Inspur Service Sla - Inspur ON5263M5 User Manual

Type Description
Korea:
Japan:
Service US**:
1
Portal* http://service.inspursystems.com/login.htm
EU:
ii. RMA Services
Inspur may, at its discretion, repair or replace the defective parts. Repair or Replacement
parts may be new, used, or equivalent to new in performance and reliability. Repaired or
replaced parts are warranted to be free of defects in material or workmanship for ninety
(90) calendar days or for the remainder of the warranty period of the product, whichever
is longer.
Advance Replacement: Under the terms of Advance Replacement Service, if a problem
with customer product cannot be resolved via hotline and e-mail support and a
replacement part is required, Inspur will ship out replacement part(s) in advance within
one (1) business day. Customer should return defective part(s) within five (5) business
days after receiving the replacement(s). Inspur will cover one-way shipment via ground.
Standard Replacement: When a hardware failure happens, customer may submit RMA
request to Inspur via e-mail or Service Portal*
submission, and provide an RMA number and return information that customer may use
to return for RMA service. Inspur will ship out replacement part(s) within one (1) business
day after receiving the defective part(s) and cover one-way shipment via ground.

12.2 Inspur Service SLA

Inspur offers a variety of Service Level Agreements (SLA)*
requirements with different service components and service level targets.
Base Warranty Services
•
Advance Replacement
•
9x5 NBD Onsite Service
•
24x7x4 Onsite Service
•
Onsite Deployment Service
•
Data Media Retention
•
Global Service
•
Customized Service
•
Warranty
serversupport_kr@inspur.com
serversupport_jp@inspur.com
http://eurportal.inspur.com/
1
. Inspur will review and approve RMA
2
to meet customer
Support Window
9AM to 6PM
Monday to Friday
**US: PST (GMT -8)
Local business hours
9AM to 6PM
Monday to Friday
**US: PST (GMT -8)
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