Inter-Tel Encore User Manual

USER GUIDE

These are the basic instructions for the most frequently used telephone sys-
tem features. For detailed information on these and other features, refer to
the Encore Installation, Programming, and Maintenance Manual supplied
with your telephone system, or consult your system administrator. Manuals
are also provided in PDF format on the software CD-ROM. An Adobe
Acrobat Reader is needed to view the files (www.adobe.com). For technical
support, please contact the company that sold and now services your sys-
tem.
Instructions in this guide are given for both phones and single-line sets.
When the single-line set instructions tell you to "perform a hookflash,"
quickly press and release the handset hookswitch.
Phone Features
Handset Programmable Function Keys: Hold, Program,
Line/Feature Keys Message, and Directory
Speaker
Keypad
Volume
Keys
Speaker Key
Keypad Edit
with light
Keys
The instructions in this guide assume that the phone starting display is the
Idle Menu, unless stated otherwise. If you want to return to the Idle Menu
at any time from within other menus, press the Speaker key.
"Select <Option>" means to press the Display key opposite the indicated
menu on the display. Please note that all menu options may not be dis-
played at one time on the phone display. In this case, to display the desired
menu option, press the Scroll Down ( ) key, or the Scroll Up ( ) key,
until the menu option appears.
©Inter-Tel, Inc. February 2003
P :
HONE
— When the phone rings, you can do one of the following:
• Select Answer The Call on the display to speak handsfree.
• Press the Speaker key to speak handsfree.
• Lift the handset.
S -
INGLE LINE SET
— When you hear ringing tones, lift the handset.
P :
HONE
— You can place an internal call in one of the following ways:
• Select Internal Call and select an extension from the list.
• Dial the extension number (20 - 37) and select Send Digits.
• Lift the handset and dial the extension number.
S -
INGLE LINE SET
— Lift the handset and dial the extension number.
P :
HONE
Light for ringing calls
and waiting messages — Lift the handset and select an available line in one of these ways:
• Select External Call and select an available line.
• Press a Line key.
Display
• Dial either 9, 81, 82, or 83 to select an Outgoing Group.
— Dial the telephone number you require.
S -
INGLE LINE SET
Display Keys
— Lift the handset and select an available line in one of these ways:
• Dial either 9, 81, 82, or 83 to select an Outgoing Group.
Scroll Key
• Dial either 51, 52, 53, 54, 55, 56, 57, or 58 to seize a line.
— Dial the telephone number you require.
Microphone
P :
HONE
Mute Key
with light
— While on the call, do one of the following:
• Press the Hold key.
• Select System Hold on the display.
— To retrieve the call, select Return To Line or press flashing Line key.
S -
INGLE LINE SET
— While on the call, perform a hookflash then hang up.
— You can leave the handset on hook or use your telephone. (The call will
recall after 30 seconds. If your phone is busy, the call will ring when you
hang up.)
— to retrieve the call before the timer expires, press 5 and the line number.
Doc Part No. 618.8002-4
Receiving Calls
:
Placing Internal Calls
:
Placing Outgoing Calls
:
Putting Calls on Hold
:
Busy Line Call Back
T :
O REQUEST A BUSY LINE CALL BACK
— When you have tried to access a busy line:
• Phone: Select Ring Back.
• Single-Line: Perform a hookflash and dial 5.
— When the line becomes free, your extension will ring.
Redialing
T
O REDIAL THE LAST EXTERNAL NUMBER DIALED
— Phone: Select Redial Last Number.
— Single-Line: Lift the handset and dial 60.
Call Waiting
T :
O SEND A CALL WAITING TONE
— Phone: Select Waiting Tone when you hear busy tone.
— Single-Line: Perform a hookflash and dial 8 when you hear busy tone.
T :
O ANSWER A WAITING CALL
— Phone: Either end or hold the current call and select Answer Call.
— Single-Line: Hang up or place your call on hold. The waiting call rings.
T
O PROTECT AN INDIVIDUAL CALL FROM CALL WAITING TONES
— Phone: When you are on a call, select Tone Protect on the display.
— Single-Line: While on a call, perform a hookflash and dial 66.
Paging
T P :
O MAKE AN EXTERNAL PAGE FROM A HONE
— Scroll down and select Paging.
— Select Public Address and make your announcement (up to 15 sec-
onds). Do not hang up if you want the paged party to answer your page.
T -
O MAKE AN EXTERNAL PAGE FROM A SINGLE
— Lift the handset and dial 47.
— Make your announcement (up to 15 seconds). Do not hang up if you
want the paged party to answer your page.
T :
O RESPOND TO A PAGE
When you are paged, go to the nearest station:
— At a Phone: Select Answer Page.
— At a Single-Line Set: Dial 45.
T -P P
O MAKE AN ALL HONE PAGE FROM A HONE
— Scroll down and select Paging.
— Select Page All System Phones and make your announcement.
T -P
O MAKE AN ALL HONE PAGE FROM A SINGLE
— Lift the handset and dial 44.
— Make your announcement.
:
:
:
LINE SET
:
- :
LINE SET