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Chapter 4
Warranties and Declarations
4.1 Warranty
4.1.1 Product Warranty
Without prejudice to any claim the user (customer) may have in relation to the
dealer or retailer, the customer shall be granted a manufacturer's Warranty un-
der the conditions set out below:
In the case of new devices and their components exhibiting defects result-
ing from manufacturing and/or material faults within 12 months of entry into
service (maximum of 15 months from shipment), Universal Robots shall provide
the necessary spare parts, while the user (customer) shall provide working hours
to replace the spare parts, either replace the part with another part reflecting
the current state of the art, or repair the said part. This Warranty shall be in-
valid if the device defect is attributable to improper treatment and/or failure
to comply with information contained in the user guides. This Warranty shall
not apply to or extend to services performed by the authorized dealer or the
customer themselves (e.g. installation, configuration, software downloads). The
purchase receipt, together with the date of purchase, shall be required as evi-
dence for invoking the Warranty. Claims under the Warranty must be submitted
within two months of the Warranty default becoming evident. Ownership of de-
vices or components replaced by and returned to Universal Robots shall vest
in Universal Robots. Any other claims resulting out of or in connection with the
device shall be excluded from this Warranty. Nothing in this Warranty shall at-
tempt to limit or exclude a Customer's Statutory Rights, nor the manufacturer's
liability for death or personal injury resulting from its negligence. The duration
of the Warranty shall not be extended by services rendered under the terms of
the Warranty. Insofar as no Warranty default exists, Universal Robots reserves the
right to charge the customer for replacement or repair. The above provisions do
not imply a change in the burden of proof to the detriment of the customer.
In case of a device exhibiting defects, Universal Robots shall not cover any
consequential damage or loss, such as loss of production or damage to other
production equipment.
4.1.2 Disclaimer
Universal Robots continues to improve reliability and performance of its prod-
ucts, and therefore reserves the right to upgrade the product without prior warn-
ing. Universal Robots expects the contents of this manual to be precise and
correct, but takes no responsibility for any errors or missing information.
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