Diagnosing Problems; Introduction; Symptom-Cause-Remedy Chart - Inficon Transpector MPH Operating Manual

Chapter 7

Diagnosing Problems

7.1 Introduction

If you are experiencing trouble with your Transpector MPH, first look at
and see if your problem is listed there. If not, contact INFICON (refer to
How To Contact Customer Support, on page

7.2 Symptom-Cause-Remedy Chart

Make sure that the insulation on all cables is intact and there is no damage on the
insulating material before using
Table 7-1 Symptom—Cause—Remedy chart
Power LED does not
turn on
No communi-
cation to HOST
computer
SYMPTOM
+24 V external power supply
Electronics failure
Sensor IP address not
compatible with network
Transpector communications
port (port 80) is not open on
the host computer
Cable connections
Host computer Ethernet card
malfunctioning
Transpector MPH Operating Manual
1-3).
Table 7-1.
CAUSE
Table 7-1
section 1.3,
REMEDY
Check input AC line voltage
to external power supply.
Check +24 V input, verify
input between 20 - 30 V.
Replace power supply.
Return to INFICON for repair.
Refer to Chapter 2,
Connecting
Transpector MPH.
Either open port 80 on the
host computer or change the
communications port of
Transpector MPH.
Make sure cables are
connected to proper
connectors.
Replace Ethernet Card on
host computer.
7 - 1