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Inter-Tel AXXESS 550.8109 Manual

Standard and basic digital keysets and axxessory talk voice mail.
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Part No. 550.8109
Issue 5.1, March 2000


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   Summary of Contents for Inter-Tel AXXESS 550.8109

  • Page 1

    $;;(66 6WDQGDUG DQG %DVLF 'LJLWDO .H\VHWV $;;(6625< 7DON 9RLFH 0DLO Part No. 550.8109 Issue 5.1, March 2000 ##...

  • Page 2

    If you have questions or comments about this User Guide, contact Inter-Tel Technical Publications at:

  • Page 3: Table Of Contents

    Dialing Station Speed-Dial Numbers ........21 ©Inter-Tel Integrated Systems, Inc. 9/99 printed in USA...

  • Page 4

    CONTENTS PAGE System Speed Dialing ........... . . 21 Redialing A Number .

  • Page 5: Welcome

    BOUT UIDE This user guide contains instructions for using the Inter-Tel AXXESS Standard and Basic Digital Keysets and the AXXESSORY Talk Voice Mail system. The tabs on the edge of each page will help you find the features more quickly.

  • Page 6: The Standard Digital Keyset


  • Page 7: The Basic Digital Keyset


  • Page 8: Feature Key Functions

    Also, if your phone has been reprogrammed so that its feature keys do not match the feature keys described in this user guide, refer to the Inter-Tel AXXESS Administra- tor’s Guide for procedures on using feature codes. Default feature codes are listed at the back of this user guide.

  • Page 9: About Your Phone System

    HONE YSTEM What You See And Hear There are a few things you should know about the Inter-Tel AXXESS telephone sys- tem before you use your phone: • Your telephone system may have one dial tone for both intercom calls and out- side calls.

  • Page 10: What The Administrators Can Do For You

    — Perform mailbox maintenance (such as changing your password) — Customize voice mail prompts If you are a system administrator or need more information than this guide covers, refer to the Inter-Tel AXXESS Administrator’s Guide (part number 550.8001). AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide...

  • Page 11: About Axxessory Talk Voice Mail

    AXXESSORY T BOUT OICE The AXXESSORY Talk Voice Mail system allows callers to send and receive recorded messages from any station or touch-tone telephone. The telephone system users are assigned “voice mailboxes” that usually have numbers that match the users’ extension numbers. However, sometimes an “unassociated” mailbox can be programmed to signal a non-matching extension number when it receives a message.

  • Page 12: Telephone System Features

    7HOHSKRQH 6\VWHP )HDWXUHV NTERCOM ALLS Placing Intercom Calls The Basics To place an intercom call: — With or without the handset lifted, dial an extension number. — If your call goes through handsfree to a keyset’s speaker, speak after you hear a double tone.

  • Page 13: Receiving Intercom Calls

    Receiving Intercom Calls The Basics To receive an intercom call that comes in through your speakerphone: — Respond handsfree OR lift the handset for privacy. To receive a ringing (non-handsfree) intercom call: — Lift the handset for privacy OR press to respond handsfree.

  • Page 14: Outside Calls

    UTSIDE ALLS Placing Outside Calls The Basics To place an outside call: — With or without the handset lifted, press OUTGOING — Dial the desired number. (If you see a request for an account code and hear a sin- gle progress tone, you must dial an account code before you can place your call.) —...

  • Page 15: Answering Outside Calls

    Answering Outside Calls The Basics — Lift the handset OR press ANSWER Options Depending on how your system is programmed, you may be able to use one of the following methods instead of pressing the ANSWER key: — Press the flashing CALL key, if you have one. —...

  • Page 16: Call Screening

    Call Screening This feature is available only if your telephone system is equipped with an AXXES- SORY Talk voice processing unit. The call screening “Transfer Method” options can be programmed through your voice mailbox (see page 43). Depending on the Transfer Method programmed for your phone, transferred calls from AXXESSORY Talk may be unannounced (as usual), or one of the following may occur: •...

  • Page 17: Displaying The Outside Party's Name

    Displaying The Outside Party’s Name When you enter the following feature code, while connected to an outside call with Caller ID, the display will switch between the caller’s name and number. If there is no outside party name available, the display shows “CANNOT ACCESS FEATURE.” To show the outside party’s name: ∞...

  • Page 18: Using The Speaker And Microphone

    SING PEAKER ICROPHONE Muting The Microphone To mute the microphone so that you can hear the other party but they cannot hear you (this does not put them on hold): — Press MUTE — To return to the call, press MUTE “Group Listen”...

  • Page 19: Placing Conference Calls

    LACING ONFERENCE ALLS You can establish multi-party conference calls without operator assistance. You can place any combination of up to three intercom or outside parties in the conference. The Basics — While on the first call, press to put the call on hold. —...

  • Page 20: Using The Message Key

    SING ESSAGE If you call a phone that is busy, does not answer, or is in do-not-disturb, you can use the Messaging feature to let the other person know you called. To signal that a message is waiting, a keyset’s MSG key flashes and the display shows the number of waiting messages.

  • Page 21: Receiving Messages

    Receiving Messages The Basics When you see a flashing MSG key: — Lift the handset and press the flashing . A call is automatically placed to the phone or message center that left the displayed message. Options To select the message you want to answer first (display keysets only): —...

  • Page 22: Transferring Calls

    RANSFERRING ALLS Transferring To Another Extension — To transfer so that the call rings at the other phone: Press TRANSFER ∞ To transfer so that the call is on hold at the other phone: Press and dial press — Dial the desired extension number. —...

  • Page 23: Forwarding Calls

    ORWARDING ALLS Manual Call Forwarding With manual call forwarding, you can choose to send incoming calls to another exten- sion number. You may also be able to forward calls to outside numbers, if your phone is programmed to allow it. To forward calls: —...

  • Page 24: Station Speed Dialing

    TATION PEED IALING Storing Speed-Dial Numbers On Your Phone You can store up to 10 personal speed-dial numbers and associated names in station speed-dial “locations” 0-9. These locations are then dialed using a feature key or code plus one of the numbers 0-9 on your keypad. Or, if you have programmable feature keys, you can create Station Speed-Dial keys (as described on page 30) for one-touch...

  • Page 25: Dialing Station Speed-dial Numbers

    To view the current programming of Station Speed-Dial keys: — With the handset in the cradle, dial — Press the Station Speed-Dial key to be viewed. — Press to exit. To erase a station speed-dial name and/or number: — With the handset in the cradle, dial —...

  • Page 26: Redialinga Number

    EDIALING UMBER If you reach a busy number, are disconnected, or if there is no answer, the number in your redial memory can be redialed easily. An outside line is automatically selected and the telephone number is redialed. Your phone can be programmed to store, in redial memory, the last outside telephone number that you dialed or an outside telephone number that you saved.

  • Page 27: Using The Directories

    SING IRECTORIES The optional directories allow display keyset users to “look up” extension numbers, system speed-dial numbers, and feature codes, and their associated names. If searching for a name, you do not need to enter the full name. The system will find the closest match and show the number and its associated name on your display.

  • Page 28: Using Do-not-disturb Mode

    SING ISTURB Placing your phone in do-not-disturb halts all pages and calls to your phone (except for queue callbacks, recalls, and direct ring-in calls). Other users calling your phone hear a repeating signal of four fast tones. If they have a display, they also see the do- not-disturb message you have selected.

  • Page 29: Using Record-a-call

    -A-C SING ECORD If your telephone system is equipped with an AXXESSORY Talk voice processing unit, your phone may be programmed to use the Record-A-Call feature. If so, you can dial a feature code whenever you want to record an ongoing call in a mailbox mes- sage.

  • Page 30: Paging

    AGING The Paging feature allows announcements to be made through keyset speakers. If your system is equipped with optional external paging equipment, announcements can also be made through the external speaker(s). There can be up to 10 paging zones. Each paging zone can contain different combina- tions of keysets and the external paging equipment.

  • Page 31: Reminder Messages

    EMINDER ESSAGES Reminder messages are set, like an alarm clock, to signal you at a specified time. You can select the message and time up to 24 hours in advance. At the programmed time, the reminder message signals you with eight short tones and your display shows the message.

  • Page 32: Remote Feature Access

    EMOTE EATURE CCESS Remote Feature Access allows you to place your phone in Do-Not-Disturb mode or forward calls, either from another phone or through a special dial-up line. For your convenience, a pocket-sized guide is attached to the card stapled in the middle of this guide.

  • Page 33

    To turn off Do-Not-Disturb: — Enter and hang up. To turn on Call Forward: — Enter one of the following Call Forward feature codes. All Calls......355 If No Answer ....356 If Busy ......357 If No Answer or Busy..358 —...

  • Page 34: Programming Your Feature Keys

    ROGRAMMING EATURE Depending on how your system is programmed, some of your feature keys may be designated as “user-programmable.” If so, you can program them with any of the fea- ture codes listed on the back of this user guide or with extension numbers. To program a user-programmable feature key: —...

  • Page 35: Setting User Preferences

    ETTING REFERENCES Change Volume Levels The AXXESS system has eight volume settings: handset intercom, handset outside call, speakerphone intercom, speakerphone outside call, background music, ringing, handset intercom dial tone, and speakerphone intercom dial tone. To change a volume level: — Press the high or low end of the Volume key ( ) to increase or decrease the volume.

  • Page 36: Standard And Alternate Keymaps

    Standard And Alternate Keymaps Each keyset is programmed with a standard keymap that determines where each fea- ture key appears on the keyset. Each keyset can also have an alternate keymap. If you have an alternate keymap, you can switch between the keymaps by dialing this feature code.

  • Page 37: Secondary Extension Appearances

    ECONDARY XTENSION PPEARANCES The Secondary Extension Appearances feature allows calls that are ringing or on indi- vidual hold at one “primary” phone to appear on a “secondary extension key” at another keyset. For example, a secretary or assistant can have a secondary extension key for a supervisor's phone, or one keyset can have several secondary extension keys, each associated with a different primary phone.

  • Page 38: Agent Help

    GENT Your telephone system may be programmed to support the Agent Help feature, which allows you to request help from a designated “Agent Help Extension” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can choose to join the call or reject the request.

  • Page 39: Instructions For Hunt Groups

    NSTRUCTIONS ROUPS Your system may be programmed with “hunt groups.” These are groups of phones that share a common extension number in addition to having individual extension numbers. (A phone that is part of a hunt group can be called directly using its individ- ual extension number.) The phone or phones that receive the call when a hunt group extension number is dialed is determined by a list programmed in your telephone sys- tem's software.

  • Page 40

    ACD Hunt Group Login And Logout Agents can log in to and out of the ACD hunt group at any time. While logged in, the agent will receive calls through the ACD hunt group. When the agent is logged out, calls to that ACD hunt group will bypass the agent.

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    To log out of one or more ACD hunt group: — EITHER, Dial to log out of all of your ACD hunt groups at once. The display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confir- mation tone. Hang up if off hook. OR, With or without the handset lifted, dial .

  • Page 42: Voice Mail Features

    9RLFH 0DLO )HDWXUHV The first time you use your Voice Mail mailbox, you need to initialize it, as described page 7. NTERING AILBOX When you enter your mailbox, the system may play one of the following messages: • Mailbox almost full or full: If your mailbox is full, no new messages can be received until you delete waiting or saved messages.

  • Page 43: Listening To Messages

    ISTENING ESSAGES Whenever you enter your mailbox, you are told how many new and saved messages you have. To listen to messages: — Enter your mailbox as described on page — EITHER, Press to listen to your new messages. OR, Press to listen to your saved messages.

  • Page 44: Undeleting Voice Mail Messages

    • Press to play the introductory message “envelope” again. • Press to listen to the next message. • Press to save the new message in your mailbox. • Press to delete the message from your mailbox. NDELETING OICE ESSAGES This feature allows you to “undo” the Delete Message operation and restore previ- ously deleted messages.

  • Page 45: Sending Messages

    ENDING ESSAGES — Enter your mailbox as described on page — Press — Dial the desired mailbox number or group list number. — After hearing the subscriber's name, press to accept it. — When you hear the tone, record your message. •...

  • Page 46: Canceling Unheard Messages

    ANCELING NHEARD ESSAGES You can cancel voice messages you have sent to other voice mailboxes, provided the messages have not yet been heard by their recipients and they were not sent to a group list. To cancel unheard messages: — While listening to the voice mail main menu, press —...

  • Page 47: Personal Options

    ERSONAL PTIONS Personal Options allow you to customize your mailbox. Voice Mail has the following personal options: • Personal Greetings • Voice Mail Directory Name • Mailbox Password • Voice Mail Message “Envelope” Contents • Remote Messaging • Fax Destination •...

  • Page 48: Recording Your Voice Mail Directory Name

    — If you pressed 1 or 2, the current greeting is played (if one exists). Then do one of the following: • EITHER, Press to accept the greeting. (Or, press if you wish to replay the greeting, press to add to the greeting, or press to erase and re- record the greeting.) •...

  • Page 49: Voice Mail Message Envelope Contents

    Voice Mail Message Envelope Contents Each voice mail message is preceded by an “envelope” message that can include time and date the message was left, the source of the message, and/or the message length. To change your message envelope: — Enter your mailbox as described on page 38.

  • Page 50: Fax Destination

    — A prompt tells you what the cascade's current status is. Perform one of the fol- lowing steps. • To program a cascade level: Press and enter the number of the level you wish to program (1-9). You then have the following options: —...

  • Page 51: Call Screening Transfer Method

    Call Screening Transfer Method This feature is available only if your mailbox has the option enabled. Depending on the Transfer Method you select, transferred calls from AXXESSORY Talk may be unannounced (as usual), or one of the following may occur: •...

  • Page 52: Using The Voice Mail Directory

    SING OICE IRECTORY The mailbox and extension number directories can be used any time Voice Mail asks you to enter a mailbox number. You use the keypad keys to enter the name. The sys- tem then plays the closest matching directory name that corresponds to the entry. •...

  • Page 53: Default Feature Codes

    'HIDXOW )HDWXUH &RGHV Use the blank spaces below to enter custom feature codes if your telephone system has been reprogrammed with new codes. UTSIDE CCESS ODES ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1-208 9201-9299, 93000-93107 Automatic Route Selection 9200 Emergency Call Outgoing Call...

  • Page 54

    ENERAL EATURE ODES CONTINUED FEATURE NAME FEATURE CODE NEW CODE Do-Not-Disturb On/Off Do-Not-Disturb Override Feature Key Default Group Listen Handsfree On/Off Headset On Headset Off Headset On/Off Hold – Individual Hold – System Hookflash Hunt Group Remove Hunt Group Replace Hunt Group Remove/Replace Message Cancel Message That You Left...

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