Inspur Service Sla; Warranty Exclusions - Inspur NF5280M6 User Manual

within five (5) business days after receiving the replacement(s). Inspur will cover
one-way shipment via ground.
Standard Replacement: When a hardware failure happens, customer may submit
RMA request to Inspur via e-mail or Service Portal*
RMA submission, and provide an RMA number and return information that
customer may use to return for RMA service. Inspur will ship out replacement
part(s) within one (1) business day after receiving the defective part(s) and cover
one-way shipment via ground.

9.2 Inspur Service SLA

Inspur offers a variety of Service Level Agreements (SLA)*
requirements with different service components and service level targets.
•
Base Warranty Services
•
Advance Replacement
•
9 × 5 NBD Onsite Service
•
24 × 7 × 4 Onsite Service
•
Onsite Deployment Service
•
Data Media Retention
•
Global Service
•
Customized Service

9.3 Warranty Exclusions

Inspur does not guarantee that there will be no interruptions or mistakes during the
use of the products. Inspur will not undertake any responsibility for the losses
arising from any operation not conducted according to Inspur Hardware Products.
The Warranty Terms & Conditions do not apply to consumable parts, as well as any
products that the serial number missed, damaged or obscured for the following
reasons:
•
Accident, misuse, abuse, defiling, improper maintenance or calibration or other
external causes
•
Operating beyond the parameters as stipulated in the user documentation
•
Use of the software, interface, parts or supplies not provided by Inspur
•
Improper staging, usage, or maintenance
•
Virus infection
•
Loss or damage in transit which is not arranged by Inspur
. Inspur will review and approve
1
to meet customer
2
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