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EncoreCX
Administrator's Manual
Incoming Calls to a Hunt Group
When an Incoming call is presented to a Hunt Group, the call rings a single extension in the Group. The
extension is selected depending on the Hunt distribution option selected (i.e., "Linear", "Circular" or
"Longest Idle").
The call can be forwarded to the Group Voice Mail box if one has been programmed for the Group.
All forwards, internal or external, programmed for the Group are acted on as follows:
If "Do-Not-Disturb "is activated by an extension, the phone is not called and the call is presented to another
free extension in the Group.
If all the extensions in a Group activate "Do Not Disturb", the call is presented to extension 20. Extension
20 cannot activate Do-Not-Disturb.
If the group is Busy, the call is queued to the group and Call Waiting is presented to all the Busy extensions
in the Group.
Note: Linear is when calls are always presented to the first available extension in the Group.
Note: Circular is when calls are always presented to the next available extension in the Hunt Group.
Note: Longest Idle is when calls are presented so that they are evenly distributed to all extensions in the
group. Calls are presented to the free extension with the longest time interval after handling an incoming
call.
Group Programming
This option is used to allocate extensions to Groups and to designate the type of Group: a Ring Group or
Hunt Group. When a Group is programmed, it can be associated with lines, Caller ID numbers and the
Door Phone. If a Group is programmed and no lines, Caller ID numbers or Door Phone are associated with
it, it is an Internal Group. A total of 20 Groups can be programmed. The first Group is programmed with
extensions 20-27 at Power Up. A maximum of 16 extensions can be programmed for a Group.
All groups can be called from other extensions.
·
From the programming extension, press the PROGRAM Key.
·
Press the Scroll Down Key (î) until "System Programming" is displayed.
·
Select "System Programming".
·
Enter the System Programming Password and select "Group Programming".
·
The 20 Groups are shown. Select the Group.
·
Two options are shown Ring Group and Hunt Group. Select Ring Group. The menu showing the
equipped extensions is displayed. Select those extensions to be programmed in the Group.
·
If Hunt Group is chosen select the type of Hunt Group, Linear, Circular or Longest Idle.
Press the Speaker Phone Key to finish programming.
Note: When a standard analog phone has been assigned to a hunt group, the code to log in/out to the hunt
group is 723.
Associating Lines with Groups or extensions for Incoming Ringing
By associating lines with Groups or individual extensions, you can have lines ringing different Groups, or
individual extensions, in Day and Night modes.
·
From the programming extension, press the PROGRAM Key.
·
Press the Scroll Down Key (î) until "System Programming" is displayed.
·
Select "System Programming".
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