Finisher Failure #H2-5012. Turn Off Then On, After Checking Finisher; Finisher Failure #H2-5013. Turn Off Then On, After Checking Finisher - Samsung MultiXpress M5370 Series Service Manual

Table of Contents

4. Troubleshooting

► Error Code

► Error message

Finisher Failure #H2-5012. Turn off then on, after checking finisher

Finisher Failure #H2-5101. Turn off then on, after checking finisher

Stapler head clinching motor is not working properly.

► Troubleshooting method

1) Is the Head of Stapler(JC81-03475B) opened?

a) Replace stapler cartridge(JC81-03481A).

b) Check if the connectors(SJ10 8310) of stapler head are disconnected.

c) Check if the connector(SJ10 8310) P7 on the finisher main board(JC81–07242A) is disconnected.

d) Check if there is continuity in the harness, and if not replace the harness (SJ10-8310), replace as is necessary.

e) Replace the stapler unit(SJ10 3140).

f) Replace the Finisher main board(JC81–07242A).

2) Replace the stapler unit(SJ10 3140).