How To Obtain Help; Preparations Before Contacting Inspur - Inspur OS Installation Manual

11

How to Obtain Help

This chapter introduces how to obtain technical support from Inspur when you
encounter tough or critical problems during troubleshooting or routine
maintenance.
11.1

Preparations before Contacting Inspur

If a tough or critical problem persists during troubleshooting or routine
maintenance, contact Inspur for technical support.
To better solve the problem, please make the following preparations before
contacting Inspur for technical support:
Collect necessary fault information.

Required information includes but not limited to: system logs, time when the

fault occurred, operations performed when the fault occurred, and server
screen output.
Prepare for debugging.

Inspur technical support engineers may assist you in further collecting fault
information or rectifying the fault directly. Before contacting Inspur for technical
support, you need to prepare spare parts, screwdrivers, screws, serial cables,
network cables, and other required materials.
11.2
How to Obtain Help
Inspur provides users with timely and efficient technical support via regional
offices, the secondary technical support system, telephone technical support,
remote technical support, and on-site technical support.
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