Imaging Unit Is Not Installed. Install The Unit; Imaging Unit Failure: #C3-1414. Install Imaging Unit Again; Imaging Unit Is Not Compatible. Check Users Guide; Imaging Unit Failure: #C3-1710. Call For Service - Samsung MultiXpress M5370 Series Service Manual

4. Troubleshooting
► Error Code
C3–1410
C3–1414
C3–1512
► Error message

Imaging unit is not installed. Install the unit.

Imaging Unit Failure: #C3-1414. Install imaging unit again.

Imaging unit is not compatible. Check users guide.

► Symptom
Imaging unit is not installed properly. / The machine can't read the charger resistance value from the imaging unit. /
Imaging unit is not compatible.
► Troubleshooting method
1) Open the front cover and side cover.
2) Remove the toner cartridge.
3) Remove and reinstall the imaging unit.
4) Install the toner cartridge.
5) Close the side cover and front cover.
6) If the problem persists, replace the imaging unit with new one.
► Error Code
C3–1710
C3–1711
C3–1712
► Error message

Imaging unit Failure: #C3-1710. Call for service.

Imaging unit Failure: #C3-1711. Call for service.

Imaging unit Failure: #C3-1712. Call for service.

► Symptom
The data of CRUM is not detected.
► Troubleshooting method
1) Open the front cover and side cover.
2) Remove the imaging unit check that its modular jack is contaminated or deformed.
3) If it is defective, replace it with new one.
4) Close the side cover and front cover.
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