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EncoreCX
Administrator's Manual
To operate Voice Mail from a standard analog telephone
Standard analog telephones can also be allocated Voice Mail boxes. When a Voice Mail box is allocated
forward on no answer" is automatically set for the extension. You can set forward all calls or Forward
When Busy to the Mail box as well by setting the forward to 710.
·
732 for "Forward All Calls".
·
733 for "Forward When Busy".
·
734 for "Forward On No Answer".
To access the Voice Mail box, dial the code
password and #. Then dial the following numbers to access your messages.
While listening to the Greeting
·
Dial 1
Playback commences at the first message.
·
Dial 91 Change the outgoing greeting.
·
Dial 92 Check the outgoing greeting.
·
Dial 93 Delete the outgoing greeting.
·
Dial 0
Change Voice Mail Password.
When playback of messages has commenced
·
Dial #
Playback is paused.
·
Dial 2
Save this message and move to the next message.
·
Dial 3
Erase this message and move to the next message.
·
Dial 4
Go back to the start of the message.
·
Dial 5
Go back to the previous message.
·
Dial 6
Erase all messages.
·
Dial 7
Go back ten seconds.
·
Dial 8
Go forward ten seconds / skip the time stamp.
·
Dial 9
Forward the message to another extension.
·
Dial 0
Return Call. Automatically make a call to the caller who left the message.
System Voice Mail Box
This feature allows you to set up a System Voice Mail box to answer incoming calls. This service is only
available when a Voice Module is installed. You can select which lines are to be answered by the System
Voice Mail box when it is turned on. You can select how long a call rings before the System Voice Mail
box answers.
All messages received are stored in a System Voice Mail box, which is controlled by extension 20.
extension 20 can also customize the greeting. You can turn the System Voice Mail box service on and off
at any time at extension 20 and its operation is independent of "Night Service".
This service replicates a System Voice Mail box. You can use it if you are not answering calls at lunch or at
night, or simply want to record messages from callers. If desired, you can have this feature on
permanently, so that calls, which are not answered for a programmable period, are answered by the System
Voice Mail box.
The greeting may ask callers to dial an extension number, in which case, the call will be transferred through
to that extension.
Note: If a call is received when the Voice Module storage is full, it will not be possible to store any further
messages. In this case, the following standard greeting will be given to the caller: "There is no one
78
, followed by your Voice Mail extension number, Voice Mail
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