. Hold the imaging guides by the green handles only.
  • Page 17 Replacing the feeder To replace the feeder module and separator roller, follow the steps module and separator below: roller Replacing the feeder module: 1. Open the front cover. 2. Push the roller cover release lever toward the back of the machine. 3.
  • Page 18 Replacing the separator roller: 1. Open the front cover. 2. Push the roller cover release lever toward the back of the machine. 3. Grasp and rotate the roller cover toward the back of the machine, exposing the feeder module and separator roller. Roller cover release lever Roller cover...

  • Page 19: Ordering Replacement Parts

    Ordering The following consumable parts can be ordered by calling: 1-800-431-7278. replacement parts • Imaging guides − Upper: Part No. 964365 − Lower: Part No. 942000 • White exposure lamp: Part No. 964683 • Automatic Document Feeder Module (for automatic feeder): CAT No.

  • Page 20: Troubleshooting

    Troubleshooting Trouble and remedy This chapter outlines some of the problems you may encounter and their probable causes and remedies. chart Trouble Probable Cause Remedy Scanner does not power on The power cord is not Push the power cord plug into the (status display does not connected.
  • Page 21 Trouble Probable Cause Remedy Repeated jamming. The transport system baffle Repeat any recent jam clearing or plates and operator-accessible maintenance procedures, making areas are not firmly closed. certain all baffle plates are firmly in place and all operator- accessible areas are properly closed.

  • Page 22: Clearing The Document Path

    Clearing the If a document becomes lodged in the scanner transport system, the system stops running and a message appears in the status display. document path A document can become lodged in the transport system when: • Documents are not fed straight (skewed). •...
  • Page 23 Clearing documents Follow the steps below to clear the document path: 1. Check each transport area (Areas A through F) for documents lodged in the document path. You only have to remove the jammed document(s). The Jog feature places the rest of the documents in the exit hopper.

  • Page 24: The Imaging Guide Area

    The imaging guide To clear the imaging guide area (Area B): area 1. Open the right-side access door. Upper lamp housing assembly Upper imaging guide Lower imaging guide 2. Locate and remove only the upper imaging guide. IMPORTANT: Use care when handling the imaging guides. Hold the imaging guides by the green handles only.
  • Page 25 The lower roller To clear the lower roller assembly area (Area C): assembly area 1. Open the top cover. 2. Open the right-side access door. Vertical baffle handle Baffle plate Lower roller assembly 3. Remove the imaging guides (not shown in this illustration). IMPORTANT: Use care when handling the imaging guides.

  • Page 26: The Vertical Transport Area

    The vertical transport To clear the vertical transport area (Area D): area 1. Open the top cover. 2. Open the right-side access door. Vertical baffle han Baffle plate 3. Turn the vertical baffle latch handle counterclockwise to unlatch the baffle plate. Lower the baffle plate until it stops. 4.
  • Page 27 2. Locate and grasp the upper turn handle. 3. Push the upper turn handle down and lower the baffle plate until it stops. 4. Remove any documents or document pieces. 5. Raise the plate into its original position. Turn the vertical baffle latch clockwise to lock the baffle plate into position.
  • Page 28 Accessories This chapter provides a list of available accessories for the Kodak Digital Science Document Scanner 9500. Operating instructions for most of these accessories can be found in this chapter. Other accessories are available but do not necessarily require any specific operating instructions.
  • Page 29 • Super12 Document Printer — provides easy installation and maintenance of print cartridges for 12-character printing of customer- specified information on documents. CAT No. 816 4865 • Document Image Manager Accessory — this accessory provides skew detection and correction, auto-cropping and border reduction. Simplex —...

  • Page 30: Parts And Tools

    TL 2156 Roller Cleaning Pads 4C9069 Paper Path Cleaner 4C9073 United States and Canada Parts and tools are available through Parts Services at Eastman Kodak Company: • Call Parts Services at 1(800) 431-7278, or • Send a facsimile or (716) 724-3051 All other regions Parts and tools are available through Eastman Kodak Company’s Parts...

  • Page 31: Using The Bar Code Reader

    Partial read (number of partial read characters) This User’s Guide: • explains what bar code types can be read and decoded by the Kodak Digital Science Bar Code Reader. • provides specifications that must be followed when placing bar codes on documents.

  • Page 32: Bar Code Types

    During installation, the type of bar code used is defined for each Bar code types mode. The Bar Code Reader is capable of reading and decoding three different types of bar codes. • Code 3 of 9 — also known as Code 39, is a widely used code in which 9 bars or spaces comprise the characters, 3 of which are wide.

  • Page 33: Bar Code Placement

    The bar code height must be at least 0.40 in. (9.5 mm) or 25% of the bar code length, whichever is greater. More detailed specifications are provided in Kodak publication, Bar Code Made Easy (A-61099). Before feeding documents containing bar codes, verify the following: Before you begin •...

  • Page 34: Enabling Bar Code Reading

    Make sure that Bar Code Reading is enabled before feeding Enabling bar documents. code reading To enable Bar Code Reading at the mode level: • Enter function code F60. Partial Bar Code Reading allows the scanner to read bar codes with a start character (and n characters beyond the start character that can be read) even if no end character is encountered.

  • Page 35: Performing A Bar Code Test

    • 3=%KODAK — provides a measure of equipment performance by determining the read rate (percentage of bar codes read properly) of Kodak Bar Code Standard Test Documents. Two percentages are calculated each time the test is run;...
  • Page 36 (read rate) during normal document processing. If this occurs, the following steps will assist you in diagnosing the problem: 1. Perform test option 3=%KODAK. This test determines whether or not the reduction in readability is caused by a deficiency in the equipment.

  • Page 37: Using The Evaluate Option

    Evaluation. To use the Evaluate option: 1. Select 1=EVALUATE. Bar Code Type = 1=EVALUATE 2=DISPLAY 3=%KODAK 4=%NORM 2. Select either 1=Transport Off or 2=Transport On. 1=Transport Off 2=Transport On If you select 1=Transport Off, proceed to the next section entitled, “Static bar code evaluation”.
  • Page 38 Using the Imaging Station To place the bar code under the imaging station: 1. Open the right-side access door. Right-side access door 2. Grasp the end of the upper imaging guide and carefully slide the imaging guide out of its track. Upper imaging guide Lower...
  • Page 39 3. Take a sample bar code document and cut a 0.5 in. (12.5 mm) section out of the bar code. Make sure to leave an extra inch or so on each end of the bar code. Cutting line 0.5 in. 12.5 mm 1 in.
  • Page 40 Dynamic Bar Code Evaluation allows you to verify the speed of the Bar Dynamic bar code Code Reader and how well your Bar Code Reader is working. This evaluation test is performed with the transport on. Follow the procedures below to perform the Dynamic Bar Code Evaluation test.
  • Page 41 After the bar code has been placed under the scan head (when using Evaluating test the Static Bar Code Evaluation method) or the bar code document has results been fed into the transport (when using the Dynamic Bar Code Evaluation method), the following message will be displayed: Bar Code Type= Please wait…...
  • Page 42 Reflectance Fields (Grades A through F) Contrast — a comparison of the darkest element and the lightest element of the bar code. MOD — Modulation. A measure of the consistency of the overall bar code print clarity (all elements), specifically the occurrence of spots (in spaces) and voids (in bars).
  • Page 43 Table 2 — Common Causes of Low Bar Code Ratings Field Problem Type Cause Dimensional Bar codes not printed according to specifications (refer to Kodak publication Bar Code Made Easy, A-61099). Inaccurate measurements due to: • Ink smearing (improper curing) •...

  • Page 44: Using The Display Option

    Bar Code Type = 1=EVALUATE 2=DISPLAY 3=%KODAK 4=%NORM 2. Feed at least 100 Kodak test documents. As documents are fed into the transport, the Kodak documents fed value will increment. Kodak documents fed = 100 Current = xx.x% Historical = xx.x%...
  • Page 45 This test is the same as option the %KODAK option, except actual customer-application documents are used. The option is designed to provide a baseline value as well as the current read rate. A comparison of the two values provides a measure of bar code quality over a period of time.
  • Page 46 The first time the test is run, the two percentages will be the same. If the Current percentage is significantly lower than the Historical percentage, this indicates any reduction in the overall read rate may be caused by a deficiency in the bar codes being used. Perform the Evaluate option to determine the cause of the test results.

  • Page 47: Using The Check Feeder / Check Stacker

    Using the Check Feeder / Check Stacker The check feeder/check stacker provides continuous feeding of small- sized documents; such as, checks. To use the check feeder, follow the procedures below: Using the check feeder NOTE: Thick documents may be processed with the check feeder installed by using the hand-feed throat with the gap release lever held down.

  • Page 48: Clearing Jams In The Check Feeder

    To clear a document jam in the check feeder, perform the following Clearing jams in the procedure: check feeder 1. Check the hand-feed throat first for any documents. 2. Remove the feeder top cover by carefully lifting up at the front edge and pulling it toward the front of the unit.

  • Page 49: Cleaning The Check Feeder

    Clean the check feeder daily to keep it in good operating condition. Cleaning the check feeder To clean the check feeder: 1. Remove the feeder top cover by carefully lifting up at the front edge and pulling it toward the front of the unit. 2.

  • Page 50: Using The Check Stacker

    The check stacker provides efficient stacking of small documents. Using the check stacker During installation, modes are defined for use with specific applications. The check stacker operating mode is defined for each mode. One of two operating modes may be selected: •...

  • Page 51: Using The Endorser

    Using the Endorser The Kodak Imagelink Endorser automatically imprints endorsements on the back of documents (with a variety of die stamp styles) as they pass through the transport system. During installation, modes are defined for use with specific applications. The Endorser may be enabled or disabled for each mode. In addition, the desired Endorser mode and Endorser print position are defined for each mode.

  • Page 52: Before You Begin

    Before feeding documents requiring an endorsement, verify the Before you begin following: 1. The correct die drum is installed. 2. A new ink roller is installed (if print quality is not acceptable). 3. The correct date and code number is specified. 4.
  • Page 53 2. Push down the locking lever. 3. Press down and hold the latch to unlock the Endorser. 4. Rotate the Endorser toward the back of the unit. Latch Endorser Locking lever (Endorser rotates to the right) 5. Press down the drum locking lever located on the left side of the Endorser.
  • Page 54 7. Remove the rubber die by carefully prying it off. Insert a new rubber die in place of the old one. Ensure that it engages the spring clips at both sides. (If an entire die drum assembly is available to replace the die, this is not necessary.) Spring clip (Pry off at this edge)

  • Page 55: Changing The Ink Roller

    Feed several blank pages to ensure that the print quality is Changing the ink acceptable. If the endorsements are light or hard to read, you may roller need to replace the ink roller. NOTE: Before replacing the ink roller, place a protective cover over the work surface near your machine.

  • Page 56: Setting The Date And Code Number

    To set the date and code number: Setting the date and code number 1. Open the top cover. 2. Push down the locking lever. Latch Endorser Locking lever (Endorser rotates to the right) 3. Press down on and hold the latch to unlock the Endorser. 4.

  • Page 57: Selecting The Endorser Mode

    7. Repeat the two previous steps until all of the fields are set. NOTE: Make sure that all characters on the drum are in line, flat and not off center so the ink will be picked up evenly for a high quality endorsement.

  • Page 58: Using The Footswitch

    Using the Footswitch The Kodak Digital Science Footswitch provides a hands-off method of changing document image levels or performing commonly used function(s). You can change a document image level or perform a commonly used function simply by pressing, pressing and holding, or releasing the Footswitch.

  • Page 59: Enabling The Confirmation Tone

    Enabling the The Footswitch confirmation tone may be used to signal that action has been taken as a result of the Footswitch being pressed or released. confirmation tone • If your machine is configured for no confirmation tones, then no confirmation tones of any kind will be heard in any mode.
  • Page 60 Footswitch Pressed Action Definition Sustained Level 0 All documents fed into the transport while the Footswitch is pressed and held are assigned Level 0. Sustained Level 1 All documents fed into the transport while the Footswitch is pressed and held are assigned Level 1.

  • Page 61: Using The Patch Reader

    Using the Patch Reader The Patch Reader controls document level changes by automatically sensing a predefined patch code and changing the document level accordingly. During installation, modes are defined for use with specific applications. Patch reading may be enabled or disabled for each mode. During installation, the patch type(s) used are defined for each mode.

  • Page 62: Patch Code Placement

    If the patch is not oriented properly, it may be misread, or not read at all. Detailed specifications for creating patch codes are provided in Patch Code Information for Kodak Imagelink Products (A-61599). 8-38 A-61092 September 1999...

  • Page 63: Positioning The Patch Reader

    Before feeding documents containing patches, verify the following: Before you begin • The Patch Reader is properly positioned. • Patch reading is enabled. • End-fed patch reading is enabled (if desired). • The patch code confirmation tone is enabled (if desired). There are five locations for the Patch Reader.
  • Page 64 Enabling patch Make sure patch reading is enabled before feeding documents. reading • Patch reading may be enabled or disabled at the mode level using function code F50. If you have enabled patch reading, but do not want to read a patch found on the next document only, perform function code F54.

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