Courtesy Service; To Have Callers Automatically Receive A Courtesy Greeting - Inter-Tel encoreCX ECX 1000 Administrator's Manual

EncoreCX
Administrator's Manual
Using Voice Mail and other voice services
A Courtesy Service greeting is available as a standard feature for your EncoreCX.
The standard greeting language can be selected as English, French or Spanish in System Programming.
If your system is equipped with a Voice Module, a number of other voice services are available. These
services are: Voice Mail boxes, System Voice Mail box, Auto-attendant and customization of the Courtesy
Service greeting.

Courtesy Service

This service is available, with a standard greeting, on all systems. If the system is equipped with a Voice
Module, you can customize the greeting.
When the Courtesy Service feature is activated on a CO line, callers to the system are answered
automatically after a programmable period, a message is returned to the caller and the internal phone or
phones continue to ring.
If a call rings in during "Day Service" and is not answered manually within the programmed time (30
second default), the call is automatically answered with the following message: "Thank you. Your call
will be dealt with. Please hold."
If a call rings in during "Night Service" and is not answered manually within the programmed time (30
second default) the call is automatically answered with the following message: "Thank you. There is no
one here at the moment. Please call back again during office hours."
The messages can be selected by programming to be in English, Spanish or French.
While the message is being returned, the call continues to ring as an incoming call until an extension
answers it. If the call is not answered within three minutes, it is automatically disconnected.
On standard systems, without the voice mail module, the courtesy messages are supplied from the internal
source. When a voice mail module is equipped in a system the courtesy messages are supplied from the
voice mail module. The messages from the voice mail module can be customized.
This service can be used where there can be delays in answering calls and you want to ensure that callers do
not hang up before someone answers their call.

To have callers automatically receive a Courtesy greeting

·
From the programming extension, press the PROGRAM Key.
·
Press the Scroll Down Key (î) until "System Programming" is displayed.
·
Select "System Programming".
·
Enter the System Programming Password and select "Lines".
·
Select "Incoming ringing".
·
Select the Line that is to be programmed.
·
Select Day, Night, or Day and Night.
·
Press the scroll down key (î) until courtesy service is displayed.
·
Select Courtesy service.
Press the Speaker Phone Key to finish programming.
To change the Courtesy Language
·
From the Programming extension, press the PROGRAM Key.
·
Press the Scroll Down Key (î) until "System Programming" is displayed.
·
Select "System Programming".
·
Enter the System Programming Password and select "System".
·
Select "Language".
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