Samsung MultiXpress M5370 Series Service Manual page 253

Error Code Error Message
A3-3412 Sensor Failure: #A3-3412. Turn off then on. Call for service if the problem
persists
A4-1110 Lamp Failure: #A4-1110. Open the door, then close it. Call for service if
the problem persists
C1-1110 Prepare new toner cartridge
C1-111A Shake toner cartridge and then install. Replace toner cartridge if the problem
persists
C1-1140 End of life, Replace with new toner cartridge
C1-1160 Replace with new toner cartridge(C1-1160)
C1-1170 End of life, Replace with new toner cartridge(C1-1170)
C1-1313 Shake toner cartridge and then install. Call for service if the problem persists
C1-1314 Did not supply enough toner. Remove seal tape of toner cartridge or shake it.
Call for service if the problem persists
C1-1410 Install toner cartridge
C1-1512 Toner cartridge is not compatible. Check users guide
C1-1710 Toner Cartridge Failure: #C1-1710. Call for service
C1-1711 Toner Cartridge Failure: #C1-1711. Call for service
C1-1712 Toner Cartridge Failure: #C1-1712. Call for service
C3-1110 Prepare new imaging unit
C3-1140 End of life, Replace with new imaging unit
C3-1150 Replace with new imaging unit(C3-1150)
C3-1170 End of life, Replace with new imaging unit(C3-1170)
C3-1210 Imaging Unit Failure:#C3-1210. Please turn off then on
C3-1314 Imaging Unit Failure: #C3-1314. Install imaging unit again
C3-1315 Imaging Unit Failure: #C3-1315. Install imaging unit again
C3-1316 Imaging Unit Failure: #C3-1316. Install imaging unit again
C3-1410 Imaging unit is not installed. Install the unit
C3-1414 Imaging Unit Failure: #C3-1414. Install imaging unit again
C3-1512 Imaging unit is not compatible. Check users guide
C3-1710 Imaging unit Failure: #C3-1710. Call for service
C3-1711 Imaging Unit Failure: #C3-1711. Call for service
C3-1712 Imaging Unit Failure: #C3-1712. Call for service
C6-1120 Replace with new fuser unit
C9-1112 Replace with new tray 1 pickup roller
C9-1122 Replace with new tray 2 pickup roller
C9-1132 Replace with new Tray3 pickup roller
C9-1142 Replace with new Tray4 pickup roller
C9-1162 Replace with new MP pickup roller
C9-2120 Replace with new Transfer roller
C9-2220 TR Failure: #C9-2220. Install transfer roller again
H1-1211 Paper jam in Tray 2
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4. Troubleshooting
Troubleshooting Page
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