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Incoming Call Handling
General
Calls can be programmed to ring individual extensions, a Ring Group, a Hunt Group, Auto-Attendant,
Courtesy Service or a Voice Mail Box / System Voice Mail Box.
Incoming Calls to Individual extensions
When an Incoming call is programmed to ring an individual extension, all forwards, internal or external,
programmed by the extension are acted on.
The call can be forwarded to the extension's personal Mailbox.
If "Do-Not-Disturb" is activated by the extension, the call is presented to extension 20. (extension 20
cannot activate Do Not Disturb).
For calls on CO lines if the extension is busy, the call is queued to the extension and Call Waiting is
activated.
Incoming Calls to a Ring Group
When an Incoming call is presented to a Ring Group, all the free extensions in the Group are called.
The call can then be forwarded to the Group Voice Mail box if one has been programmed for the Group.
All forwards, internal or external, programmed for the group are acted on as follows:
If "Do Not Disturb" is activated by an extension, the phone is not called.
If all the extensions in a Group activate "Do-Not-Disturb" the call is presented to extension 20. Extension
20 cannot activate "Do-Not-Disturb".
If the group is busy, the call is queued to the group and Call Waiting is presented to all the busy extensions
in the Group.
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