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9.2
Inspur Service SLA
Inspur offers a variety of Service Level Agreements (SLA)*
requirements with different service components and service level targets.
•
Base Warranty Services
•
Advance Replacement
•
9x5 NBD Onsite Service
24 × 7 × 4 Onsite Service
•
•
Onsite Deployment Service
•
Data Media Retention
•
Global Service
•
Customized Service
9.3
Warranty Exclusions
Inspur does not guarantee that there will be no interruptions or mistakes during the
use of the products. Inspur will not undertake any responsibility for the losses
arising from any operation not conducted according to Inspur Hardware Products.
The Warranty Terms & Conditions do not apply to consumable parts, as well as any
products that the serial number missed, damaged or obscured for the following
reasons:
•
Accident, misuse, abuse, defiling, improper maintenance or calibration or other
external causes
•
Operating beyond the parameters as stipulated in the user documentation
•
Use of the software, interface, parts or supplies not provided by Inspur
•
Improper staging, usage, or maintenance
•
Virus infection
•
Loss or damage in transit which is not arranged by Inspur
•
The product has been modified or serviced by non-authorized personnel
•
Any damage to or loss of any personal data, programs, or removable storage
media
•
The restoration or reinstallation of any data or programs except the software
installed by Inspur when the product is manufactured
2
to meet customer
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