Inter-Tel Encore CX Getting Started Manual
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Inter-Tel Encore CX Getting Started Manual

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Summary of Contents for Inter-Tel Encore CX

  • Page 2: Table Of Contents

    EncoreCX Getting Started Guide Table of Contents GUIDE TO SYSTEM DOCUMENTATION ..................... 3 Getting Started Guide ..........................3 Phone Quick Reference Guide........................ 3 Administrator's Manual .......................... 3 Internet Module Manual ......................... 3 Documentation CD ..........................3 SYSTEM DESCRIPTION ........................... 4 System Options............................
  • Page 3 EncoreCX Getting Started Guide POWER FAILURE OPERATION ......................24 Battery Backup Unit (BBU) ......................... 24 EXTENSION SETTINGS.......................... 25 Extension Name & Settings........................25 Additional Extension Settings ......................26 NUMBERING PLAN..........................28 CONFIGURING THE INTERNET MODULE..................30 ADSL or Broadband Service ........................ 31 PC PROGRAMMING AND MAINTENANCE TOOL (LOCAL VERSION) ........

  • Page 4: Guide To System Documentation

    EncoreCX Getting Started Guide Guide to System Documentation The EncoreCX is provided with the following range of documentation: Getting Started Guide Provides overview of System Programming and Key Features The Getting Started Guide takes the user through key system programming and enables the user to modify basic system configurations to suit their customer's business requirements.

  • Page 5: System Description

    · Door Phone to facilitate visitor introduction. Technical Support If problems persist when installing or servicing Inter-Tel equipment, certified technicians may, while on site and with the proper troubleshooting tools available, contact Inter-Tel’s Technical Support Department at 1-888-777-EASY (3279). Emergency Assistance After office hours and on weekends, call 1-888-777-EASY (3279) and leave your message with the voice mail service.

  • Page 6: Ecx 1000 Digital Telephone Set Layout

    EncoreCX Getting Started Guide ECX 1000 digital telephone set layout Speaker key/light Volume keys Mute key 4 Function keys: Hold Program Message Directory Handset Message Waiting/Ringing Indicator Data socket and Headset socket Display keys (underneath) Scroll/Edit keys Numeric keypad Programmable Keys Clear key ECX 2000 digital telephone set (with 32 key Console)

  • Page 7: Explanation Of Symbols In This Guide

    EncoreCX Getting Started Guide Explanation of Symbols in this Guide Specific symbols are used to define particular operations or to highlight important areas as follows: Caution Programming key Select function Scroll Scroll through menus System Programming The system may only be programmed from one specific extension, by default this is configured as extension 20, but the programming position can be moved to any extension.

  • Page 8: Accessing The System Programming

    EncoreCX Getting Started Guide Accessing the System Programming Instruction Action Menu Display ---PHONE SETUP--- From the Programming phone (ext. 20 Language by default) select the Programming key Auto Answer Key Programming ---PHONE SETUP--- Scroll through the menus to find System Programming [System Programming] and select the Background Music option...

  • Page 9: Programming System Time & Date

    EncoreCX Getting Started Guide Programming System Time & Date Instruction Action Menu Display Select Option From the system programming System sub menu select [System] Extensions Lines Select Option Select [Time & Date] Language Time And Date Change Password Set Time HHMM Enter Time [HHMM] Confirm Exit...

  • Page 10: Configuring A Group (Ring/Hunt Group)

    EncoreCX Getting Started Guide Configuring a Group (Ring/Hunt Group) Configuring a Group & Assigning extensions Instruction Action Menu Display Select Option From the system programming System sub menu select [Lines] Extensions Lines Select Option Select Equipped Lines [Group Programming] Group Programming Incoming Ringing Select Group Select the group to be programmed...

  • Page 11: Configuring A Group & Assigning Extensions [Continued]

    EncoreCX Getting Started Guide Configuring a Group & Assigning extensions [continued] Instruction Action Menu Display If RING GROUP is selected Select Extensions Select the extensions to be included in à à Ext. 20 Ext. 23 the RING GROUP à à Ext.

  • Page 12: Note On Groups & Group Types

    EncoreCX Getting Started Guide Note on groups & group types Group programming · When assigning extensions within a ring or hunt group, the first eight extensions are included by default in Group 1. The remaining 19 groups contain extension 20 only. The Administrator may select or deselect extensions within a group at any time.

  • Page 13: Mapping Incoming Calls To A Group [From A Co Line]

    EncoreCX Getting Started Guide Mapping Incoming Calls to a Group [From a CO line] Instruction Action Menu Display Select Option From the System Programming System sub menu select [Lines] Extensions Lines Select Option Select Equipped Lines [Incoming Ringing] Group Programming Incoming Ringing Select Line Select the line for which this rule...

  • Page 14: Configuring Call Restriction Rules

    EncoreCX Getting Started Guide Configuring Call Restriction Rules Call Restriction and Tables Call Restriction allows you to prevent specific extensions from making specific types of calls in Day or Night Mode. To configure Call Restriction rules, you first set up the rules [CLASS CODES] as described below and then assign the relevant rules to individual extensions.

  • Page 15: Setting Up Call Restriction Tables

    EncoreCX Getting Started Guide Setting up Call Restriction Tables Instruction Action Menu Display Select Option From the System Programming System sub menu select [System] Extensions Lines Select Option Scroll down and select Caller ID List [Class Codes] Class Codes Scroll Local Codes Select Table Select the table which is to be...

  • Page 16: Assigning Rules To Extensions

    EncoreCX Getting Started Guide Assigning Rules to Extensions Instruction Action Menu Display Select Option From the System Programming System sub menu select [Extension] Extensions Lines Select Option Select Name Programming [Restriction Classes] Restriction Classes Tone Protect Select Option Select the time when this rule should Day Class Of Service apply Night Class Of Service...

  • Page 17: Configuring Night & Weekend Service

    EncoreCX Getting Started Guide Configuring Night & Weekend Service Instruction Action Menu Display Select Option From the System Programming System sub menu select [System] Extensions Lines Select Option Scroll down and select Programming Position [Night Service] Night Service Scroll Music On Hold Select Option Program night service Automatic On &...

  • Page 18: System Password

    EncoreCX Getting Started Guide System Password Changing the System Password Instruction Action Menu Display Select Option From the System Programming System sub menu select [System] Extensions Lines Select Option Select Language [Change Password] Time And Date Change Password Select Option Select System Password [System Password]...

  • Page 19: Voice Mail

    EncoreCX Getting Started Guide Voice Mail Configuring the System Voice Mail box Note: To utilize the Voice Mail features on the EncoreCX, you must purchase and install the optional Voice Mail module. Instruction Action Menu Display Select Option From the System Programming System sub menu select [Lines] Extensions...

  • Page 20: Assigning Voice Mail Extensions

    EncoreCX Getting Started Guide Assigning Voice Mail extensions Note: To utilize the Voice Mail features on the EncoreCX, you must purchase and install the optional Voice Mail module. Instruction Action Menu Display Select Option From the System Programming System sub menu select [Extensions] Extensions Lines Select Option...

  • Page 21: Auto Attendant

    EncoreCX Getting Started Guide Auto Attendant You can configure the system so that calls are automatically answered and a message returned to the caller. The message can be customized. Callers can dial through this message directly to an extension if they know the extension number.

  • Page 22: Changing The Auto Attendant Greetings

    EncoreCX Getting Started Guide Changing the Auto Attendant Greetings Instruction Action Menu Display Select Option From the System Programming System sub menu select [System] Extensions Lines Select Option Select Line Key Light Scroll [Change Greetings] Change Greetings Call Logging Select Option Select the greeting type and record the Auto Attendant Day greeting.

  • Page 23: Speed-Dial Numbers

    EncoreCX Getting Started Guide Speed-Dial Numbers Programming Personal Speed-Dial numbers Note: Speed-Dial numbers may be entered from any extension, however the entry of system Speed-Dial numbers is password protected with the Administrator password. Instruction Action Menu Display --DIRECTORIES-- From your digital telephone set Personal Speed Dial select the Directory key System Speed Dial...

  • Page 24: Programming System Speed-Dial Numbers

    EncoreCX Getting Started Guide Programming System Speed-Dial numbers Instruction Action Menu Display --DIRECTORIES-- From your digital telephone set Personal Speed Dial select the Directory Key System Speed Dial Personal Entries --DIRECTORIES-- Scroll and Select System Entries [System Entries] and Scroll System Service Enter the Speed-Dial Password System Sales...

  • Page 25: Power Failure Operation

    EncoreCX Getting Started Guide Power Failure Operation Your EncoreCX is provided with a basic power failure mechanism to allow the system to continue operation in power failure situations. Your installer will indicate the location of the phones that are automatically connected through to lines when the system power fails.

  • Page 26: Extension Settings

    EncoreCX Getting Started Guide Extension Settings Extension Name & Settings Note: Each extension on the EncoreCX System may be configured with different settings. This section describes how to change the extension names and lists the key settings that may be configured. Please refer to the full Administrator's Manual for further instructions if required.

  • Page 27: Additional Extension Settings

    EncoreCX Getting Started Guide Additional Extension Settings The following parameters may be also be set on an extension-by-extension basis. Refer to the full "Administrator's Manual" for detailed programming instructions if required. 20 Hz This allows the ringing frequency to be changed from 50 to 20 Hz. The default setting is 50 Hz.
  • Page 28 EncoreCX Getting Started Guide Restrict use of PA Prevents an extension from accessing the optional PA system if connected to the system. Reverse Cadence Allows the Administrator to swap the ringing cadence used for internal and external calls. Allows Call Restrictions to be placed on an extension-by-extension basis. Set Restriction Classes Different rules can be applied day and night if required.

  • Page 29: Numbering Plan

    EncoreCX Getting Started Guide Numbering Plan Listed below is the complete numbering plan for the EncoreCX system. This includes all feature activation codes, line access codes and extension numbers. EncoreCX Numbering plan Code Feature 100 - 109 Phantom Voice Mail boxes 180 - 189 Groups 1 - 10 190 - 199...
  • Page 30 EncoreCX Getting Started Guide Page All 8001 - 8500 System Speed-Dials Retrieving Voice Messages Hookflash Call hold (Standard phones) Hookflash 1 Return and release in two call handling Hookflash 2 Return and hold in two call handling Hookflash 3 Call conference Hookflash 5 Ring back Hookflash 8...

  • Page 31: Configuring The Internet Module

    EncoreCX Getting Started Guide Configuring the Internet module This section describes how to configure basic Network Settings on the Internet module to enable you to connect to the Internet using a DSL or Cable Modem Internet Service. Please refer to the Internet module User Manual provided on the CD-ROM, supplied with the system, if you need to configure additional options on the Internet module.

  • Page 32: Adsl Or Broadband Service

    EncoreCX Getting Started Guide ADSL or Broadband Service Ensure the Internet module is connected to a modem that is working correctly with the ADSL or Broadband Service. · Enter Username · Enter Password · Select Protocol · Enable the Profile The service is now configured.

  • Page 33: Pc Programming And Maintenance Tool (Local Version)

    EncoreCX Getting Started Guide PC Programming and Maintenance Tool (Local Version) The PC Programming and Maintenance Tool enables the system Administrator to program and modify the system configuration through a simple user interface. The application contains extensive Help Files that will guide you through key system settings. The application is installed from the CD-ROM provided with your EncoreCX System.
  • Page 34 EncoreCX Getting Started Guide Issue 1, October 2003 Part number 618.5046...

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