Sending A Hookflash While On A Call; To Send A Hookflash Signal To A Co Or A Pbx; Account Codes; To Set Up The Account Code Operation - Inter-Tel encoreCX ECX 1000 Administrator's Manual

EncoreCX
Administrator's Manual
·
When a line is selected, dial the telephone number you wish to reach.
Your call will then be connected with the output code being dialed before the telephone number.
Note: Any Line Key or Line Code (9, 760 - 769) can be selected above. However, the system will select
the line for the call based on the input code.

Sending a Hookflash while on a call

A Hookflash signal may be required if you are using certain network services on standard CO lines, or if
your EncoreCX is connected to another telephone system (PBX) via one of the line interfaces.
The Hookflash feature allows you to send a hold signal forward on the Line to the CO or PBX. To send a
hold signal, you must be on a call or have dialed at least one digit of the number you are calling.

To send a Hookflash signal to a CO or a PBX

·
From a digital telephone set, select "Hookflash" on the display.
From a standard analog telephone, the code is Hookflash 780.

Account Codes

A programming option can be set which allows codes of four digits to be associated with external calls,
both incoming and outgoing, and these codes are presented on the Call Logging output. Two options are
available. The first is that the entry of account codes is "Optional" and the user can choose to enter the code
or not. The second option is "Forced" and in this case the user must enter the code before they can make an
external call.

To set up the Account Code operation

·
From the programming extension, press the PROGRAM Key.
·
Select "System Programming".
·
Enter the System Programming Password and select "System".
·
Press the Scroll Down Key (î) until "Account Codes" is displayed.
·
Select "Account Codes".
·
Select "Account Codes on".
Press the Speaker Phone Key to finish programming.
Note: The option "Forced Extensions" is presented. This is selected if you wish to have some extensions
programmed so that they must enter an account code before dialing a number. Select the extensions for the
forced operation.
· Select "Exit" if all extensions have the choice of entering the code or not .

Entering Account Codes - Optional mode

Entering the code prior to making a call
When Account Codes is programmed, the digital telephone sets idle menu has the prompt "Enter Account
Code" displayed .
·
Select "Enter Account Code".
·
Enter a four digit code.
·
A free line is presented and dial tone returned.
·
Dial the external number as normal.
From a standard analog telephone, the code is 791 followed by the four-digit code.
50