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Model 8520
User Guide

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  • Page 1

    Model 8520 User Guide...

  • Page 3

    UIDE TO REQUENTLY EATURES These are the basic instructions for the most frequently-used telephone and voice mail features for Inter-Tel endpoints. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide. LACING AN NTERCOM Dial an extension number.

  • Page 4

    LACING ONFERENCE While on the first call, press . The call is now on hold. Place an intercom or outside call, then press the flashing button to place the call on hold. (If necessary, repeat this step to place a third call on hold.) Press the flashing button to join all of the calls together in the con-...

  • Page 5

    AGING Lift the handset and press or dial PAGE Dial the desired page zone number (0-9). After the tone, make your announcement and hang up. NOTE: The Page feature is not supported in SIP mode. RANSFERRING A ALL TO XTENSION UTSIDE UMBER Press...

  • Page 6

    CCESSING OICE ESSAGES Access your mailbox as described on page If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press If E-Mail Reader is not enabled for your mailbox, skip this step. Select one of the following: •...

  • Page 7

    ESSAGE PTIONS ELEPHONE YSTEM AND EATURE ODES OICE EATURE UIDE Below is a summary of the options you can CODE FEATURE NAME CODE FEATURE NAME use when accessing messages, after playing Account Code – All Calls Hunt Group Remove/Replace SING OICE Account Code –...

  • Page 8

    To turn on Do-Not-Disturb: EMOTE EATURE CCESS IALPAD HARACTERS 1. Enter Remote Feature Access allows you to change NUMBER OF TIMES BUTTON IS PRESSED BUTTON 2. Enter message number 01-20 (see the your station password, place your endpoint in & Do-Not-Disturb mode, and forward calls from default DND message list below).

  • Page 9

    Inter-Tel, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8520 endpoint. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice.

  • Page 11: Table Of Contents

    Using Reminder Messages ..........44 ©Inter-Tel, Inc. December 2005 printed in US...

  • Page 12

    CONTENTS PAGE MOVING ON ............45 Introduction .

  • Page 13: Finding Your Way

    Software Compatibility ....... . 12 ® Inter-Tel Model 8520 User Guide...

  • Page 14: Welcome

    ELCOME Your new Model 8520 provides access to several features, each of which is described in this guide. The About This Guide section below lists the different sections in this user guide and describes the type of information you can find there. If you need to access information quickly, refer to the Quick Reference Guide attached to the front of this guide.

  • Page 15: About Your Endpoint

    Handsfree Microphone Underneath Edge) Feature Buttons Hearing Aid-Compatible (HAC) Handset NOTE: This is the default configuration. Your buttons may have been programmed dif- ferently. If you are uncertain about the configuration, ask your system administrator. ® Inter-Tel Model 8520 User Guide...

  • Page 16: Feature Button Functions

    NOTE: Because the telephone system allows customized feature buttons, your end- point may have been reprogrammed so that the feature buttons do not match those described in this guide. ® Inter-Tel Model 8520 User Guide...

  • Page 17: Display

    Display Your Model 8520 has two lines of display with 16 characters per line. When your endpoint is idle, this display shows your extension number, your username, the time of day, and the date. At other times, it may display reminder messages, Do-Not-Dis- turb (DND) messages, numbers dialed, call sources, elapsed time of calls, current call costs, error messages, etc.

  • Page 18: Dss/blf And Mini-dss

    The associated extension is busy, or the associated feature is enabled. Flashing slowly The extension is in Do-Not-Disturb. Flashing rapidly The extension has a call ringing in. Fluttering continuously The extension is causing a STATION OFF-HOOK system alarm. ® Inter-Tel Model 8520 User Guide...

  • Page 19: About Voice Mail

    BOUT OICE Voice mail is an application that is part of the Inter-Tel voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. To use voice mail features, each user (or sub- scriber) is assigned a mailbox, which usually corresponds to the extension number assigned to your endpoint.

  • Page 20

    • Programming a fax destination (see page • Changing the message search order (see page • Programming remote messaging (see page • Screening calls (see page • Using the voice mail directory (see page ® Inter-Tel Model 8520 User Guide...

  • Page 21: Enterprise Messaging

    Enterprise Messaging Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan- dard protocols for communication and messaging. EM unifies communication and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The EM system provides voice mail users with the following advanced messag- ing features: •...

  • Page 22: Automatic Speech Recognition (asr)

    • You can temporarily disable ASR for the current call by selecting option eight from the main menu. ® Inter-Tel Model 8520 User Guide...

  • Page 23: What You See And Hear

    EE AND As you can see, your Model 8520 and telephone system come equipped with many features. To help you understand what everything means, it is recommended that you read the following information before you use your endpoint: • Your telephone system may be programmed for one or two dial tones. Systems with two dial tones have one for intercom calls and one for outside calls.

  • Page 24: Software Compatibility

    OUTGOING SYS SPDL REDIAL light. The Model 8520 endpoint is not supported by software Axxess versions 3.0 and ear- lier. NOTE: This information about compatibility applies to endpoints programmed to use the default button locations. Your buttons may have been programmed differently. If you are uncertain about the configuration, ask your system administrator.

  • Page 25: Getting Started

    Using Do-Not-Disturb Mode ......42 Using Reminder Messages ......44 ® Inter-Tel Model 8520 User Guide...

  • Page 26: Introduction

    IEWING NGLE Your Model 8520 has an adjustable base that allows you to tilt your endpoint to enhance the viewing angle. There are two types of bases available on the endpoint, each of which allow you to adjust the angle of the endpoint. Use the appropriate instructions (listed below) to adjust the angle of your endpoint.

  • Page 27: Adjusting Your Endpoint Slcd Contrast

    OR, Press a number on the dialpad (1=lightest through 8=darkest) that corre- sponds to your desired contrast level. Accept and save the contrast level by one of the following methods: EITHER, Press OR, Lift and replace the handset. ® Inter-Tel Model 8520 User Guide...

  • Page 28: Setting Up Voice Mail

    If you do not want to use a password, just say “Skip” or press Say “Accept” or press to accept the entry or say “Erase” or press to erase and re-enter your password. The system prompts you to record your directory name. ® Inter-Tel Model 8520 User Guide...

  • Page 29: Recording Your Personal Greetings

    Depending on how your system is programmed, the system greeting may also include, “After the tone, please record your message. When finished, you may hang up to deliver the message or press pound for more options.” ® Inter-Tel Model 8520 User Guide...

  • Page 30: Recording Your Voice Mail Directory Name

    • Say “Erase” or press to erase and re-record your name. When you hear a tone, record your first and last name. Then say “Accept” or press accept your recorded name. Hang up. ® Inter-Tel Model 8520 User Guide...

  • Page 31: Making And Receiving Calls

    ALLS Making and receiving calls is the basic purpose of any endpoint. With your Model 8520, you can make/receive intercom and outside calls and make emergency calls. Intercom Calls Your extension number allows other people to place intercom calls to you, without dialing any extra codes.

  • Page 32: Receiving Intercom Calls

    To receive a non-handsfree intercom call: EITHER, Lift the handset for privacy. OR, Press to answer the call. NOTE: You must lift the handset if the caller has the Ring Intercom Always feature enabled. ® Inter-Tel Model 8520 User Guide...

  • Page 33: Outside Calls

    Dial a Select Line Group feature code (the defaults are 92001-92208 but may dif- fer depending on the software version). • Dial the Automatic Route Selection (ARS) feature code (the default is 92000 but may differ depending on the software version). ® Inter-Tel Model 8520 User Guide...

  • Page 34: Receiving Outside Calls

    To place the current call on hold: Press . Then press the flashing button to answer the waiting call. • To have the caller hear DND signals: Press . (See page 42 for more infor- mation about DND mode.) ® Inter-Tel Model 8520 User Guide...

  • Page 35: Placing Calls On Hold

    To place an outside call on System Hold: Press and dial Hang up or place another call. To return to a call that is on hold: Lift the handset and press the flashing button. ® Inter-Tel Model 8520 User Guide...

  • Page 36: Placing Conference Calls

    • To transfer the conference to another extension or to voice mail: Press TRANSFER and dial the desired extension number. Then hang up when you are ready to com- plete the transfer. ® Inter-Tel Model 8520 User Guide...

  • Page 37: Transferring Calls

    Although transferring calls is considered a basic function of an endpoint, your Model 8520 has many advanced options for this feature. With your endpoint, you can trans- fer a call to another extension, voice mail, or even an outside line.

  • Page 38: Using Reverse Transfer

    NOTE: If the Group Call Pickup feature is enabled, you can pick up a call ringing at any station in a hunt group by dialing the hunt group’s extension number. ® Inter-Tel Model 8520 User Guide...

  • Page 39: Forwarding Calls

    Although you cannot program the path of a system forward, you can enable or disable this feature on your endpoint. To enable or disable System Forwarding: Dial ® Inter-Tel Model 8520 User Guide...

  • Page 40: Redialing A Number

    To save the last number dialed: While the endpoint is idle or while listening to intercom dial tone, press REDIAL • To redial the saved number: After selecting a line, press . The number is REDIAL dialed automatically. ® Inter-Tel Model 8520 User Guide...

  • Page 41: Displaying Information On Your Endpoint

    ISPLAYING NFORMATION ON NDPOINT Your Model 8520 has two lines of display where you can view information, such as the date and time or the outside party’s name/number. Date, Time, Name, and Extension Number You can temporarily display the system date and time, your username, and your extension number at any time.

  • Page 42: Using A Headset

    Press to transfer the call back to the headset before replacing the handset in the cradle. ® Inter-Tel Model 8520 User Guide...

  • Page 43: Using The Speaker And Microphone

    This allows you to place the call into handsfree mode at any time dur- ing the call by pressing and hanging up. If you are using a headset, however, the button lamp is lit. Pressing will disconnect the call. ® Inter-Tel Model 8520 User Guide...

  • Page 44: Enhanced Speakerphone Mode

    ALSO: On some long-distance calls, the outside party may hear his or her own echo when speaking. If the amount of echo is objectionable, do not use the Enhanced Speakerphone Mode. ® Inter-Tel Model 8520 User Guide...

  • Page 45: Using The Message Button

    When the desired message is displayed, press or lift the handset for privacy and then press to respond. To cancel a waiting message: Press repeatedly to view your waiting messages. Press to cancel the desired message when it is displayed. ® Inter-Tel Model 8520 User Guide...

  • Page 46: Accessing Your Mailbox

    “Skip” or press to skip the system-generated voice prompts and proceed directly to the playback phase. Also, at any menu level, you can say “Can- cel” or press to cancel or return to the previous menu. ® Inter-Tel Model 8520 User Guide...

  • Page 47: Disabling And Enabling Asr

    Access your mailbox as described on page Say “Disable” or press to disable ASR for the call. NOTE: To enable ASR after disabling it, press until you are back at the main menu. Press to enable ASR. ® Inter-Tel Model 8520 User Guide...

  • Page 48: Accessing Voice Mail Messages

    • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. ® Inter-Tel Model 8520 User Guide...

  • Page 49

    • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Model 8520 User Guide...

  • Page 50: Recovering Deleted Voice Mail Messages

    • Say “Recover” or press to recover the message. OR, say “Recover” or press to recover all deleted messages. OR, Say “Purge” or press to permanently delete all deleted messages. Hang up. ® Inter-Tel Model 8520 User Guide...

  • Page 51: Recording And Sending Voice Mail Messages

    You have the following options: – Say “Yes” or press to accept the subscriber’s name. – Say “No” or press to start over. Press when you are done adding mailboxes. ® Inter-Tel Model 8520 User Guide...

  • Page 52

    NOTE: If you select the copy or special delivery options and then do not respond to the prompts, the system will time out and deliver your message to the original recipient. Hang up. ® Inter-Tel Model 8520 User Guide...

  • Page 53: Canceling Unheard Voice Mail Messages

    • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Model 8520 User Guide...

  • Page 54: Using Do-not-disturb Mode

    16 characters. For example, if you select 03 (IN MEETING UNTIL) as your first line of text, you can enter “3:30” as your second line. Callers with a display endpoint will then see, “IN MEETING UNTIL 3:30.” ® Inter-Tel Model 8520 User Guide...

  • Page 55

    #or / N or # long *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language. **The character available depends on the software version. ® Inter-Tel Model 8520 User Guide...

  • Page 56: Using Reminder Messages

    AM or for PM. To cancel all reminder message requests before they signal you: With the handset in the cradle, dial To clear a received reminder message: With the handset in the cradle, press ® Inter-Tel Model 8520 User Guide...

  • Page 57: Moving On

    ACD Hunt Groups ....... . . 75 ® Inter-Tel Model 8520 User Guide...

  • Page 58: Introduction

    • OR, Press to scroll to the desired tone. • OR, Dial 1-9 to select a specific tone. When you hear the tone you want, press or lift and replace the handset. ® Inter-Tel Model 8520 User Guide...

  • Page 59: Enabling Background Music

    ) and then press the flashing button. To enable/disable this feature for ringing outside calls: With the handset in the cradle, dial To enable/disable this feature for ringing (non-handsfree) intercom calls: With the handset in the cradle, dial ® Inter-Tel Model 8520 User Guide...

  • Page 60: Changing The Language

    DND, manual call forwarding, background music, and queue requests; and restores handsfree mode, pages, hunt group calls, and system for- warding all at once. To return your endpoint to default: Dial ® Inter-Tel Model 8520 User Guide...

  • Page 61: Setting Mailbox Preferences

    If you do not want to use a password, just say “Skip” or press Say “Accept” or press to accept the password as entered or say “Re-enter” or press to erase and re-enter your password. Hang up. ® Inter-Tel Model 8520 User Guide...

  • Page 62: Changing The Voice Mail Message Envelope

    Per- sonal Options Menu. • Say “Accept” or press to accept the changes. • Say “Cancel” or press to return to the Personal Options Menu. Hang up. ® Inter-Tel Model 8520 User Guide...

  • Page 63: Changing The Call Screening Transfer Method

    • Say “Screened” or press to select screened transfers. • Say “Announce” or press to select announce-only transfers. • Say “Cancel” or press to return to the Personal Options Menu without making changes. Hang up. ® Inter-Tel Model 8520 User Guide...

  • Page 64: Programming A Fax Destination

    Programming a Fax Destination With the Inter-Tel voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. To change your fax destination number:...

  • Page 65: Changing The Message Search Order

    In/First Out). • Say “Last” or press to retrieve the latest-received messages first (Last In/ First Out). • Say “Cancel” or press to return to the Personal Options Menu without making changes. Hang up. ® Inter-Tel Model 8520 User Guide...

  • Page 66: Programming Remote Messaging

    If you also want to receive pages for messages marked “priority” on the weekends, you could set your alternate cascade for all day on Saturdays and Sundays. ® Inter-Tel Model 8520 User Guide...

  • Page 67

    NOTE: If for some reason voice mail is not able to use your remote notification, your mailbox will receive a message stating that notification could not be completed. ® Inter-Tel Model 8520 User Guide...

  • Page 68: Speed Dialing

    Use the following table to list the numbers that you store in speed-dial locations 0-9. 0 _______________________ 5 _______________________ 1 _______________________ 6 _______________________ 2 _______________________ 7 _______________________ 3 _______________________ 8 _______________________ 4 _______________________ 9 _______________________ ® Inter-Tel Model 8520 User Guide...

  • Page 69

    Dial the desired location code (0-9) or press the desired Station Speed-Dial but- ton. Press repeatedly until the name is erased. MUTE Press to continue. Press repeatedly until the number is erased. MUTE Press to exit. ® Inter-Tel Model 8520 User Guide...

  • Page 70: System Speed Dial

    5000 system speed dial locations, if they have been programmed. To dial System Speed-Dial numbers: Press or dial SYS SPDL Dial the location code (000-999 or 0000-4999) for the desired number. Press to dial the number. ® Inter-Tel Model 8520 User Guide...

  • Page 71: Using Record-a-call

    You hear a confirmation tone when the Record-A-Call feature is activated. To turn off Record-A-Call: EITHER, Press and dial OR, Hang up. ® Inter-Tel Model 8520 User Guide...

  • Page 72: Paging

    8 _______________________ 4 _______________________ 9 _______________________ NOTE: The Model 8520 endpoint has a button, which is programmed to a spe- PAGE cific page zone. If you do not know which page zone is programmed for this button, ask your system administrator.

  • Page 73: Performing A "hookflash" During A Call

    To return all feature buttons to their original default values: With the handset in the cradle, dial To display the current feature button values: With the handset in the cradle, dial Press the feature button(s) you want displayed. Press to exit. ® Inter-Tel Model 8520 User Guide...

  • Page 74: Programming Direct Station Selection Buttons

    The extension has a call ringing in. Fluttering continuously The extension is causing a STATION OFF-HOOK system alarm. NOTE: For the DSS buttons to work as described above, your system administrator must define them as user-programmable in Database Programming. ® Inter-Tel Model 8520 User Guide...

  • Page 75: Programming Secondary Extension Buttons

    To transfer to hold: Press the secondary extension button, announce the call (if desired), and then hang up. • To transfer to ring: Press and then the secondary extension button. TRANSFER You can announce the call, if desired, before hanging up to complete the transfer. ® Inter-Tel Model 8520 User Guide...

  • Page 76: Using Account Codes

    If the account code is not immediately accepted, press . This code will be used for all calls made from your endpoint until it is disabled. To disable the code: Dial and press ® Inter-Tel Model 8520 User Guide...

  • Page 77: Screening Calls

    • Say “Forward” or press and then enter the extension number to forward the call to another extension. • Say “Refuse” or press to refuse the call. ® Inter-Tel Model 8520 User Guide...

  • Page 78: Using Call Logging

    To return an intercom call listed in a call log: Press while the intercom number is displayed. To delete an entry from a call log: Press while the entry is displayed. ® Inter-Tel Model 8520 User Guide...

  • Page 79: Using Directories

    (for example, “John Smith” and “*John Smith”). The entry with- out an asterisk is a primary extension; the entry with an asterisk is a secondary exten- sion. INTERCOM DIRECTORY OUTSIDE DIRECTORY *JOHN SMITH EEE_STORE 67890 4809619000 FEATURE DIRECTORY AGENT HELP ® Inter-Tel Model 8520 User Guide...

  • Page 80

    Moves to the previous entry (ignored if no entry is found) Volume Down Returns endpoint to the state before entering IDS Activates the selection Moves the cursor to the preceding space, deleting exist- MUTE ing characters ® Inter-Tel Model 8520 User Guide...

  • Page 81: Basic Search

    #or / N or # long *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language. *The character available depends on the software version. ® Inter-Tel Model 8520 User Guide...

  • Page 82: Voice Mail Directory

    When adjoining characters are under the same button, press to advance to the next character. For exam- ple, 5666 66337777 enters “Jones.” NUMBER OF TIMES BUTTON IS PRESSED BUTTON & ‘ ñ ® Inter-Tel Model 8520 User Guide...

  • Page 83

    After the list has been filtered by first or last name, a smaller list of names is returned. You can then browse the list and select the appropriate name (see step ® Inter-Tel Model 8520 User Guide...

  • Page 84: Programming Remote Feature Access

    . You hear a confirmation tone. Enter the new password again for verification followed by . You hear a con- firmation tone. To change the station password using remote programming, see Remote Feature Access. ® Inter-Tel Model 8520 User Guide...

  • Page 85: Remote Feature Access

    If No Answer ......If Busy ..If No Answer or Busy Enter an extension number or enter an outside line access code followed by a telephone number. To turn off Call Forward: Enter Hang up. ® Inter-Tel Model 8520 User Guide...

  • Page 86: Requesting Agent Help

    HELP. You can do one of the following: • To accept the call: Answer as usual. Your microphone is muted and you cannot be heard by either party unless you press MUTE • To reject the call: Dial ® Inter-Tel Model 8520 User Guide...

  • Page 87: Working In Hunt Groups

    • Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of endpoints and will send calls to the endpoints where agents are logged in. ® Inter-Tel Model 8520 User Guide...

  • Page 88

    If you are not a member of the entered hunt group, the display shows NOT AN AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over. Hang up if off-hook. Repeat this procedure to log into additional ACD groups, if necessary. ® Inter-Tel Model 8520 User Guide...

  • Page 89: Ending An Acd Hunt Group Call

    To terminate the ACD Agent wrap-up period before the timer expires: With the handset in the cradle, dial NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT ACCESS RESERVED FEATURE. ® Inter-Tel Model 8520 User Guide...

  • Page 90

    ® Inter-Tel Model 8520 User Guide...

  • Page 91: Using E-mail Reader

    Changing Message Envelopes ......90 Voice Mail Flowchart (Advanced Mailbox)....91 ® Inter-Tel Model 8520 User Guide...

  • Page 92: Introduction

    Changing the message search order (see page • Programming remote messaging (see page • Screening calls (see page • Using the voice mail directory (see page NOTE: For a voice mail flowchart for standard mailbox users, see page 109. ® Inter-Tel Model 8520 User Guide...

  • Page 93: E-mail Reader Features

    With your advanced mailbox you can save, delete, and forward a fax (to another fax machine) using the available menu options, when prompted (see page 88). ® Inter-Tel Model 8520 User Guide...

  • Page 94: Using Your Advanced Mailbox

    For a voice mail flowchart for advanced mailbox users, see page NOTE: All of the menu options and instructions for using the advanced mailbox are presented as voice commands and numeric entries. ® Inter-Tel Model 8520 User Guide...

  • Page 95: Setting Up Your E-mail Password

    Also, your e-mail password cannot include any characters that are not included in the table on the following page and cannot exceed 40 characters. Check with your administrator if you encounter any difficulties setting up your e-mail pass- word. ® Inter-Tel Model 8520 User Guide...

  • Page 96

    • Say “Accept” or press to accept the password. • Say “Re-enter” or press to erase and re-enter the password. NUMBER OF TIMES BUTTON IS PRESSED BUTTON & space* ‘ *Press seven times for a blank space. ® Inter-Tel Model 8520 User Guide...

  • Page 97: Accessing E-mail Messages

    Sally’s meeting acceptance using E-Mail Reader, the e-mail is announced according to the supervisor’s e-mail envelope preferences. Then E-Mail Reader reads Sally’s written response followed by the hidden link inserted by Outlook, “I’m looking forward to attend- ing. Microsoft Outlook Web Access: http://TMS-NT-EVS01/Exchange/Sally_User/Inbox/ Accepted%3A%20Sales%20Team%20Meeting-5.EML.” ® Inter-Tel Model 8520 User Guide...

  • Page 98

    Select one of the following: – Say “Yes” or press to verify the number. The system announces that the fax is scheduled for delivery. – Say “No” or press to start over. ® Inter-Tel Model 8520 User Guide...

  • Page 99: Using Main Menu E-mail Reader Count

    E-Mail Reader Count tog- gle option. If E-Mail Reader Count is enabled, say “Disable” or press to disable. If E-Mail Reader Count is disabled, say “Enable” or press to enable. Hang up. ® Inter-Tel Model 8520 User Guide...

  • Page 100: Accessing Fax Messages

    • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Model 8520 User Guide...

  • Page 101: Recovering Deleted Messages

    • Say “Recover” or press to recover the message. OR, say “Recover” or press to recover all deleted messages. OR, Say “Purge” or press to permanently delete all deleted messages. Hang up. ® Inter-Tel Model 8520 User Guide...

  • Page 102: Changing Message Envelopes

    Per- sonal Options Menu. • Say “Accept” or press to accept the changes. • Say “Cancel” or press to return to the Personal Options Menu. Hang up. ® Inter-Tel Model 8520 User Guide...

  • Page 103: Voice Mail Flowchart (advanced Mailbox)

    Note: Options vary by media “Weekdays” type. “Private” All “Days” Cancel “Unheard” Messages “Certified” Individual “Day” 1-7 “Recover”DeletedMessages “Priority” Select Message “Category” “Voice Mail” “Send” “All Messages” “E-Mail” Send and Exit Hang Up “Priority” Messages “Facsimile” ® Inter-Tel Model 8520 User Guide...

  • Page 104

    ® Inter-Tel Model 8520 User Guide...

  • Page 105: Learning More

    Default Feature Codes ....... . . 98 ® Inter-Tel Model 8520 User Guide...

  • Page 106: Introduction

    If you are a system administrator or if you need additional information not available in this guide, refer to your system’s administrator guide. If you are a network adminis- trator, refer to the latest version of the IP Devices Installation Manual (part number 835.2195). ® Inter-Tel Model 8520 User Guide...

  • Page 107: Frequently Asked Questions (faqs)

    Inter-Tel provider. How can I retrieve messages if I don’t know the password for my voice mail? Try using your extension number, which is your default password.

  • Page 108

    Contact your system administrator if you are having audio problems. If the Audio Diagnostics feature is enabled on your system, your administrator can provide you with instructions about how to use the audio diagnostics feature. ® Inter-Tel Model 8520 User Guide...

  • Page 109

    If you need further assistance, contact your local authorized Inter-Tel provider. Providers can be located using the Inter-Tel Web site at www.inter-tel.com. All Inter-Tel sales, service, and support are handled at the local level.

  • Page 110: Default Feature Codes

    Automatic Route Selection 92000* Emergency Call 911 (999 in Europe) Outgoing Call *These defaults may differ depending on the software version. XTENSION UMBERS EXTENSION NAME EXTENSION NUMBER NEW NUMBER Endpoint Extensions 1000-1999 Hunt Groups 2000-2299 Attendant ® Inter-Tel Model 8520 User Guide...

  • Page 111

    Do-Not-Disturb Override Enhanced Speakerphone Enable Feature Button Default Group Listen Handsfree On/Off Headset On Headset Off Headset On/Off Hold – Individual Hold – System Hookflash (Recall in Europe) Hunt Group Remove Hunt Group Replace ® Inter-Tel Model 8520 User Guide...

  • Page 112

    Ring Intercom Always On/Off Ring Tone Selection Routing Off Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring ® Inter-Tel Model 8520 User Guide...

  • Page 113

    NOTES ® Inter-Tel Model 8520 User Guide...

  • Page 114

    ® Inter-Tel Model 8520 User Guide...

  • Page 115: Index

    Default Feature Codes 91, 98 special 4 Defaults do-not-disturb message chart 42 mailbox password 16 outgoing call feature code 21 Call Logging, using 70 Call Pick Up (Reverse Transfer) 26 reminder message chart 44 ® Inter-Tel Model 8520 User Guide...

  • Page 116

    Emergency Calls 22 standard voice mailbox 109 Enabling automatic call answer 47 Forced Account Codes 64 background music 47 Forwarding Calls 27 automatic system forwarding 27 call forwarding 27 cascade levels 55 manual call forwarding 27 ® Inter-Tel Model 8520 User Guide...

  • Page 117

    72 Making and Receiving Calls 19 remote messaging 54 Making Pages 60 ring intercom always 19 Manual Call Forwarding 27 secondary extension buttons 62, 63 Members, Hunt Group 75 Message station speed-dial numbers 56 ® Inter-Tel Model 8520 User Guide...

  • Page 118

    Secondary Language 48 Viewing Angle Adjustment 14 Selecting a Message Order 33 Viewing Speed-Dial Numbers 58 Selecting a Ring Tone 46 Voice Mail administrator 7 Sending Calls to Voice Mail 25 Sending Messages 39 messages 20 ® Inter-Tel Model 8520 User Guide...

  • Page 119

    What You See and Hear 11 Voice Mail Messages Working in Hunt Groups 75 Wrap-Up Timer 77 canceling unheard messages 41 recording and sending 39 recovering deleted 38 Volume Levels 46 Zones, Page 60 ® Inter-Tel Model 8520 User Guide...

  • Page 120

    ® Inter-Tel Model 8520 User Guide...

  • Page 121

    OICE LOWCHART TANDARD OICE AILBOX NOTE: At any menu level, you can say “Cancel” or press to cancel or return to the previous menu or say “Accept” or press to accept. MAILBOX ACCESS LISTENING TO MESSAGES • EITHER, Press the Mes- While the message is playing: PERSONAL OPTIONS sage button to respond to a...

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    Part No. 550.8112 Issue 10, December 2005 A661/9223A...

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