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Inter-Tel Standard Display Endpoint User Manual

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Basic Digital Endpoint
User Guide

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Summary of Contents for Inter-Tel Standard Display Endpoint

  • Page 1 Standard Display Endpoint Basic Digital Endpoint User Guide...
  • Page 3 REQUENTLY EATURES These are the basic instructions for the most frequently used telephone and voice mail features for Inter-Tel endpoints. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide. LACING AN NTERCOM Dial an extension number.
  • Page 4 LACING ONFERENCE While on the first call, press . The call is now on hold. Place an intercom or outside call, then press the flashing button to place the call on hold. (If necessary, repeat this step to place a third call on hold.) Press the flashing button to join all of the calls together in the con-...
  • Page 5 AGING Lift the handset and press or dial PAGE Dial the desired page zone number (0-9). After the tone, make your announcement and hang up. NOTE: The Page feature is not supported in SIP mode. RANSFERRING A ALL TO XTENSION UTSIDE UMBER Press...
  • Page 6 CCESSING OICE ESSAGES Access your mailbox as described on page If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press If E-Mail Reader is not enabled for your mailbox, skip this step. Select one of the following: •...
  • Page 7 ESSAGE PTIONS ELEPHONE YSTEM AND EATURE ODES OICE EATURE UIDE Below is a summary of the options you can CODE FEATURE NAME CODE FEATURE NAME use when accessing messages, after playing Account Code – All Calls Hunt Group Remove/Replace SING OICE Account Code –...
  • Page 8 To turn on Do-Not-Disturb: EMOTE EATURE CCESS IALPAD HARACTERS 1. Enter Remote Feature Access allows you to change NUMBER OF TIMES BUTTON IS PRESSED BUTTON 2. Enter message number 01-20 (see the your station password, place your endpoint in & Do-Not-Disturb mode, and forward calls from default DND message list below).
  • Page 9 ® This Inter-Tel user guide is released by Inter-Tel, Inc. as a guide for end-users. It pro- vides information necessary to use the Standard/Basic endpoints. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice.
  • Page 10 For appro- priate disposal and recycling instructions, contact your local recycling authority or Inter-Tel provider. The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best available recovery and recycling techniques.

  • Page 11: Table Of Contents

    Setting Mailbox Preferences ..........47 ©Inter-Tel, Inc. March 2006 printed in US...
  • Page 12 CONTENTS PAGE Speed Dialing............54 Using Record-A-Call .

  • Page 13: Finding Your Way

    About Your Endpoint ........3 Standard Display Endpoint......3 Basic Digital Endpoint .

  • Page 14: Welcome

    UIDE This guide contains instructions for using both the Standard two-line display endpoint ® and the Basic digital non-display endpoint on the Inter-Tel telephone system. To help you find information more quickly, this guide is divided into five separate sec- tions, as indicated by the tabs.

  • Page 15: About Your Endpoint

    Your endpoint has two basic types of buttons in addition to a display. • Dialpad buttons: Allow you to enter numbers and letters. • Feature buttons: Provide quick access to various telephone and voice mail fea- tures. Standard Display Endpoint LCD WITH TWO HEARING AID-COMPATIBLE 16-CHARACTER LINES (HAC) HANDSET FEATURE...

  • Page 16: Basic Digital Endpoint

    RING AND VOICE HANDSFREE 12-BUTTON VOLUME CONTROL MICROPHONE DIALPAD (underneath edge) NOTE: This is the default configuration. Your buttons may have been programmed dif- ferently. If you are uncertain about the configuration, ask your system administrator. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 17: Feature Button Functions

    NOTE: Because the telephone system allows customized feature buttons, your end- point may have been reprogrammed so that the feature buttons do not match those described in this guide. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 18: Display

    Display Your Standard display endpoint has two lines of display with 16 characters per line. When your endpoint is idle, this display shows your extension number, your user- name, the time of day, and the date. At other times, it may display reminder messages, Do-Not-Disturb (DND) messages, numbers dialed, call sources, elapsed time of calls, current call costs, error messages, etc.

  • Page 19: About Voice Mail

    BOUT OICE Voice mail is an application that is part of the Inter-Tel voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. To use voice mail features, each user (or sub- scriber) is assigned a mailbox, which usually corresponds to the extension number assigned to your endpoint.
  • Page 20 Inter-Tel voice mail systems support the following types of mailboxes: • Advanced Mailbox: If E-Mail Reader is enabled for your mailbox, you have access to voice mail, e-mail, and fax messages in your mailbox. You can also cus- tomize your personal mailbox options, and access advanced messaging features.

  • Page 21: Enterprise Messaging

    Enterprise Messaging Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan- dard protocols for communication and messaging. EM unifies communication and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The EM system provides voice mail users with the following advanced messag- ing features: •...

  • Page 22: Automatic Speech Recognition (Asr)

    • You can temporarily disable ASR for the current call by selecting option eight from the main menu. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 23: What You See And Hear

    This feature only applies to endpoints with a display. • “Handsfree” mode indicates that a call is connected through the speakerphone (i.e., you don’t have to lift the handset to speak). While in handsfree mode, you can make or receive calls. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 24: Software Compatibility

    Check with your system administrator to see which software version your telephone system cur- rently uses and if there are any features restrictions for your system. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 25: Getting Started

    Using Do-Not-Disturb Mode ......40 Using Reminder Messages ......42 ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 26: Introduction

    If you want a password, enter a new password using digits 0-9 (up to 12 digits), and then press when you are done. The messaging system plays back your password. If you do not want to use a password, just say “Skip” or press ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 27: Recording Your Personal Greetings

    Depending on how your system is programmed, the system greeting may also include, “After the tone, please record your message. When finished, you may hang up to deliver the message or press pound for more options.” ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 28: Recording Your Voice Mail Directory Name

    • Say “Erase” or press to erase and re-record your name. When you hear a tone, record your first and last name. Then say “Accept” or press accept your recorded name. Hang up. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 29: Making And Receiving Calls

    To leave a voice mail message: Press and wait for the message center to answer. (See page 31 for more message options.) NOTE: This option is only available if the called endpoint has a voice mailbox. ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 30 To receive a non-handsfree intercom call: EITHER, Lift the handset for privacy. OR, Press to answer the call. SPKR NOTE: You must lift the handset if the caller has the Ring Intercom Always feature enabled. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 31: Outside Calls

    Dial a Select Line Group feature code (the defaults are 92001-92208 but may dif- fer depending on the software version). • Dial the Automatic Route Selection (ARS) feature code (the default is 92000 but may differ depending on the software version). ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 32: Receiving Outside Calls

    With the telephone system, you do not have to access an outside line (press ) to dial an emergency number. OUTGOING To make an emergency call: Dial A call is automatically placed to the preset emergency number. NOTE: Dial in Europe for emergency services. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 33: Placing Calls On Hold

    To place an outside call on System Hold: ∞ Press and dial Hang up or place another call. To return to a call that is on hold: Lift the handset and press the flashing button. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 34: Placing Conference Calls

    • To transfer the conference to another extension or to voice mail: Press and dial the desired extension number. Then hang up when you are TRANSFER ready to complete the transfer. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 35: Transferring Calls

    Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press the flashing button to return to the caller. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 36: Using Reverse Transfer

    NOTE: If the Group Call Pickup feature is enabled, you can pick up a call ringing at any station in a hunt group by dialing the hunt group’s extension number. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 37: Forwarding Calls

    Although you cannot program the path of a system forward, you can enable or disable this feature on your endpoint. To enable or disable System Forwarding: Dial ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 38: Redialing A Number

    To save the last number dialed: While the endpoint is idle or while listening to intercom dial tone, press REDIAL • To redial the saved number: After selecting a line, press . A line is REDIAL selected automatically, and the number is dialed. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 39: Displaying Information On Your Endpoint

    ISPLAYING NFORMATION ON NDPOINT Your Standard display endpoint has two lines of display where you can view informa- tion, such as the date and time or the outside party’s name/number. NOTE: These display options do not apply to the Basic digital endpoint.

  • Page 40: Using A Headset

    While on-hook, enter the Headset Off feature code ( ) or the Headset On/Off feature code ( ). The display shows HEADSET MODE OFF. NOTE: If using a headset, press to connect and disconnect calls. SPKR ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 41: Using The Speaker And Microphone

    This allows you to place the call into handsfree mode at any time during the call by pressing and hanging up. If you are using a headset, SPKR however, the button lamp is lit. Pressing will disconnect the call. SPKR SPKR ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 42: Enhanced Speakerphone Mode

    ALSO: On some long-distance calls, the outside party may hear his or her own echo when speaking. If the amount of echo is objectionable, do not use the Enhanced Speakerphone Mode. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 43: Using The Message Button

    To cancel a waiting message with a display endpoint: Press repeatedly to view your waiting messages. Press to cancel the desired message when it is displayed. To cancel a waiting message with a non-display endpoint: While on-hook, press ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 44: Accessing Your Mailbox

    “Skip” or press to skip the system-generated voice prompts and proceed directly to the playback phase. Also, at any menu level, you can say “Can- cel” or press to cancel or return to the previous menu. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 45: Disabling And Enabling Asr

    Access your mailbox as described on page Say “Disable” or press to disable ASR for the call. NOTE: To enable ASR after disabling it, press until you are back at the main menu. Press to enable ASR. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 46: Accessing Voice Mail Messages

    • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 47 • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 48: Recovering Deleted Voice Mail Messages

    • Say “Recover” or press to recover the message. OR, say “Recover” or press to recover all deleted messages. OR, Say “Purge” or press to permanently delete all deleted messages. Hang up. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 49: Recording And Sending Voice Mail Messages

    If you are not using an Enterprise Messaging (EM) voice mail sys- tem, you can send the message to additional mailboxes from the “Special Delivery Options” menu after sending the message to the first recipient (see page 38 ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 50 To send the message to additional mailboxes from a non-EM system: 1. After sending the first message, press and then enter the next recipient’s mailbox number. 2. Press to send the message or press to exit and return to voice mail options. Hang up. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 51: Canceling Unheard Voice Mail Messages

    • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 52: Using Do-Not-Disturb Mode

    16 characters. For example, if you select 03 (IN MEETING UNTIL) as your first line of text, you can enter “3:30” as your second line. Callers with a display endpoint will then see, “IN MEETING UNTIL 3:30.” ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 53 # or / N or # long *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language. ** The character available depends on the software version. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 54: Using Reminder Messages

    AM or for PM. To cancel all reminder message requests before they signal you: With the handset in the cradle, dial To clear a received reminder message: With the handset in the cradle, press ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 55: Moving On

    ACD Hunt Groups ....... . . 72 ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 56: Introduction

    • Press the high or low end of the volume button to scroll to the desired tone. • Dial 1-9 to select a specific tone. When you hear the tone you want, press or lift and replace the SPKR handset. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 57: Enabling Background Music

    ) and then press the flashing button. SPKR To enable/disable this feature for ringing outside calls: With the handset in the cradle, dial To enable/disable this feature for ringing (non-handsfree) intercom calls: With the handset in the cradle, dial ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 58: Changing The Language

    DND, manual call forwarding, background music, and queue requests; and restores handsfree mode, pages, hunt group calls, and system for- warding all at once. To return your endpoint to default: Dial ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 59: Setting Mailbox Preferences

    If you do not want to use a password, just say “Skip” or press Say “Accept” or press to accept the password as entered or say “Re-enter” or press to erase and re-enter your password. Hang up. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 60: Changing The Voice Mail Message Envelope

    Per- sonal Options Menu. • Say “Accept” or press to accept the changes. • Say “Cancel” or press to return to the Personal Options Menu. Hang up. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 61: Changing The Call Screening Transfer Method

    • Say “Screened” or press to select screened transfers. • Say “Announce” or press to select announce-only transfers. • Say “Cancel” or press to return to the Personal Options Menu without making changes. Hang up. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 62: Programming A Fax Destination

    Programming a Fax Destination With the Inter-Tel voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. To change your fax destination number:...

  • Page 63: Changing The Message Search Order

    In/First Out). • Say “Last” or press to retrieve the latest-received messages first (Last In/ First Out). • Say “Cancel” or press to return to the Personal Options Menu without making changes. Hang up. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 64: Programming Remote Messaging

    If you also want to receive pages for messages marked “priority” on the weekends, you could set your alternate cascade for all day on Saturdays and Sundays. ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 65 NOTE: If for some reason voice mail is not able to use your remote notification, your mailbox will receive a message stating that notification could not be completed. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 66: Speed Dialing

    Use the following table to list the numbers that you store in speed-dial locations 0-9. 0 _______________________ 5 _______________________ 1 _______________________ 6 _______________________ 2 _______________________ 7 _______________________ 3 _______________________ 8 _______________________ 4 _______________________ 9 _______________________ ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 67 Dial the desired location code (0-9) or press the desired Station Speed-Dial but- ton. Press repeatedly until the name is erased. MUTE Press to continue. Press repeatedly until the number is erased. MUTE Press to exit. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 68: System Speed Dial

    5000 system speed dial locations, if they have been programmed. To view and/or dial System Speed-Dial numbers: Press or dial SYS SPD Dial the location code (000-999 or 0000-4999) for the desired number. Press to dial the number. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 69: Using Record-A-Call

    You hear a confirmation tone when the Record-A-Call feature is activated. To turn off Record-A-Call: ∞ EITHER, Press and dial OR, Hang up. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 70: Paging

    To turn paging on and off for your endpoint: Dial Making Pages To make pages: Lift the handset and dial Dial the desired zone number (0-9). After the tone, make your announcement and hang up. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 71: Performing A "Hookflash" During A Call

    To return all feature buttons to their original default values: With the handset in the cradle, dial To display the current feature button values: With the handset in the cradle, dial Press the feature button(s) you want displayed. Press to hang up. SPKR ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 72: Programming Direct Station Selection Buttons

    The extension has a call ringing in. Fluttering continuously The extension is causing a STATION OFF-HOOK system alarm. NOTE: For the DSS buttons to work as described above, your system administrator must define them as user-programmable in Database Programming. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 73: Programming Secondary Extension Buttons

    To transfer to hold: Press the secondary extension button, announce the call (if desired), and then hang up. • To transfer to ring: Press and then the secondary extension button. TRANSFER You can announce the call, if desired, before hanging up to complete the transfer. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 74: Using Account Codes

    • Say “Forward” or press and then enter the extension number to forward the call to another extension. • Say “Refuse” or press to refuse the call. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 75: Using Call Logging

    To return a call or redial a number listed in a call log: Press while the number is displayed. To delete an entry from a call log: Press while the entry is displayed. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 76: Using Directories

    (“John Smith” and “*John Smith”). The entry without an aster- isk is a primary extension; the entry with an asterisk is a secondary extension. INTERCOM DIRECTORY OUTSIDE DIRECTORY *JOHN SMITH EEE_STORE 67890 4809619000 FEATURE DIRECTORY AGENT HELP ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 77 Moves to the previous entry (ignored if no entry is found) Volume Down Returns endpoint to the state before entering IDS Activates the selection Moves the cursor to the preceding space, deleting exist- MUTE ing characters ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 78 # or / N or # long *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language. ** The character available depends on the software version. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 79: Voice Mail Directory

    For example, 5666 66337777 enters “Jones.” NUMBER OF TIMES BUTTON IS PRESSED BUTTON & ‘ or / ñ or # *The character available depends on the software version. ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 80 After the list has been filtered by first or last name, a smaller list of names is returned. You can then browse the list and select the appropriate name (see step ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 81: Programming Remote Feature Access

    . You hear a confirmation tone. Enter the new password again for verification followed by . You hear a con- firmation tone. To change the station password using remote programming, see Remote Feature Access. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 82: Remote Feature Access

    If No Answer ......If Busy ..If No Answer or Busy Enter an extension number or enter an outside line access code followed by a telephone number. To turn off Call Forward: Enter Hang up. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 83: Requesting Agent Help

    HELP. You can do one of the following: To accept the call: Answer as usual. Your microphone is muted and you cannot be heard by either party unless you press MUTE To reject the call: Dial ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 84: Working In Hunt Groups

    • Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of endpoints and will send calls to the endpoints where agents are logged in. ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 85 If you are not a member of the entered hunt group, the display shows NOT AN AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over. Hang up if off-hook. Repeat this procedure to log into additional ACD groups, if necessary. ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 86 To terminate the ACD Agent wrap-up period before the timer expires: With the handset in the cradle, dial NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT ACCESS RESERVED FEATURE. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 87: Using E-Mail Reader

    Changing Message Envelopes ......86 Voice Mail Flowchart (Advanced Mailbox)....87 ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 88: Introduction

    Changing the message search order (see page • Programming remote messaging (see page • Screening calls (see page • Using the voice mail directory (see page NOTE: For a voice mail flowchart for standard mailbox users, see page 105. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 89: E-Mail Reader Features

    With your advanced mailbox you can save, delete, and forward a fax (to another fax machine) using the available menu options, when prompted (see page 84). ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 90: Using Your Advanced Mailbox

    For a voice mail flowchart for advanced mailbox users, see page NOTE: All of the menu options and instructions for using the advanced mailbox are presented as voice commands and numeric entries. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 91: Setting Up Your E-Mail Password

    Also, your e-mail password cannot include any characters that are not included in the table on the following page and cannot exceed 40 characters. Check with your administrator if you encounter any difficulties setting up your e-mail pass- word. ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 92 • Say “Accept” or press to accept the password. • Say “Re-enter” or press to erase and re-enter the password. NUMBER OF TIMES BUTTON IS PRESSED BUTTON & space* ‘ *Press seven times for a blank space. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 93: Accessing E-Mail Messages

    Sally’s meeting acceptance using E-Mail Reader, the e-mail is announced according to the supervisor’s e-mail envelope preferences. Then E-Mail Reader reads Sally’s written response followed by the hidden link inserted by Outlook, “I’m looking forward to attending. Microsoft Outlook Web Access: http://TMS-NT-EVS01/Exchange/ Sally_User/Inbox/Accepted%3A%20Sales%20Team%20Meeting-5.EML.” ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 94 Select one of the following: – Say “Yes” or press to verify the number. The system announces that the fax is scheduled for delivery. – Say “No” or press to start over. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 95: Using Main Menu E-Mail Reader Count

    Say “E-Mail Reader Count” or press to select the E-Mail Reader Count tog- gle option. If E-Mail Reader Count is enabled, say “Disable” or press to disable. If E-Mail Reader Count is disabled, say “Enable” or press to enable. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 96: Accessing Fax Messages

    • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 97: Recovering Deleted Messages

    • Say “Recover” or press to recover the message. OR, say “Recover” or press to recover all deleted messages. OR, Say “Purge” or press to permanently delete all deleted messages. Hang up. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 98: Changing Message Envelopes

    Per- sonal Options Menu. • Say “Accept” or press to accept the changes. • Say “Cancel” or press to return to the Personal Options Menu. Hang up. ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 99: Voice Mail Flowchart (Advanced Mailbox)

    Note: Options vary by media “Weekdays” type. “Private” All “Days” Cancel “Unheard” Messages “Certified” Individual “Day” 1-7 “Recover”DeletedMessages “Priority” Select Message “Category” “Voice Mail” “Send” “All Messages” “E-Mail” Send and Exit Hang Up “Priority” Messages “Facsimile” ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 100 ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 101: Learning More

    Default Feature Codes ....... . . 94 ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 102: Introduction

    If you are a system administrator or if you need additional information not available in this guide, refer to your system’s administrator guide. If you are a network adminis- trator, refer to the latest version of the IP Devices Installation Manual (part number 835.2195). ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 103: Frequently Asked Questions (Faqs)

    Inter-Tel provider. How can I retrieve messages if I don’t know the password for my voice mail? Try using your extension number, which is your default password.
  • Page 104 (ASR) may not be enabled on your system. If your system’s voice prompts do not include the option to “say” a command, then ASR is not enabled. See page 10 additional guidelines for using ASR. ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 105 If you need further assistance, contact your local authorized Inter-Tel provider. Providers can be located using the Inter-Tel Web site at www.inter-tel.com. All Inter-Tel sales, service, and support are handled at the local level.

  • Page 106: Default Feature Codes

    Automatic Route Selection 92000* Emergency Call 911 (999 in Europe) Outgoing Call *These defaults may differ depending on the software version. XTENSION UMBERS EXTENSION NAME EXTENSION NUMBER NEW NUMBER Endpoint Extensions 1000-1999 Hunt Groups 2000-2299 Attendant ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 107 Do-Not-Disturb Override Enhanced Speakerphone Enable Feature Button Default Group Listen Handsfree On/Off Headset On Headset Off Headset On/Off Hold – Individual Hold – System Hookflash (Recall in Europe) Hunt Group Remove Hunt Group Replace ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 108 Ring Intercom Always On/Off Ring Tone Selection Routing Off Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 109 NOTES ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 110 ® Inter-Tel Standard/Basic Endpoint User Guide...

  • Page 111: Index

    Call Pick Up (Reverse Transfer) 24 outgoing call feature code 19 Call Waiting 21 reminder message chart 42 Callbacks 18, 20 Calls Deleting Station Speed-Dial Numbers 55 enabling/disabling hunt groups 72 Delivery Options 38 ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 112 SMDR 62 Emergency Calls 20 Enabling speed dialing 54 automatic call answer 45 Flowchart background music 45 advanced mailbox 87 call forwarding 25 standard voice mailbox 105 cascade levels 53 Forced Account Codes 62 ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 113 Making Emergency Calls 20 remote messaging 52 Making Pages 58 ring intercom always 17 Manual Call Forwarding 25 secondary extension buttons 60 Members, Hunt Group 72 secondary extension keys 59 Message center 31 station speed-dial numbers 54 ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 114 Speaker 29 intercom calls 17 Speed Dialing 54, 56 messages 31 Standard Account Codes 62 Record-A-Call 57 Standard Display Endpoint 3 Recording Standard Voice Mailbox Flowchart 105 and sending voice mail messages 37 Station Message 17 voice mail directory name 16...
  • Page 115 What You See and Hear 11 Voice Mail Messages Working in Hunt Groups 72 canceling unheard messages 39 Wrap-Up Timer 74 recording and sending 37 recovering deleted 36 Volume Levels 44 Zones, Page 58 ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 116 ® Inter-Tel Standard/Basic Endpoint User Guide...
  • Page 117 OICE LOWCHART TANDARD OICE AILBOX NOTE: At any menu level, you can say “Cancel” or press to cancel or return to the previous menu or say “Accept” or press to accept. MAILBOX ACCESS LISTENING TO MESSAGES • EITHER, Press the Mes- While the message is playing: PERSONAL OPTIONS sage button to respond to a...
  • Page 118 Part No. 550.8109 Issue 11, March 2006 A661/921:A...

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Basic digital endpoint

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