Warranty; Warranty Service - Inspur ON5263M5 User Manual

12. Warranty

Inspur warrants that all Inspur-branded hardware products shall be free from material
malfunctioning and material defects under conditions of normal use for a period of three
(3) years from the Date of Invoice.
Service offerings may vary by geographic region. Please contact your Inspur representative
to identify service levels and needs for your regions.

12.1 Warranty Service

i. Remote Technical Support
Inspur warranty service includes 24/7 remote technical support and 3 years parts
replacement throughout the warranty period. Warranty Service are Advance Replacement
Service in the first year and Standard Replacement Service in the second and third years.
Type
Remote Technical Support
RMA Services
The 24/7 remote technical support can through hotline, e-mail, and Service Portal*
Through hotline and e-mail support, Inspur engineers help customers diagnose the cause
of malfunction and provide solution. Service Portal*
customized update files, and related manuals for Inspur products. Customer may also
access the Service Portal*
replacement or repair.
Information needed when requesting for support:
Contact name, phone number, e-mail address
•
System Serial Number, Part Number, Model and location (address) of the product
•
needing service
Detailed description of problem, logs (sel and blackbox, and any other related logs
•
from OS), screenshot of issue, pictures of damaged/questions parts, etc.
Support Contact Information:
Type Description
Global Hotline Global: 1-844-860-0011 (English)
China: 800-860-0011/ 400-860-0011 (Chinese)
Email Global:
China:
US**:
Warranty
1
to submit Return Material Authorization (RMA) for parts
serversupport@inspur.com
lckf@inspur.com
serversupportusa@inspur.com
Duration
3 years
3 years
1
provides access to firmware,
1
Support Window
24 x 7 x 365
24 x 7 x 365
Local business hours
.
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