Inspur Service Sla; Warranty Exclusions - Inspur NF3180A6 User Manual

9.2

Inspur Service SLA

Inspur offers a variety of Service Level Agreements (SLA)
requirements with different service components and service level targets.
Base Warranty Services

Advance Replacement

9x5 NBD Onsite Service

24x7x4 Onsite Service

Onsite Deployment Service

Data Media Retention

Global Service

Customized Service

9.3

Warranty Exclusions

Inspur does not guarantee that there will be no interruptions or mistakes during
the use of the products. Inspur will not undertake any responsibility for the losses
arising from any operation not conducted according to Inspur Hardware Products.
The Warranty Terms & Conditions do not apply to consumable parts, as well as any
products that the serial number missed, damaged or obscured for the following
reasons:
Accident, misuse, abuse, defiling, improper maintenance or calibration or

other external causes
Operating beyond the parameters as stipulated in the user documentation

Use of the software, interface, parts or supplies not provided by Inspur

Improper staging, usage, or maintenance

Virus infection

Loss or damage in transit which is not arranged by Inspur

The product has been modified or serviced by non-authorized personnel

Any damage to or loss of any personal data, programs, or removable storage

media
The restoration or reinstallation of any data or programs except the software

installed by Inspur when the product is manufactured
Any consumable parts, such as, but not limited to, battery or protective

to meet customer
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