Warranties; Product Warranty - Universal Robots E Series Original Instructions Manual

10. Warranties
10. Warranties

10.1. Product Warranty

Without prejudice to any claim the user (customer) may have in relation to the dealer or
retailer, the customer shall be granted a manufacturer's Warranty under the conditions set
out below:
In the case of new devices and their components exhibiting defects resulting from
manufacturing and/or material faults within 12 months of entry into service (maximum of
15 months from shipment), Universal Robots shall provide the necessary spare parts,
while the user (customer) shall provide working hours to replace the spare parts, either
replace the part with another part reflecting the current state of the art, or repair the said
part. This Warranty shall be invalid if the device defect is attributable to improper
treatment and/or failure to comply with information contained in the user guides. This
Warranty shall not apply to or extend to services performed by the authorized dealer or
the customer themselves (e.g. installation, configuration, software downloads). The
purchase receipt, together with the date of purchase, shall be required as evidence for
invoking the Warranty. Claims under the Warranty must be submitted within two months
of the Warranty default becoming evident. Ownership of devices or components replaced
by and returned to Universal Robots shall vest in Universal Robots. Any other claims
resulting out of or in connection with the device shall be excluded from this Warranty.
Nothing in this Warranty shall attempt to limit or exclude a Customer's Statutory Rights
nor the manufacturer's liability for death or personal injury resulting from its negligence.
The duration of the Warranty shall not be extended by services rendered under the terms
of the Warranty. Insofar as no Warranty default exists, Universal Robots reserves the right
to charge the customer for replacement or repair. The above provisions do not imply a
change in the burden of proof to the detriment of the customer. In case of a device
exhibiting defects, Universal Robots shall not be liable for any indirect, incidental, special
or consequential damages, including but not limited to, lost profits, loss of use, loss of
production or damage to other production equipment.
In case of a device exhibiting defects, Universal Robots shall not cover any consequential
damage or loss, such as loss of production or damage to other production equipment.
CAUTION
It is generally advised to avoid the use of accelerations higher than
needed for a given application. High accelerations, especially in
combination with high loads, can lead to reduced life time of the robot.
For applications with short cycle times and high requirements for speed, it
is generally advised to use blends as much as possible to ensure smooth
trajectories without the need for high accelerations.
User Manual 63 UR5e