Inter-Tel 8560 User Manual
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Inter-Tel 8560 User Manual

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Model 8560/8660
User Guide

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  • Page 1 Model 8560/8660 User Guide...
  • Page 3 UIDE TO REQUENTLY EATURES These are the basic instructions for the most frequently-used telephone and voice mail features for Inter-Tel endpoints. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide. LACING AN NTERCOM Dial an extension number.
  • Page 4 LACING ONFERENCE While on the first call, press . The call is now on hold. Place an intercom or outside call, then press the flashing button to place the call on hold. (If necessary, repeat this step to place a third call on hold.) Press the flashing button to join all of the calls together in the con-...
  • Page 5 AGING Lift the handset and press or dial PAGE Dial the desired page zone number (0-9). After the tone, make your announcement and hang up. NOTE: The Page feature is not supported in SIP mode. RANSFERRING A ALL TO XTENSION UTSIDE UMBER Press...
  • Page 6 CCESSING OICE ESSAGES Access your mailbox as described on page If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press If E-Mail Reader is not enabled for your mailbox, skip this step. Select one of the following: •...
  • Page 7 ESSAGE PTIONS ELEPHONE YSTEM AND EATURE ODES OICE EATURE UIDE Below is a summary of the options you can CODE FEATURE NAME CODE FEATURE NAME use when accessing messages, after playing Account Code – All Calls Hunt Group Remove/Replace SING OICE Account Code –...
  • Page 8 To turn on Do-Not-Disturb: EMOTE EATURE CCESS IALPAD HARACTERS 1. Enter Remote Feature Access allows you to change NUMBER OF TIMES BUTTON IS PRESSED BUTTON 2. Enter message number 01-20 (see the your station password, place your endpoint in & Do-Not-Disturb mode, and forward calls from default DND message list below).
  • Page 9 Inter-Tel, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8560 and 8660 IP endpoint. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice.

  • Page 11: Table Of Contents

    Using Record-A-Call ............63 © Inter-Tel, Inc. April 2005 printed in US...
  • Page 12 CONTENTS PAGE Paging ..............64 Performing a “Hookflash”...

  • Page 13: Finding Your Way

    About Your Endpoint ........3 Model 8560/8660 Connectors ......4 IP Endpoint Exceptions .

  • Page 14: Welcome

    BOUT UIDE This guide contains instructions for using the Model 8560 and 8660 IP on the Inter- ® telephone system. To help you find information more quickly, this guide is divided into five separate sections, as indicated by the tabs.

  • Page 15: About Your Endpoint

    BOUT NDPOINT Your Model 8560/8660 endpoint has three basic types of buttons in addition to a dis- play and a Message Indicator lamp. • Dialpad buttons: Allow you to enter numbers and letters. • Feature buttons: Provide quick access to various telephone and voice mail fea- tures.

  • Page 16: Model 8560/8660 Connectors

    The Model 8560 digital and 8660 IP endpoints have jacks and ports (Model 8660 only) on the back used for various connections. The back of the Model 8560 has jacks for headset and handset connections only. Because the Model 8560 is a digital end- point, it does not include the PC and power connectors included on the Model 8660.

  • Page 17: Ip Endpoint Exceptions

    The Model 8660 does not support the Enhanced Speakerphone Mode feature (see page 35). CAUTION Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your IP endpoint before you begin using it. ®...

  • Page 18: Feature Button Functions

    NOTE: Because the telephone system allows customized feature buttons, your end- point may have been reprogrammed so that the feature buttons do not match those described in this guide. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 19: Lcd And Menu Buttons

    DEST Destination Directory Do-Not-Disturb Extension Message Recall SPKR Speaker SPKRPHN Speakerphone STN SPD Station Speed Dial SYS SPD System Speed Dial Transfer Trunk Group (a group of outside lines) TRNK Trunk (an outside line) ® Inter-Tel Model 8560/8660 User Guide...

  • Page 20: Message Indicator Lamp

    The associated extension is busy, or the associated feature is enabled. Flashing slowly The extension is in Do-Not-Disturb. Flashing rapidly The extension has a call ringing in. Fluttering continuously The extension is causing a STATION OFF-HOOK system alarm. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 21: About Voice Mail

    BOUT OICE Voice mail is an application that is part of the Inter-Tel voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. To use voice mail features, each user (or sub- scriber) is assigned a mailbox, which usually corresponds to the extension number assigned to your endpoint.
  • Page 22 • Programming a fax destination (see page • Changing the message search order (see page • Programming remote messaging (see page • Screening calls (see page • Using the voice mail directory (see page ® Inter-Tel Model 8560/8660 User Guide...

  • Page 23: Enterprise Messaging

    Enterprise Messaging Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan- dard protocols for communication and messaging. EM unifies communication and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The EM system provides voice mail users with the following advanced messag- ing features: •...

  • Page 24: Automatic Speech Recognition (Asr)

    • You can temporarily disable ASR for the current call by selecting option eight from the main menu. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 25: What You See And Hear

    EE AND As you can see, your Model 8560 and 8660 IP endpoints and telephone system come equipped with many features. To help you understand what everything means, it is recommended that you read the following information before you use your endpoint: •...

  • Page 26: Software Compatibility

    TRANSFER ANSWER OUTGOING light. The Model 8560 and 8660 IP endpoints are not supported by Axxess software ver- sions 3.0 and earlier. NOTE: This information about compatibility applies to endpoints programmed to use the default button locations. Your buttons may have been programmed differently. If you are uncertain about the configuration, ask your system administrator.

  • Page 27: Getting Started

    Using Do-Not-Disturb Mode ......45 Using Reminder Messages ......47 ® Inter-Tel Model 8560/8660 User Guide...

  • Page 28: Introduction

    Release both buttons to lock the base in place.endpoint NOTE: If you position your endpoint’s viewing angle to 60 degrees or greater, it is rec- ommended that you flip the handset hanger down to the horizontal position. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 29: Adjusting Your Endpoint Slcd Contrast

    See page 12 for ASR guidelines. ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox. page 79 for information and instructions about using E-Mail Reader features. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 30: Initializing Your Mailbox

    NOTE: The system then plays a prompt that introduces you to the basic voice mail system features. You can skip this introduction by saying “Skip” or by pressing if desired. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 31: Recording Your Personal Greetings

    Depending on how your system is programmed, the system greeting may also include, “After the tone, please record your message. When finished, you may hang up to deliver the message or press pound for more options.” ® Inter-Tel Model 8560/8660 User Guide...

  • Page 32: Recording Your Voice Mail Directory Name

    • Say “Erase” or press to erase and re-record your name. When you hear a tone, record your first and last name. Then say “Accept” or press accept your recorded name. Hang up. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 33: Making And Receiving Calls

    Press before dialing the extension number. To program your endpoint to always send non-handsfree calls using the Ring Intercom Always feature: With the handset in the cradle, dial . The current status is shown. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 34: Receiving Intercom Calls

    To enable or disable your endpoint’s handsfree answering feature: With the handset in the cradle, dial To receive an intercom call: If the handsfree feature is enabled, respond handsfree. If the handsfree feature is disabled, press or lift the handset for privacy. ® Inter-Tel Model 8560/8660 User Guide...
  • Page 35 — IC CALL TO DND: Blocks the call by placing your endpoint in DND mode. (See page 45 for more information about DND mode.) NOTE: This feature is not available on the 8660 endpoint. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 36: Outside Calls

    STN SPEED DIAL: Selects the Station Speed-Dial feature. (See page 60.) • SYS SPEED DIAL: Selects the System Speed-Dial feature. (See page 62.) • REDIAL: Redials the last outside number you dialed. (See page 32.) ® Inter-Tel Model 8560/8660 User Guide...

  • Page 37: Receiving Outside Calls

    NOTE: Dial in Europe for emergency services. CAUTION Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8660 IP endpoint before you begin using it. Call Waiting If you receive a call while you are already on another call, you will hear a “call wait- ing”...

  • Page 38: Placing Calls On Hold

    To place an outside call on System Hold: Press and dial Hang up or place another call. To return to a call that is on hold: Lift the handset and press the flashing button. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 39: Placing Conference Calls

    To transfer the conference to another extension or to voice mail: Press TRANSFER or the menu button and dial the desired extension number. Then TRANSFER CNF hang up when you are ready to complete the transfer. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 40: Transferring Calls

    Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press the flashing button to return to the caller. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 41: Using Reverse Transfer

    NOTE: If the Group Call Pickup feature is enabled, you can pick up a call ringing at any station in a hunt group by dialing the hunt group’s extension number. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 42: Forwarding Calls

    Although you cannot program the path of a system forward, you can enable or disable this feature on your endpoint. To enable or disable System Forwarding: Dial ® Inter-Tel Model 8560/8660 User Guide...

  • Page 43: Redirect Calls

    EITHER, Press and dial OR, Press the menu button. SEND TO DEST EITHER, Press the menu button and enter the telephone num- OUTSIDE CALL ber. OR, Use a speed-dial number (see page 60). Press ® Inter-Tel Model 8560/8660 User Guide...

  • Page 44: Redialing A Number

    NOTE: If there is no outside party name available, the display shows CANNOT ACCESS FEATURE. SING A EADSET With an electret headset, you can talk on the endpoint handsfree, without using your ® Inter-Tel Model 8560/8660 User Guide...

  • Page 45: Using A Headset

    Press to transfer the call back to the headset before replacing the handset in the cradle. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 46: Using The Speaker And Microphone

    This allows you to place the call into handsfree mode at any time dur- ing the call by pressing and hanging up. If you are using a headset, however, the button lamp is lit. Pressing will disconnect the call. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 47: Enhanced Speakerphone Mode

    ALSO: On some long-distance calls, the outside party may hear his or her own echo when speaking. If the amount of echo is objectionable, do not use the Enhanced Speakerphone Mode. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 48: Using The Message Button

    REPLY To cancel a waiting message: Press or the menu button to view the message to be VIEW MESSAGE canceled. Press or the menu button to cancel the displayed message. DELETE ® Inter-Tel Model 8560/8660 User Guide...

  • Page 49: Accessing Your Mailbox

    “Skip” or press to skip the system-generated voice prompts and proceed directly to the playback phase. Also, at any menu level, you can say “Can- cel” or press to cancel or return to the previous menu. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 50: Disabling And Enabling Asr

    Access your mailbox as described on page Say “Disable” or press to disable ASR for the call. NOTE: To enable ASR after disabling it, press until you are back at the main menu. Press to enable ASR. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 51: Accessing Voice Mail Messages

    • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. ® Inter-Tel Model 8560/8660 User Guide...
  • Page 52 • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 53: Recovering Deleted Voice Mail Messages

    • Say “Recover” or press to recover the message. OR, say “Recover” or press to recover all deleted messages. OR, Say “Purge” or press to permanently delete all deleted messages. Hang up. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 54: Recording And Sending Voice Mail Messages

    • Say “Replay” or press to replay your message. • Say “Append” or press to add to your message. • Say “Erase” or press to erase and re-record your message. ® Inter-Tel Model 8560/8660 User Guide...
  • Page 55 NOTE: If you select the copy or special delivery options and then do not respond to the prompts, the system will time out and deliver your message to the original recipient. Hang up. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 56: Canceling Unheard Voice Mail Messages

    • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 57: Using Do-Not-Disturb Mode

    EITHER, Dial the two-digit number corresponding to the message you want to use (see table above). OR, Press the menu button (and SCROLL PREVIOUS NEXT OR, press the (high) or (low) end of the volume button to scroll through the messages. ® Inter-Tel Model 8560/8660 User Guide...
  • Page 58 *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language. **The character available depends on the software version. To cancel DND: EITHER, Press OR, press the menu button. DND menu button followed by the DND OFF ® Inter-Tel Model 8560/8660 User Guide...

  • Page 59: Using Reminder Messages

    If your system is set for 12-hour display format, press the menu button. To cancel all reminder message requests before they signal you: With the handset in the cradle, dial To clear a received reminder message: With the handset in the cradle, press ® Inter-Tel Model 8560/8660 User Guide...
  • Page 60 ® Inter-Tel Model 8560/8660 User Guide...

  • Page 61: Moving On

    ACD Hunt Groups ....... . . 76 ® Inter-Tel Model 8560/8660 User Guide...

  • Page 62: Introduction

    • OR, Press to scroll to the desired tone. • OR, Dial 1-9 to select a specific tone. When you hear the tone you want, press or lift and replace the handset. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 63: Enabling Background Music

    ) and then press the flashing button. To enable/disable this feature for ringing outside calls: With the handset in the cradle, dial To enable/disable this feature for ringing (non-handsfree) intercom calls: With the handset in the cradle, dial ® Inter-Tel Model 8560/8660 User Guide...

  • Page 64: Changing The Language

    DND, manual call forwarding, background music, and queue requests; and restores handsfree mode, pages, hunt group calls, and system for- warding all at once. To return your endpoint to default: Dial ® Inter-Tel Model 8560/8660 User Guide...

  • Page 65: Setting Mailbox Preferences

    If you do not want to use a password, just say “Skip” or press Say “Accept” or press to accept the password as entered or say “Re-enter” or press to erase and re-enter your password. Hang up. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 66: Changing The Voice Mail Message Envelope

    Per- sonal Options Menu. • Say “Accept” or press to accept the changes. • Say “Cancel” or press to return to the Personal Options Menu. Hang up. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 67: Changing The Call Screening Transfer Method

    • Say “Screened” or press to select screened transfers. • Say “Announce” or press to select announce-only transfers. • Say “Cancel” or press to return to the Personal Options Menu without making changes. Hang up. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 68: Programming A Fax Destination

    Programming a Fax Destination With the Inter-Tel voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. To change your fax destination number:...

  • Page 69: Changing The Message Search Order

    In/First Out). • Say “Last” or press to retrieve the latest-received messages first (Last In/ First Out). • Say “Cancel” or press to return to the Personal Options Menu without making changes. Hang up. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 70: Programming Remote Messaging

    If you also want to receive pages for messages marked “priority” on the weekends, you could set your alternate cascade for all day on Saturdays and Sundays. ® Inter-Tel Model 8560/8660 User Guide...
  • Page 71 NOTE: If for some reason voice mail is not able to use your remote notification, your mailbox will receive a message stating that notification could not be completed. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 72: Speed Dialing

    Use the following table to list the numbers that you store in speed-dial locations 0-9. 0 _______________________ 5 _______________________ 1 _______________________ 6 _______________________ 2 _______________________ 7 _______________________ 3 _______________________ 8 _______________________ 4 _______________________ 9 _______________________ ® Inter-Tel Model 8560/8660 User Guide...
  • Page 73 Dial the desired location code (0-9) or press the desired Station Speed-Dial but- ton. Press repeatedly until the name is erased. MUTE Press or the menu button to continue. ACCEPT Press repeatedly until the number is erased. MUTE Press or the menu button to exit. ACCEPT ® Inter-Tel Model 8560/8660 User Guide...

  • Page 74: System Speed Dial

    5000 system speed dial locations, if they have been programmed. To dial System Speed-Dial numbers: Press or dial SYS SPDL Dial the location code (000-999 or 0000-4999) for the desired number. Press to dial the number. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 75: Using Record-A-Call

    You hear a confirmation tone when the Record-A-Call feature is activated. To turn off Record-A-Call: EITHER, Press and dial OR, Press the menu button. CANCEL RECORDING OR, Hang up. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 76: Paging

    8 _______________________ 4 _______________________ 9 _______________________ NOTE: The Model 8560/8660 endpoint has a button which may be pro- PAGE grammed to access a specific page zone. If you do not know which page zone is pro- grammed for this button, ask your system administrator.

  • Page 77: Performing A "Hookflash" During A Call

    To return all feature buttons to their original default values: With the handset in the cradle, dial To display the current feature button values: With the handset in the cradle, dial Press the feature button(s) you want displayed. Press to exit. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 78: Programming Direct Station Selection Buttons

    The extension has a call ringing in. Fluttering continuously The extension is causing a STATION OFF-HOOK system alarm. NOTE: For the DSS buttons to work as described above, your system administrator must define them as user-programmable in Database Programming. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 79: Programming Secondary Extension Buttons

    To transfer to hold: Press the secondary extension button, announce the call (if desired), and then hang up. • To transfer to ring: Press and then the secondary extension button. TRANSFER You can announce the call, if desired, before hanging up to complete the transfer. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 80: Using Account Codes

    If the account code is not immediately accepted, press . This code will be used for all calls made from your endpoint until it is disabled. To disable the code: Dial and press ® Inter-Tel Model 8560/8660 User Guide...

  • Page 81: Screening Calls

    The system will then find the closest match. Once the correct match is displayed on your endpoint, you can dial the number or press a but- ton to access that extension or feature. ® Inter-Tel Model 8560/8660 User Guide...
  • Page 82 #or / N or # long *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language. **The character available depends on the software version. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 83: Voice Mail Directory

    When adjoining characters are under the same button, press to advance to the next character. For exam- ple, 5666 66337777 enters “Jones.” NUMBER OF TIMES BUTTON IS PRESSED BUTTON & ‘ ñ ® Inter-Tel Model 8560/8660 User Guide...
  • Page 84 After the list has been filtered by first or last name, a smaller list of names is returned. You can then browse the list and select the appropriate name (see step ® Inter-Tel Model 8560/8660 User Guide...

  • Page 85: Programming Remote Feature Access

    . You hear a confirmation tone. Enter the new password again for verification followed by . You hear a con- firmation tone. To change the station password using remote programming, see Remote Feature Access. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 86: Remote Feature Access

    If No Answer ......If Busy ..If No Answer or Busy Enter an extension number or enter an outside line access code followed by a telephone number. To turn off Call Forward: Enter Hang up. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 87: Requesting Agent Help

    To accept the call: Answer as usual. Your microphone is muted and you cannot be heard by either party unless you press MUTE • To reject the call: Press the menu button. REJECT HELP ® Inter-Tel Model 8560/8660 User Guide...

  • Page 88: Working In Hunt Groups

    • Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of endpoints and will send calls to the endpoints where agents are logged in. ® Inter-Tel Model 8560/8660 User Guide...
  • Page 89 If you are not a member of the entered hunt group, the display shows NOT AN AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over. Hang up if off-hook. Repeat this procedure to log into additional ACD groups, if necessary. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 90: Ending An Acd Hunt Group Call

    To terminate the ACD Agent wrap-up period before the timer expires: With the handset in the cradle, dial NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT ACCESS RESERVED FEATURE. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 91: Using E-Mail Reader

    Changing Message Envelopes ......90 Voice Mail Flowchart (Advanced Mailbox)....91 ® Inter-Tel Model 8560/8660 User Guide...

  • Page 92: Introduction

    Changing the message search order (see page • Programming remote messaging (see page • Screening calls (see page • Using the voice mail directory (see page NOTE: For a voice mail flowchart for standard mailbox users, see page 109. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 93: E-Mail Reader Features

    With your advanced mailbox you can save, delete, and forward a fax (to another fax machine) using the available menu options, when prompted (see page 88). ® Inter-Tel Model 8560/8660 User Guide...

  • Page 94: Using Your Advanced Mailbox

    If you have a six-line display end- point, you can also access menus and options by pressing the associated menu button on the display. Longer menu options are abbreviated to fit the display. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 95: Setting Up Your E-Mail Password

    40 characters. In addi- tion, your e-mail administrator can set further restrictions for password length, allowed characters, number of attempts etc. Check with your administrator if you encounter any difficulties setting up your e-mail password. ® Inter-Tel Model 8560/8660 User Guide...
  • Page 96 • Say “Accept” or press to accept. • Say “Re-enter” or press to erase and re-enter the password. Hang up. NUMBER OF TIMES BUTTON IS PRESSED BUTTON & space* ‘ *Press seven times for a blank space. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 97: Accessing E-Mail Messages

    Sally’s meeting acceptance using E-Mail Reader, the e-mail is announced according to the supervisor’s e-mail envelope preferences. Then E-Mail Reader reads Sally’s written response followed by the hidden link inserted by Outlook, “I’m looking forward to attend- ing. Microsoft Outlook Web Access: http://TMS-NT-EVS01/Exchange/Sally_User/Inbox/ Accepted%3A%20Sales%20Team%20Meeting-5.EML.” ® Inter-Tel Model 8560/8660 User Guide...
  • Page 98 • Say “Higher” or press to raise the volume. • Say “Delete Message” or press to delete the message. • Say “Cancel” or press to return to the previous menu. ® Inter-Tel Model 8560/8660 User Guide...
  • Page 99 • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 100: Accessing Fax Messages

    • Say “Delete Message” or press to delete the message. NOTE: You may be prompted to confirm deleting the message. Say “Yes” to delete the message or “No” to cancel the request to delete the message. Hang up. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 101: Recovering Deleted Messages

    • Say “Recover” or press to recover the message. OR, say “Recover” or press to recover all deleted messages. OR, Say “Purge” or press to permanently delete all deleted messages. Hang up. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 102: Changing Message Envelopes

    Per- sonal Options Menu. • Say “Accept” or press to accept the changes. • Say “Cancel” or press to return to the Personal Options Menu. Hang up. ® Inter-Tel Model 8560/8660 User Guide...

  • Page 103: Voice Mail Flowchart (Advanced Mailbox)

    Note: Options vary by media “Weekdays” type. “Private” All “Days” Cancel “Unheard” Messages “Certified” Individual “Day” 1-7 “Recover”DeletedMessages “Priority” Select Message “Category” “Voice Mail” “Send” “All Messages” “E-Mail” Send and Exit Hang Up “Priority” Messages “Facsimile” ® Inter-Tel Model 8560/8660 User Guide...
  • Page 104 ® Inter-Tel Model 8560/8660 User Guide...

  • Page 105: Learning More

    Default Feature Codes ....... . . 98 ® Inter-Tel Model 8560/8660 User Guide...

  • Page 106: Introduction

    If you are a system administrator or if you need additional information not available in this guide, refer to your system’s administrator guide. If you are a network adminis- trator, refer to the latest version of the IP Devices Installation Manual (part number 835.2195). ® Inter-Tel Model 8560/8660 User Guide...

  • Page 107: Frequently Asked Questions (Faqs)

    Inter-Tel reseller. How can I retrieve messages if I don’t know the password for my voice mail? Try using your extension number, which is your default password.
  • Page 108 Contact your system administrator if you are having audio problems. If the Audio Diagnostics feature is enabled on your system, your administrator can provide you with instructions about how to use the audio diagnostics feature. ® Inter-Tel Model 8560/8660 User Guide...
  • Page 109 First, contact your system administrator if you have a question that is not covered in A18. this user guide. If you need further assistance, contact your local authorized Inter-Tel reseller. Resellers can be located using the Inter-Tel Web site at www.inter-tel.com.

  • Page 110: Default Feature Codes

    Automatic Route Selection 92000* Emergency Call 911 (999 in Europe) Outgoing Call *These defaults may differ based on the software version. XTENSION UMBERS EXTENSION NAME EXTENSION NUMBER NEW NUMBER Endpoint Extensions 1000-1999 Hunt Groups 2000-2299 Attendant ® Inter-Tel Model 8560/8660 User Guide...
  • Page 111 Enhanced Speakerphone Enable Feature Button Default Group Listen Handsfree On/Off Headset On Headset Off Headset On/Off Hold – Individual Hold – System Hookflash (Recall in Europe) Hunt Group Remove Hunt Group Replace Hunt Group Remove/Replace ® Inter-Tel Model 8560/8660 User Guide...
  • Page 112 Ring Intercom Always On/Off Ring Tone Selection Routing Off Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring ® Inter-Tel Model 8560/8660 User Guide...
  • Page 113 NOTES ® Inter-Tel Model 8560/8660 User Guide...
  • Page 114 ® Inter-Tel Model 8560/8660 User Guide...

  • Page 115: Index

    LCD menu 7 Date, Time, Name, and Extension Number 32 message 36 Default Feature Codes 91, 98 mute 27 Defaults 65 secondary extension 67 mailbox password 18 special 6 Deleting Station Speed-Dial Numbers 61 ® Inter-Tel Model 8560/8660 User Guide...
  • Page 116 E-Mail Reader 11, 83 Emergency Calls 25 Enabling automatic call answer 51 Generating a Hookflash 65 background music 51 Green Lamps 13 call forwarding 74 Greetings 19 cascade levels 59 Group Listen Using the Speaker 34 ® Inter-Tel Model 8560/8660 User Guide...
  • Page 117 8 secondary extension buttons 66 search order 57 station speed-dial numbers 60 Message Count and Type 37 Messages recording and sending voice mail messages 42 recovering deleted 89 Queueing on the Line 24 ® Inter-Tel Model 8560/8660 User Guide...
  • Page 118 Secondary Extension Buttons 67 off-hook voice announce 22 Secondary Language 52 record-a-call 63 Selecting a Ring Tone 50 secondary extension buttons 67 Selecting Message Order 36 Sending Calls to Voice Mail 25 speaker and microphone 34 ® Inter-Tel Model 8560/8660 User Guide...
  • Page 119 What You See and Hear 13 Voice Mail Flowchart Working in Hunt Groups 76 advanced mailbox 91 Wrap-Up Timer 78 Voice Mail Messages canceling unheard messages 44 recording and sending 42 recovering deleted 41 Zones, Page 64 ® Inter-Tel Model 8560/8660 User Guide...
  • Page 120 ® Inter-Tel Model 8560/8660 User Guide...
  • Page 121 OICE LOWCHART TANDARD OICE AILBOX NOTE: At any menu level, you can say “Cancel” or press to cancel or return to the previous menu or say “Accept” or press to accept. MAILBOX ACCESS LISTENING TO MESSAGES • EITHER, Press the Mes- While the message is playing: PERSONAL OPTIONS sage button to respond to a...
  • Page 122 Part No. 550.8113 Issue 9, April 2005 A661/9224A...

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