Samsung MultiXpress M5370 Series Service Manual
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Samsung MultiXpress M5370 Series Service Manual

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SERVICE
Mono Laser MFP
Refer to the service manual in the GSPN (see the rear cover) for more information.
Mono Laser MFP
MultiXpress M5370 / M4370
series / M536x series
SL-M5370LX, SL-M4370LX,
SL-M5360RX
(Ver.1.12)
MANUAL
1. Precautions
2. Product Specifications and Description
3. Disassembly and Reassembly
4. Troubleshooting
5. System Diagram
6. Reference Information
Contents

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Summary of Contents for Samsung MultiXpress M5370 Series

  • Page 1 Mono Laser MFP MultiXpress M5370 / M4370 series / M536x series SL-M5370LX, SL-M4370LX, SL-M5360RX (Ver.1.12) SERVICE MANUAL Mono Laser MFP Contents 1. Precautions 2. Product Specifications and Description 3. Disassembly and Reassembly 4. Troubleshooting 5. System Diagram 6. Reference Information Refer to the service manual in the GSPN (see the rear cover) for more information.

  • Page 2: Table Of Contents

    Imaging Unit ......................2 − 36 2.5.3.1. Developer Unit ..................... 2 − 37 2.5.4. Drum drive......................... 2 − 39 2.6. Fuser unit ..........................2 − 40 2.6.1. Fuser unit overview ..................... 2 − 40 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 3 2.12.12. CRUM Joint PBA......................2 − 84 2.12.13. Sub-Cassette PBA ....................... 2 − 85 2.12.14. CRUM PBA ......................2 − 85 2.12.15. Eraser PBA ........................ 2 − 86 2.12.16. Fuser CRUM PBA....................... 2 − 86 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 4 3.3.12. Scanner ........................3 − 31 3.3.13. Exit Unit........................3 − 33 3.3.13.1. Exit Sensor 1 ....................3 − 34 3.3.13.2. Exit Sensor 2 ....................3 − 34 3.3.14. LSU (Laser Scanning Unit) ................... 3 − 35 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 5 3.3.21. Card Reader or NFC Kit Installation ................3 − 64 3.3.22. 1–Bin Finisher ......................3 − 66 3.3.23. Mail Box ........................3 − 71 3.3.24. 2–Bin Finisher ......................3 − 74 Troubleshooting ..........................4 − 1 4.1. Control panel ..........................4 − 1 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 6 Debug Log....................4 − 66 4.5.6.4. Capture Log ....................4 − 66 4.5.6.5. Network Packet Capture ................. 4 − 67 4.5.6.6. System Recovery ..................4 − 68 4.5.6.7. Clear System Cache..................4 − 70 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 7 Tools for Troubleshooting......................6 − 1 6.2. Glossary...........................6 − 3 6.3. The Sample Pattern for the Test ....................6 − 9 6.4. Model Name and Code ......................6 − 10 6.5. Document Revision List......................6 − 11 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 8: Precautions

    High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained service technician. 2) Use only Samsung replacement parts. There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the product as these could cause the product to malfunctions and create an electric shocks or fire hazards.

  • Page 9: Caution For Safety

    Exposed cables could cause an electric shock. Replace the damaged power cable immediately, do not reuse or repair the damaged cable. Some chemicals can attack the coating on the power cable, weakening the cover or exposing cables causing fire and shock risks. Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 10 Take care not to cut or damage the power cable or plugs when moving the machine. 9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions.

  • Page 11: Handling Precautions

    1.2.4. Assembly and Disassembly precautions 1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the product or replacing any parts.

  • Page 12: Disregarding This Warning May Cause Bodily Injury

    5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 13: Esd Precautions

    9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electricity sufficient to damage an ESD. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 14: Caution For Data Loss

    1. Precautions 1.4. Caution for Data Loss To prevent loss of customers data the SVC engineer provides end-user with relevant information in advance. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 15: Product Specifications And Description

    M5370/M4370 series : DSDF (Dual Scan Document Feeder) • • M5360 series : RADF (Reverse Automatic Document Feeder) • • M5370/M4370 series : 10.1 inch C-Type TSP • M5360 series : 7 inch IR Type TSP 320 GB HDD • Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 16: Specifications

    M5370/M4370 series : Less than 1.5 W • Consumption Sleep M5360 series : Less than 2.0 W • Power Off Less than 0.5 W • M5370/M5360 series : Less than 3.9 kWh M4370 series : Less than 3.4 kWh • Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 17 M4370 series : 250,000 Images • Operating 10 to 32 °C (50 to 90 °F) Temperature Storage -20 to 40 °C (-4 to 104 °F) Operating 20 to 80% RH Humidity Storage 10 to 90% RH Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 18: Print Specification

    / IPSec / DNS / WINS / SLP / Bonjour / SSDP /DDNS / DHCP/BOOTP / IPv6 / NetBIOS over TCP/IP Duplex Print Built-in Direct Print Proof Print / ECO Print / Auto Continue / Skip Blank Pages / Air Print / Google Print Features Cloud Print Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 19: Scan Specification

    SMTP / MIME(Base 64) / SMB / FTP / WebDAV Max. 216 x 356 mm (8.5" x 14") Scan Size Platen Max. 216 x 356 mm (8.5" x 14") Scan Original Types Text , Text/Photo , Photo Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 20: Copy Specification

    Form Copy / Watermark Copy / Page Numbering / Time & Date Stamp / ID Stamp / Job Program / Background Density (Auto / Erase 7 Levels / Enhance 3 Levels) / Erase Backside Image (10 Levels) / Sharpness (11 Levels) / Negative Image (On/Off) / Job Build / Mirror Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 21: Fax Specification

    External Phone Interface Fax Forward to E-Mail Fax to PC Broadcasting 500 Locations Delayed Fax Color Fax Tx/Rx Journal Confirmation 1 Type (without Image TCR) Report & List Print Auto Dial List System Data List Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 22: Paper Handling Specification

    Plain Paper / Thin Paper / Bond / Punched / Pre-Printed / Recycled / Envelope / Media type Label / Cotton / CardStock / Letterhead / Thick / Colored / Archive Media weight 60 - 163 g/m² (16 - 43 lb) Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 23 Punched: 60 - 90 g/m² (16 - 24 lb) • Pre-Printed: 75 - 85 g/m² (20 - 23 lb) Recycled: 60 - 85 g/m² (16 - 23 lb) • Letterhead: 90 g/m² cotton paper (24 lb) • Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 24: Software And Solution Specification

    (Network) IP Address Yes (IPv4 Filtering / IPv6 Filtering / MAC Filtering) Filtering Security HDD Overwrite Yes (MIO only) * Manual Image Ovewrite (Standard) HDD Overwrite (Max. Overwrites) Secure Print Encrypted Secure Print 2-10 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 25 2. Product Specifications and Description Item Specification Encrypted PDF Mode (Encrypted Scanning) IP Sec Smart Card Authentication Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-11...

  • Page 26: Supplies

    @ A4/Letter LEF , 4 pages/job , Simplex Imaging Unit Approx. 100,000 pages Mode , ISO chart NOTE • Depending on the print pattern and job mode used, the consumable’s lifespan may differ. 2-12 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 27: Maintenance Parts

    RADF Pick-Up roller Assy JC97-03099A 120,000 pages For M536x series RADF Friction Pad JC97-03097A 50,000 pages For M536x series NOTE Depending on the print patterns and job mode used, the lifespan may differ. Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-13...
  • Page 28 Cabinet Stand (Short) SL-DSK002S Fax kit SL-FAX1001 1–bin Finisher SL-FIN001M (Stacker & Stapler) 2–bin Finisher (Stacker & Stapler) NOTE SL-FIN002M Production of 2-bin Finisher is discontinued.('16.Dec) / Please check inventory availability of your region. 2-14 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 29 Paper Empty & Low Level Detect: Yes Sensing • Paper Type Detect: N/A • Paper Size Detect: Yes Dimension 554 x 454 x 138 mm (21.8" x 17.9" x 5.4") Weight 11.84 kg (26.1 lb) Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-15...
  • Page 30 1-bin Finisher 500 Sheets @ 75 g/m² (20 lb) Tray Stapling Max. Number 50 Sheets @ 75 g/m² (20 lb) of Sheets Stapling Positions 1 Position Stapling Tray Offline Stapling Offset at Non Staple 2-16 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 31 360 x 110 x 368 mm (14.2" x 4.3" x 14.5") Weight 4.44 kg (9.79 lb) Model Name CLX-WKT000 Working Table Dimension 55 x 205 x 145 mm (2.2” x 8.1” x 5.7”) Weight 0.17 kg (0.37 lb) Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-17...
  • Page 32 Auto Redial, Caller ID, Fax Forward to Fax/Email/SMB/Box, Job Build Model Name SL-NWE001X Connectivity IEEE 802.11 b/g/n + NFC Active Type Wireless LAN Host Interface High-Speed USB 2.0 Security Parallel (IEEE 1284) Interface 2-18 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 33: System Configuration

    Multi-purpose tray paper width guide Second Cassette Feeder tray handle Multi-purpose tray support High Capacity Feeder handle High Capacity Feeder door Second Cassette Feeser door High Capacity Feeder Standard tray (Tray 1) Front door Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-19...
  • Page 34 2. Product Specifications and Description NOTE • Document Feeder : DSDF(M5370/M4370), RADF(M5360) • Control Panel(UI) : 10.1 inch C-Type TSP(M5370/M4370), 7 inch IR Type TSP(M5360) 2-20 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 35 Toner cartridges Front cover door Imaging unit 3) Rear View Dual scan document feeder cable Network port USB port Finisher Port USB port Power switch USB printer port Power receptacle FDI (Foreign Device Interface) Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-21...
  • Page 36 Standard 2 Bin Finisher view(optional) Standard 2Bin Finisher front door Finishing tray Top tray Standard 2Bin Finisher front door handle Staple System Layout NOTE This illustration may differ from your machine depending on your model. 2-22 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 37 Pick up roller / Reverse roller / Forward roller Transfer roller unit Duplex guide MP tray Face down output tray Fuser unit Laser scanning unit Platen unit Toner cartridge Document output tray Imaging unit Document input tray Tray 1 Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-23...
  • Page 38 2. Product Specifications and Description Paper Path NOTE For RADF paper path of the M5360RX, refer to 2.11. RADF section. 2-24 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 39: Feeding System

    The feeding system picks up a paper from the cassette or MP tray and transports it to the machine inside. It Mainly consists of the cassette, pick up unit, registration unit, transfer roller unit, Exit unit. Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-25...
  • Page 40 2. Product Specifications and Description [ Feeding System Component ] 2-26 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 41 Tray1 Lift Motor Knock up plate control CN19@ Main board, 2Pin Tray2 Lift Motor Knock up plate control CN5@ SCF board, 7Pin~8Pin Tray3 Lift Motor Knock up plate control CN5@ HCF board, 7Pin~8Pin Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-27...
  • Page 42 Tray 3 pick up / retard / forward rollers (Option) 1st Exit roller MP Tray pick up / retard / forward rollers 2nd Exit roller Registration roller Duplex roller Tray 2 feed roller (Option) Duplex Gate Tray 3 feed roller (Option) 2-28 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 43 This roller transports the paper sent from the forward/reverse roller to the registration roller. • Registration roller This roller aligns the leading edge of the paper and transports the paper to the transfer roller Assy. Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-29...

  • Page 44: Cassette

    Plain paper : A5, A4, Executive, Statement, B5, Letter, Oficio, Folio, Legal Special Paper : Transparency, Label, Envelope 4) Weight : plain paper 60 ~ 163 g/m² 5) Plate knock up lift type : Lift Motor + Up Limit Sensor 2-30 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 45: Pick-Up Unit

    Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-31...

  • Page 46: Registration Unit

    Duplex Top Margin : 12.7 ± 2.0 mm ( Tray3, 4, HCF : 12.7 ± 2.5 mm ) • Duplex Side Margin : 12.7 ± 2.5 mm ( Tray3, 4, HCF : 12.7 ± 3.0 mm ) 2-32 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 47: Mpf(Multi-Purpose Feeder) Unit

    MP tray. This machine uses an friction pad system for feeding paper. The friction between the reverse roller[E] and friction pad [D] separates a top sheet of paper from the stack. Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-33...

  • Page 48: Image Creation

    5) Cleaning for OPC drum : The cleaning blade remove remaining toner on the OPC drum surface after image transfer to the paper. 6) Quenching for OPC drum : Quenching is done by illuminating the whole area of the OPC drum with the laser at the end of every job. 2-34 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 49: Toner Cartridge

    The illustration below shows the toner movement. The toner moves from Agitator-C to Agitator-B, from Agitator-B to Agitator-A sequentially. Toner arrived to Agitator-A moves the developer unit of the imaging unit by the mixing auger. Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-35...

  • Page 50: Imaging Unit

    The imaging unit has the CRUM that stores the information for corresponding the drum unit and developer unit. The OPC drum diameter is 30 mm (circumference: about 94.2 mm). The developing gap between a OPC drum and the magnetic roller can not be adjusted. 2-36 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 51: Developer Unit

    The developer unit contains 330g of developer(Carrier+Toner) that is supplied to the magnetic roller[A] by the mixing augers[B] and the supply mixer[C]. The developer unit has a TC(Toner Concentration) sensor[D]that is used for controlling the operating range of toner density. Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-37...
  • Page 52 The mixing auger[A] and supply mixer[B] make toner is mixed evenly. And they circulate the developer forward and backward to charge the toner negatively. This occurs at the following times : • During warming-up • During toner supply job • During printing job (development job) 2-38 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 53: Drum Drive

    The OPC drum and magnetic roller are driven by 2 BLDC motors. The OPC drum is supplied with power from the coupling OPC. The magnetic roller is supplied with power from the coupling mixer. Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-39...

  • Page 54: Fuser Unit

    NC sensor malfunction. These thermostats are used to prevent abnormal operation. When the thermostat is triggered, it must be replaced (as well as the other damaged parts in the fuser unit). 2-40 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 55: Fuser Unit Drive

    2. Product Specifications and Description 2.6.2. Fuser unit drive The fuser motor[A] drives the heat roller[C] through the gear train. The pressure roller[B] pressurized by the heat roller[C] is rotated by driving it. Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-41...

  • Page 56: Fuser Unit Temperature Control

    If one of the thermostat temperatures becomes higher than 195°C, it opens and cuts power to the fusing lamp. If the other thermostat temperature becomes higher than 195°C, it also opens and cuts power to the fusing lamp. 2-42 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 57: Laser Scanning Unit (Lsu)

    F-Theta Lens on optical path. Also, LSU has the cover glass device to protect the LSU from the contamination. For interface with set, LSU has the LD PBA inside. [ M5370 ] Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-43...
  • Page 58 2. Product Specifications and Description [ M4370 ] 2-44 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 59: Laser Scanning Optical Path

    Driving IC for Quad LD • • P/Motor speed 33,598.8 rpm 20,532.9 rpm Process Speed 284.47 mm/sec 347.69 mm/sec H/W interface Harness : 20 Pin (Interface with set) Harness : 32 Pin (Interface with set) Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-45...

  • Page 60: Laser Synchronizing Detectors

    • Main Scan Start Detection A beam is detected by the PD PBA at the scanning start point and creates the horizontal sync signal (Hsync). The picture above shows the data scanning direction. 2-46 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 61 • Main Scan Start Detection A beam is detected by the photo sensor at the scanning start point and creates the horizontal sync signal (Hsync). The picture above shows the data scanning direction. Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-47...

  • Page 62: Drive System

    (Reverse driving @ duplex job) Fuser STEP Fuser driving Exit STEP Exit driving (Reverse driving @ duplex job) BLDC OPC driving Regi driving Pickup driving MP driving Duplex driving DEVE BLDC DEVEAgitaitor driving Toner Toner Supply driving 2-48 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 63: Main Drive Unit

    2. Product Specifications and Description 2.8.2. Main Drive Unit Front View Rear View Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-49...

  • Page 64: Main Drive (Opc_Regi._Pick-Up_Mp_Duplex)

    1 → 3 → 4 → 5 → 6 Clutch/Gear (Regi. Input) → 7 → 8 Clutch/Gear (Pick-up Input) • 1 → 3 → 4 → 5 → 6 Clutch/Gear (Regi. Input) → 9 → 10 Gear(MP Input) → 11 Gear/Clutch (Duplex Input) 2-50 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 65: Main Drive (Deve_Agitaitor_Toner Supply)

    Toner Supply : Driving by DC motor • < BLDC > 1 → 2 → 3 (Agitaitor driving) → 4 → 5 (Mag. roller driving) • < DC > • 1 → 2 → 3 (Toner supply driving) Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-51...

  • Page 66: Fuser_Exit Drive

    Fuser / Exit1 : Driving by STEP motor Power Train Exit : Driving by STEP motor • <STEP1> 1 → 2 (Fuser driving) → 3 (Exit1 driving) • <STEP2> • 1 → 2 (Exit driving) 2-52 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 67: Scanner System

    The analog signal is generated to the digital signal and then the image process starts. Finally, the digital signal is processed by the algorithm and moves to the data writing section. This machine uses the reduction-type CCD for color processing. Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-53...

  • Page 68: Scanning System Components

    The drive unit consists of the step motor, pulley, and belt. The CCDM movement by driving the belt scans the document on the glass. 3) Auto Paper Sensor The APS sensor detects the original size. 2-54 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 69: Dual Scan Document Feeder(Dsdf) (M5370Lx_M4370Lx)

    Feeds an original before simplex scanning. White-Bar Supports a stable scanning. Duplex Scan roller Feeds an original before duplex scanning. Duplex CCDM Scans a back page of original. Feed-Out roller Transfers a scanned original to the exit tray. Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-55...

  • Page 70: Electrical Parts Location

    2. Product Specifications and Description 2.10.2. Electrical parts location Ref. Description Part Code Controller board ADF-PBA JC92-02509A STEP-MOTOR(PICK-UP) JC31-00163A ADF-PBA STEP-MOTOR(FEED) JC31-00163A ADF-PBA PHOTO-INTERRUPTER(COVER-OPEN) 0604-001415 ADF-PBA CLUTCH-ELECTRIC JC47-00033A ADF-PBA PHOTO-INTERRUPTER(PAPER-WIDTH) 0604-001415 ADF-PBA 2-56 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 71 Controller board PHOTO-INTERRUPTER(PICK-UP) 0604-001415 ADF-PBA PHOTO-INTERRUPTER(PAPER-DETECT) 0604-001415 ADF-PBA PHOTO-INTERRUPTER(PAPER-FEED) 0604-001415 ADF-PBA PHOTO-INTERRUPTER(REGI) 0604-001415 ADF-PBA PHOTO-INTERRUPTER(SIMPLEX SCAN) 0604-001381 ADF-PBA PHOTO-INTERRUPTER(DUPLEX SCAN) 0604-001381 ADF-PBA PHOTO-INTERRUPTER(FEED-OUT) 0604-001415 ADF-PBA PHOTO-INTERRUPTER(PAPER-LENGTH) 0604-001415 ADF-PBA DUAL-CCDM PBA JC92-02537A SET-Main Board Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-57...

  • Page 72: Dsdf Drive System

    1) Checks a paper detection. 2) Checks the original width size. 3) Holds the original not to be moved in paper path before pick up driving. 4) Starts pick up driving. 5) Separates an original. 2-58 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 73 2) When original passes the simplex scan actuator, simplex scan starts. White-Bar functions to prevent the wrinkle. 3) When original passes the duplex scan actuator, duplex scan starts. 4) Original is transferred to exit tray. Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-59...

  • Page 74: Reverse Automatic Document Feeder(Radf) (M5360Rx)

    Supports an original for stable scanning. Feed roller Transfers an original to the reverse or exit roller. Reverse roller Feeds an original before duplex scanning. Exit roller Sends an original to the exit tray. 2-60 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 75: Electrical Parts Location

    2. Product Specifications and Description 2.11.2. Electrical parts location Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-61...
  • Page 76 PBA-ADF CLUTCH-REGI PBA-ADF PHOTO-INTERRUPTER (Gate) PBA-ADF CLUTCH-PICK UP PBA-ADF PHOTO-INTERRUPTER (Detect) PBA-ADF PHOTO-INTERRUPTER (Width) PBA-ADF PHOTO-INTERRUPTER (Length) PBA-ADF PHOTO-INTERRUPTER (Regi_Simplex) PBA-ADF PHOTO-INTERRUPTER (Feed) PBA-ADF PHOTO-INTERRUPTER (Scan) PBA-ADF PHOTO-INTERRUPTER (Regi_Duplex) PBA-ADF PHOTO-INTERRUPTER (Reverse) PBA-ADF 2-62 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 77: Radf Drive System

    The pick up drive section transfers an original using pick up motor and clutch. • The clutch controls the paper registration and gate change. • The duplex motor is used for duplex reverse. Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-63...
  • Page 78 2) Checks the original width size. 3) The stopper holds the original not to be moved in paper path before pick up driving. 4) Starts pick up driving. 5) The separation pad separates an original. 2-64 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 79 RADF Original Regi. Drive consists of Feed Motor, Electric Clutch, Regi roller, Regi-Idle roller, Resi sensor. • Operation Procedure 1) Original is detected by Regi-Actuator. 2) Original aligns for registration. 3) Original passes the regi. roller by clutch on/off. Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-65...
  • Page 80 6) White-Bar functions to prevent the wrinkle and background problem. 7) The original transfers to the path of the cover-platen bottom. And then, the original is transferred to the exit tray by exit roller. 2-66 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 81: Hardware Configuration

    I2C to check their life. The main board adopted the dual core CPU 1GHz, DDR3 2GB memory, Flash NAND 128MB, 320GB SATA HDD to control the engine driving, video signal processing, interface, etc. successfully. Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-67...
  • Page 82 2. Product Specifications and Description A MICOM of the main board controls the fuser lamp on/off and system power according to an optimized energy-saving algorithm for optimal efficiency. 2-68 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 83 2. Product Specifications and Description Circuit Board Locations The following diagrams show the locations of the printer circuit boards: Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-69...

  • Page 84: Main Board

    The main processor controls video, engine, UI display and communicates with various devices. The HDD is connected to the main board by SATA2 and to the other device (DSDF, SCF, finisher, and fax modem) by UART. 1) Main Board Diagram 2-70 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 85 USB Host Jack SMPS Toner / OPC Motor USB Device Jack Duplex / CTD HVPS / FDB Engine Debug Speaker LSU (55PPM) Video Debug Paper JTAG Tray Set Giga RJ45 Regi Sensor • Information Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-71...
  • Page 86 Can’t see debug DEBUG I/F message with Hyper USB HOST (OPE) I/F UI malfunction terminal OPE I/F UI malfunction Network Jack I/F No N/W connectivity Can’t use USB thumb USB HOST JACK I/F drive 2-72 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 87: Msok

    Part Code : JC92-02948A Part Name : PBA-MAIN 2.12.2. MSOK MSOK PBA consists of a EEPROM(256K-bit) that is stored for all system operation information like a system parameter, device status, tech information, and service information. Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-73...

  • Page 88: Fax Joint Pba

    The fax(modem) card is used to transfer and receive the fax data through a telephone line. This PBA is controlled by the main board and has two connectors, connectors, one for the telephone line connection and the other for an external phone connection. 2-74 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 89: Fdi (Optional)

    The FDI(Foreign Device Interface) module as a option is used to track machine usage such as the number of print or copy pages for some special users. This module interfaces to the main board. • Information Part Code : JC92-01616A PBA name : PBA-SUB FDI • Connection Connector to Main board Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-75...

  • Page 90: Ope Hub Pba And Ope Joint Board

    OPE Hub Board It is used to interface with Main PBA, USB Memory stick, NFC, Wireless module. It interfaces through USB communication. Information ▪ Part Code : JC92-02950A ▪ Part Name : PBA-OPE HUB Connection 2-76 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 91 • OPE Joint Board It is used to interface with Main PBA, UI. Information ▪ Part Code : JC92-02960A ▪ Part Name : PBA-OPE JOINT Connection MAIN I/F MAIN PBA I/F UI I/F Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-77...

  • Page 92: Smps Board

    • Information 110V 220V Part Code JC44-00093C JC44-00100C Part Name SMPS Type 5 V1 SMPS Type 5 V2 • Connection Input_AC Output_24V1/2/3/4 (to DC Power PBA) 24V Enable Output_5V1/2 (to DC Power PBA) 2-78 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 93 PIN ASSIGN Power +24V1 24V Ground Power +24V2 24V Ground Power +24V3 24V Ground Power +24V4 24V Ground Signal Connector (CN4) Description PIN NAME PIN ASSIGN Signal Ground On/Off signal 24V_ON/OFF Signal Ground Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-79...

  • Page 94: Fuser Drive Board (Fdb)

    Main Board. It also supplies 110V/220V power to the SMPS board. • Information 110V 220V Part Code JC44-00159B JC44-00160B Part Name M5370-FDB-V1 M5370-FDB-V2 • Connection AC inlet SMPS(TYPE5) Control signal(FDB I/F) Fuser AC 2-80 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 95: Hvps Board

    • Information Part Code : JC44–00234A Part Name : HVPS • Connection Description PIN NAME PIN ASSIGN Input Voltage Input Voltage PWM signal PWM DTS PWM signal PWM MHV Output voltage MHV Read Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-81...
  • Page 96 PWM signal PWM FUSER Description PIN NAME PIN ASSIGN Output Voltage FUSER Output Voltage ZENER Description PIN NAME PIN ASSIGN Output Voltage Output Voltage Output Voltage Description PIN NAME PIN ASSIGN Output Voltage 2-82 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 97: Finisher Pba

    Finisher PBA controls the finisher operation. it consists of a controller(STM32F101VCT6), Two motor drive IC. It interfaces with man board through UART. • Information Part Code : JC81-07242A (2–Bin finisher) / JC81-07242C (1–Bin finisher) PBA Name : PBA-FINISHER Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-83...

  • Page 98: Scf_Hcf Board

    IF_Upper 2.12.12. CRUM Joint PBA The CRUM Joint PBA is the interface board between the main board and toner cartridge. Information • Part Code : JC92-01963A • Part Name : PBA-TCRUM IF • 2-84 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 99: Sub-Cassette Pba

    Part Name : PBA SUB-CASSETTE 2.12.14. CRUM PBA CRUM PBA includes CRU memory for imaging unit, toner cartridge life cycle counting. • Information Part Code : JC92-02456A • Part Name : PBA-CRUM • Copyright© 1995-2016 SAMSUNG. All rights reserved. 2-85...

  • Page 100: Eraser Pba

    2.12.16. Fuser CRUM PBA This board has the fuse. The main board detects that the fuser unit is new or not depending on fuse status. • Information Part Code : JC92-02008A Part Name : PBA-FUSER CRUM 2-86 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 101: Disassembly And Reassembly

    3.1.1. Precautions when assembling and disassembling • Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.

  • Page 102: Releasing Plastic Latches

    Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 103: Maintenance

    3.2.1.1. Cleaning the DSDF white bar (M5370LX_M4370LX) 1. Open the DSDF unit. 3. Open the guide-exit. Clean the duplex white bar by using a soft cloth. 2. Clean the simplex white bar by using a soft cloth. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 104: Cleaning The Radf White Bar And Platen Glass (M5360Rx)

    3.2.1.2. Cleaning the RADF white bar and Platen glass (M5360RX) 1. Open the RADF unit. 3. Clean the scan glass by using a soft cloth. 2. Clean the RADF white bar by using a soft cloth. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 105: Replacing The Maintenance Part

    When removing these screws, use a short screwdriver. 4. Remove the fuser unit. CAUTION The fuser area is hot. Take care when removing paper from the machine. 5. Install new fuser unit. 6. Turn the machine on. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 106: Transfer Roller

    3. Release the transfer roller Assy while pushing the both side holder to the direction of arrow. 2. Open the side cover. 4. Install the new transfer roller Assy. 5. Close the side cover. 6. Turn the machine on. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 107: Pick-Up_Reverse_Forward Roller

    1. Remove the cassette. 2. Lift small tap, remove the pick up / reverse/ forward roller. NOTE When replacing these rollers, it is recommended that you replace all three rollers at the same time. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 108: Mp Pad And Mp Unit

    3.2.2.4. MP pad and MP Unit 1. Open the side cover. 4. Remove the MP clutch. 5. Remove 2 screws. 2. Remove the rear cover after removing 6 screws. 3. Unplug the side unit connector from the main board. Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 109 6. Release both stoppers. 9. Remove the MP pad. 10. Remove the regi sensor cover after removing 2 screws. 7. Lift up and release the side unit. 11. Remove 6 screws. 8. Remove 1 screw. Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 110 2) Harness color : Black / Gray • Pick-up Clutch 1) Clutch gear color : Black 2) Harness color : Gray / Gray 16. Remove the main drive unit after removing 7 screws. 3-10 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 111 3. Disassembly and Reassembly 17. Remove 1 screw. Remove the E-ring and bush. 18. Remove the MP unit after releasing 2 hooks. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-11...

  • Page 112: Dsdf Pick Up Roller Assy (M5370Lx_M4370Lx)

    3.2.2.5. DSDF pick up roller Assy (M5370LX_M4370LX) 1. Open the DSDF cover-open. 3. Release the DADF pick-up roller Assy by pulling the shaft to the direction of arrow. 2. Pull up and release the holder pick-up. 3-12 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 113: Dsdf Reverse Roller Assy (M5370Lx_M4370Lx)

    3.2.2.6. DSDF Reverse roller Assy (M5370LX_M4370LX) 1. Remove the DSDF pick up roller Assy. (Refer to 3. Release the DSDF reverse roller Assy. 3.2.2.5) 2. Release the reverse roller cover[A] by pushing both hooks. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-13...

  • Page 114: Scf Pick-Up_Reverse_Forward Roller

    3. Disassembly and Reassembly 3.2.2.7. SCF Pick-Up_Reverse_Forward roller 1. Remove the SCF cassette. 2. Lift small tap, remove the pick up / reverse/ forward roller. 3-14 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 115: Hcf Pick-Up_Reverse_Forward Roller

    3. Release the HCF cassette while pushing the lever of the right rail. 2. Move the lever down to the left of the HCF cassette. 4. Lift small tap, remove the pick up / reverse/ forward roller. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-15...

  • Page 116: Radf Pick Up Roller Assy (M5360Rx)

    3.2.2.9. RADF pick up roller Assy (M5360RX) 1. Open the RADF cover-open. 3. Release the spring with tweezer. 2. Pull the lever in the direction of arrow. 4. Remove the RADF pick up roller Assy. 3-16 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 117: Radf Friction Pad Assy (M5360Rx)

    1. Open the RADF cover-open. 3. Push the both side of the RADF friction pad Assy to the direction of arrow and release it. 2. Pull up the rear of the RADF friction pad Assy. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-17...

  • Page 118: Replacing The Main Svc Part

    1. Remove 2 screw cap stickers. Then remove 2 screws. 2. Open the front cover. Then remove the left cover and exit tray. 3.3.2. Rear Cover 1. Remove the rear cover after removing 6 screws. 3-18 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 119: Front Cover

    1. Remove the toner cartridge, imaging unit, and cassette. 4. Remove 3 screws. 2. Open the side cover. 5. Remove the front cover after removing 3 screws. 3. Remove the front cover after removing 2 screws. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-19...

  • Page 120: Fuser Drive Board (Fdb)

    1. Remove the left and front cover. (Refer to 3.3.1, 3.3.3.) 4. Release the FDB after removing 4 screws. 2. Unplug all harness from the FDB. 3. Release the FDB with shield after removing 1 screw. 3-20 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 121: Hvps Board

    2. Unplug all harness from the HVPS board. Remove 1 screw. And pull the power unit. 5. Remove the HVPS board with its holder after removing 4 screws. 3. Release the power unit from the left rail. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-21...

  • Page 122: Smps Board

    And pull the power unit. 3. Release the power unit from the left rail. 6. Unplug all harness. Remove 4 screws. And release the SMPS board. 4. Unplug the harness from the SMPS board. 3-22 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 123: Main Board

    1. Remove the rear cover after removing 6 screws. 2. Unplug all harness. Remove 6 screws. And release the main board. NOTE When installing the new main board, remove the MSOK from old board and insert it to new one. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-23...

  • Page 124: Hard Disk Drive(Hdd)

    1. Remove the rear cover after removing 6 screws. 3. Remove 4 screws. Then release the HDD from its holder. 2. Unplug 2 cables. Remove 4 screws. And release the HDD with holder. 3-24 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 125: Main Drive Unit

    1) Clutch gear color : Black 4. Remove the fixer for MP and Pick up clutch. 2) Harness color : Gray / Gray 6. Remove the main drive unit after removing 7 screws. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-25...

  • Page 126: Fuser_Exit Drive Unit

    1. Remove the rear cover after removing 6 screws. 3. Unplug 3 motor connector. Remove 4 screws. And release the fuser/exit drive unit. 2. Pull the fuser fan to the direction of arrow. 3-26 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 127: Side Unit

    1. Open the side cover. 4. Remove the MP clutch. 5. Remove 2 screws. 2. Remove the rear cover after removing 6 screws. 3. Unplug the side unit connector from the main board. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-27...
  • Page 128 3. Disassembly and Reassembly 6. Release both stoppers. 7. Lift up and release the side unit. 3-28 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 129: Duplex Fan

    2. Remove 4 screws. Then release the exit guide. 3.3.11.2. Duplex Clutch 1. Remove the side unit. (Refer to 3.3.11.) 3. Remove the E-ring. Then release the duplex clutch. 2. Remove the harness cover after removing 4 screws. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-29...

  • Page 130: Ctd Sensor

    1. Open the side cover. 3. Pull up and release the guide-feed from the guide-duplex. 2. Release the hooks of the guide-feed. 4. Unplug the connector. 5. Remove the CTD sensor after removing 2 screws. 3-30 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 131: Scanner

    5. Remove the rear cover after removing 6 screws. 2. Open the side cover. 6. Unplug all cables for scanner. 3. Remove the front-top cover after removing 2 screws. 7. Remove 3 screws. 4. Remove 4 screws. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-31...
  • Page 132 3. Disassembly and Reassembly 8. Pull the scanner unit back and lift it up. 3-32 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 133: Exit Unit

    1. Remove the scanner. (Refer to 3.3.12.) 4. Unplug the exit unit connector from the main board. 2. Remove the exit-top cover after removing 5 screws. 5. Lift up and release the exit unit. 3. Remove 4 screws. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-33...

  • Page 134: Exit Sensor 1

    1. Remove the exit unit. (Refer to 3.3.13.) 2. Release the sensor after unplugging the connector. 3.3.13.2. Exit Sensor 2 1. Remove the exit unit. (Refer to 3.3.13.) 3. Release the sensor after unplugging the connector. 2. Remove 2 screws. 3-34 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 135: Lsu (Laser Scanning Unit)

    3. Disassembly and Reassembly 3.3.14. LSU (Laser Scanning Unit) 1. Remove the exit unit. (Refer to 3.3.13.) 2. Unplug the LSU harness. Remove 5 screws. And release the LSU. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-35...

  • Page 136: Regi_Feed_Ready Sensor

    3. Remove the sensor after unplugging the connector. • [A] : Regi. sensor • [B] : Feed sensor • [C] : Ready sensor 2. Remove the regi sensor cover after removing 2 screws. 3-36 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 137: Ope Unit (M5370Lx_M4370Lx)

    1. Remove 2 screw stickers. Then remove 2 screws. 3. Unplug the cable from the OPE sub board and remove the hinge cover. 4. Release the OPE Assy after removing 2 screws. 2. Release the OPE cover. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-37...

  • Page 138: Ope Unit (M5360Rx)

    1. Remove the 2 screw-caps and 2 screws from the 2. Remove the Cover-Scan Hinge. Cover-Scan Hinge. 3. Remove 2 screws. And then, remove the Cover Hinge-Upper. 4. Unplug the flat cable and ground wire. 3-38 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 139 3. Disassembly and Reassembly 5. Remove 2 screws from the Holder-Damper. Remove 1 screw from the Bush-Hinge. And then, release the OPE Unit. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-39...

  • Page 140: Platen Unit

    3. Disassembly and Reassembly 3.3.18. Platen Unit 3.3.18.1. Scan Upper 1. Remove 2 screw stickers. Then remove 2 screws. 3. Remove 5 screws. 4. Lift up and release the scan upper. 2. Release the OPE cover. 3-40 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 141: Scan Motor

    2. Unplug the motor connector. Remove 3 screws. And release the scan motor. 3.3.18.3. Scan Joint Board 1. Remove the scan upper. (Refer to 3.3.18.1.) 2. Unplug all harness. Remove 3 screws. And release the scan joint board. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-41...

  • Page 142: Cover Open Sensor

    3.3.18.5. APS Sensor 1. Remove the scan upper. (Refer to 3.3.18.1.) 3. Remove 2 screws. Unplug the connector. And release the APS sensor. 2. Release the APS sensor cover. 3-42 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 143: Dsdf (Dual Scan Document Feeder)(M5370Lx_M4370Lx)

    4. Unplug the DSDF cable from the scan joint board. 2. Remove the rear cover after removing 6 screws. 5. Lift up and release the DSDF unit. 3. Unplug the DSDF cable from the main board. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-43...

  • Page 144: Dsdf Hinge

    3. Disassembly and Reassembly 3.3.19.1. DSDF Hinge 1. Remove 8 screws. 2. Remove the 2 hinge units from the DSDF Assy. 3-44 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 145: Dsdf Cover

    3. Disassembly and Reassembly 3.3.19.2. DSDF Cover 1. Remove 5 screws. 3. Release the COVER-SIDE F and COVER-SIDE R. 2. Open the COVER-OPEN and release the left side of the Stacker. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-45...

  • Page 146: Dsdf Board

    1. Unplug all connectors on DSDF board. 2. Remove the DSDF board after removing 4 screws. 3.3.19.4. DSDF Stacker 1. Unplug the connectors on DSDF board. 3. Remove the Stacker. 2. Remove the Legal Harness after removing the Saddle. 3-46 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 147: Dsdf Cover-Open

    3. Disassembly and Reassembly 3.3.19.5. DSDF COVER-OPEN 1. Release the harness from the saddle. 2. Remove the HINGE-R after removing 1 screw. 3. Release the COVER-OPEN while pushing it to the direction of arrow. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-47...

  • Page 148: Dsdf Guide-Pick Up Assy

    3. Disassembly and Reassembly 3.3.19.6. DSDF GUIDE-PICK UP ASSY 1. Remove the GUIDE-PICK UP Assy after removing 4 screws. 3-48 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 149: Dsdf-Exit Up

    3. Disassembly and Reassembly 3.3.19.7. DSDF-EXIT UP 1. Remove the DSDF-EXIT UP after removing 4 screws. 3.3.19.8. HOLDER-HARNESS 1. Remove the HOLDER-HARNESS after removing 2 screws. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-49...

  • Page 150: Dsdf-Ccdm

    3. Disassembly and Reassembly 3.3.19.9. DSDF-CCDM 1. Remove 3 screws and E-Ring. 2. Release the DSDF-CCDM. 3-50 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 151: Dsdf Drive

    5. Remove the E-Ring. Remove the gear and pulley. And release the driving belt. 2. Remove the Pick-Up motor after removing 3 screws. 6. Remove the E-ring and Idle-Gear. Release the driving belt. 3. Remove the Feed motor after removing 3 screws. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-51...

  • Page 152: Radf (Reverse Automatic Document Feeder)(M5360Rx)

    3. Disassembly and Reassembly 3.3.20. RADF (Reverse Automatic Document Feeder)(M5360RX) 1. Remove the RADF connector cover. 3. Lift up and release the RADF unit. 2. Unplug the RADF cable from the scan joint board. 3-52 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 153: Radf Hinge

    3. Disassembly and Reassembly 3.3.20.1. RADF Hinge 1. Remove 8 screws. 2. Remove the 2 hinge units from the RADF Assy. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-53...

  • Page 154: Radf Cover

    3. Disassembly and Reassembly 3.3.20.2. RADF Cover 1. Remove 6 screws. 3. Remove 2 screws. 2. Open the RADF Cover-Open. And then, release both hooks of the stacker. 4. Remove the COVER-SIDE F and COVER-SIDE R. 3-54 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 155: Radf Board

    3. Disassembly and Reassembly 3.3.20.3. RADF board 1. Unplug all harness on the RADF board. 2. Remove 4 screws. And then, release the RADF board. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-55...

  • Page 156: Radf Stacker

    3. Disassembly and Reassembly 3.3.20.4. RADF Stacker 1. Remove the RADF cover. 3. Release the RADF stacker. 2. Unplug the stacker harness on the RADF board. 3-56 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 157: Radf Cover-Open

    1. Release the COVER-OPEN while pushing both sides 3. Remove 1 screw. And then, release the harness from to the direction of arrow. the harness-holder. 2. Unplug the harness on the RADF board. 4. Remove the COVER-OPEN. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-57...

  • Page 158: Radf Sub Core Assy

    4. Remove 5 screws. And then, release the RADF Sub release them from the harness holder. Core Assy. 2. Remove 2 screws. And then, release the harness holder. 3. Remove 1 screw securing the ground wire. 3-58 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 159: Cover Jam Assy

    2. Remove the COVER JAM ASSY after releasing the harness. 3.3.20.8. COVER PLATEN SUB ASSY 1. Pull the handle to release the lock. Lift up the COVER PLATEN SUB ASSY. And release it after removing 3 screws. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-59...

  • Page 160: Holder-Harness

    1. Release all the harness from the HOLDER-HARNESS. 2. Remove 2 screws. Lift up and release the HOLDER-HARNESS while pushing the hook. 3.3.20.10. Duplex Motor Assy 1. Remove 2 screws. And then, release the Duplex Motor Assy. 3-60 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 161: Radf Motor Assy

    3. Disassembly and Reassembly 3.3.20.11. RADF Motor Assy 1. Remove 5 screws. And then, release the RADF Motor Assy. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-61...

  • Page 162: Guide Pick Up Assy

    4. Push the shaft to the direction of arrow. And then remove 1 screw and handle. 2. Remove the bush. 5. Lift up the Guide Pick Up Assy. 3. Remove the E-Ring and bush from the opposite side. 6. Release the harness. 3-62 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 163: Exit Assy

    3. Disassembly and Reassembly 3.3.20.13. Exit Assy 1. Remove the E-Ring and gear. 2. Remove the E-Ring and bush. 4. Lift up and release the Exit Assy. 3. Remove 4 screws. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-63...

  • Page 164: Card Reader Or Nfc Kit Installation

    1. Remove 2 screw-caps and 2 screws securing the 3. Attach the double-sided tape to bottom of Card Reader Cover-Scan Hinge. or NFC Kit. 4. Attach the Card Reader or NFC Kit on the holder. 2. Remove the Cover-Scan Hinge. 3-64 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 165 3. Disassembly and Reassembly 5. Connect the cable between OPE-HUB PBA and Card 6. Reassemble the Cover-Scan Hinge. Then attach the Reader(or NFC Kit). tag label on it. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-65...

  • Page 166: 1-Bin Finisher

    6. Release the front cover [C]. 3. Release the cover scan dummy [A] after removing 1 screw. 7. To remove the rear cover, remove 1 screw. 4. Take out the staple cartridge [B]. And remove 3 screws. 3-66 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 167 11. Release the top cover [E] after removing 2 screws. 9. Release the rear cover. 12. Release the paddle [F]. 10. To remove the top cover, remove 2 screws. 13. To remove the stay stacker, remove 2 screws. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-67...
  • Page 168 15. To remove the finisher main PBA, remove 2 screws. 18. Unplug all connector on board. Remove 3 screws and 3 fixer. And release the PBA. 16. Remove 2 screws. 19. To remove the Finisher connector, remove 2 screws. 3-68 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 169 24. Release the bracket rear cover after removing 2 screws. the stapler unit. 25. To remove the duplex guide [H], remove 3 screws. 22. Remove 2 screw. Unplug the connector. And remove the motor unit. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-69...
  • Page 170 3. Disassembly and Reassembly 26. Lift up and release the duplex guide after removing 3 27. Release the guide exit unit [I] after removing 4 screws screws from the opposite side. and connector. 3-70 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 171: Mail Box

    4. Remove the front cover. Separate the rear cover after removing the harness. 2. Remove the Stackers. (4 ea) 5. Remove the jam cover. 3. Remove 2 screws to separate front/rear cover. 6. Remove the top cover after removing 4 screws. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-71...
  • Page 172 8. To remove the Motor, remove 4 screws and 4 harness. When re-assembling, align the groove of both gear. 10. Separate the bracket and main board after removing 5 screws. 11. Remove the SPUR Gear after removing the screw. 3-72 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 173 (green color) from the front. 16. Push the Assy actuator shield to the direction of arrow. And Separate it from the opposite side. 13. Remove 2 screws (green color) from the rear. 14. Remove the ROLLER:STACKER. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-73...

  • Page 174: 2-Bin Finisher

    3.3.24. 2–Bin Finisher 1. Unplug the connector. 3. Remove the staple cartridge. 2. Keep the 1c lever pull up and remove the finisher unit 4. To remove the cover, remove 2 screws. from the machine. 3-74 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 175 7. Remove 3 screws and take off the cover. 6. If some part such as sensor, switch in below picture is defective, replace it. 8. If some part in below picture is defective, replace it. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-75...
  • Page 176 9. Remove 4 screws from both side. 12. Remove 3 screws. 10. Open the cover and unplug the connector. 13. Remove 3 screws. 11. Remove the finisher board after remove 3 screws. 14. Remove 2 screws. 3-76 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 177 3. Disassembly and Reassembly 15. Remove the duplex guide. 18. Remove 2 screws. 19. Remove 2 screws. 16. Remove the sensor. 20. Remove 2 screws. 17. Remove 3 paddles. Copyright© 1995-2016 SAMSUNG. All rights reserved. 3-77...
  • Page 178 3. Disassembly and Reassembly 21. Open the top cover. If necessary, remove the sensor. 3-78 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 179: Troubleshooting

    If you turn the machine off, press this button for more than two seconds. Press Yes when the confirmation window appears. Status LED Shows the status of your machine Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 180 Shows the power status of your machine. Status LED Shows the status of your machine. CAUTION When you use the display screen, use your finger only. The screen may be damaged with a sharpen pen or anything else. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 181: Display Screen And Useful Buttons

    To pan, touch and hold a selected icon, then move the device to the left or right to reposition it to another page. For example: Move icons on your home screens or application menus to another page. Main Screen Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 182: Home Screen Overview

    This machine initially has four application menus available in main home screen. If you want to using all application menus and widgets, tap icon. Then sweep the screen left or right to access the other menus and widgets. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 183: Customizing Your Home Screen

    5) Drag the shortcut to a desired position on the screen and release it. To move to a different page, drag the shortcut to the edge of the screen until the screen scrolls to the desired page. [ Deleting a shortcut ] 1) Touch and hold a shortcut until it becomes movable. Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 184 • Home Screen : Set the wallpaper for the Home Screen. • Login Screen : Set the wallpaper for the Login Screen. • Home and Login Screen : Set the wallpaper for both screens. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 185: Notification Bar

    In addition to notifications, this panel also provides quick and ready access to separate device functions. These can be quickly activated or deactivated by toggling them on or off. The following functions can either be activated (green) or deactivated (gray): ECO, Wi-Fi, NFC, Log in, Setup and darkness setting. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 186: Understanding The Leds

    The machine is off-line. Blue The machine is on-line and can be used. Blinking The machine is in power save mode. When data is received, or any button is pressed, it switches to on-line automatically. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 187: Updating Firmware

    6) The installation window will list the files on the USB drive. Touch the name of the firmware file to select it. 7) Press the “OK” button after selecting the file. 8) Once the installation is complete, “OK” button will be activated. Press “OK” button. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 188: Updating From The Network

    1) Go to the SyncThruWeb Service (SWS) main home page. Login as Admin in Sync Thru Web Service. NOTE Login using the Administrator ID and Password established during initial machine setup. 2) Click on Maintenance > Application Management > Application > Add. 4-10 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 189 5) After uploading the f/w file on MFP, validation information will appear. Check the [Overwrite] check-box if you want to force the firmware update even if the firmware version to be installed is lower or same with the currently installed firmware in the device. Press [OK] to start the firmware upgrade. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-11...
  • Page 190 4. Troubleshooting 6) The firmware update will start. 7) Once the installation is complete, the machine power-off and power-on automatically. 4-12 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 191: Jam Removal

    Original paper jam in front of scanner 1) Remove any remaining pages from the DSDF. 3) Gently remove the jammed paper from the DSDF. 2) Open the DSDF cover. 4) Close the DSDF cover. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-13...
  • Page 192 2) Open the DSDF cover. 5) Open the DSDF jam cover. 3) Gently remove the jammed paper from the DSDF. If you do not see paper in this area, go to the next step. 4-14 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 193 DSDF. Original paper jam while reversing paper in scanner 1) Remove any remaining pages from the DSDF. 3) Open the DSDF input tray. 2) Open the DSDF cover. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-15...
  • Page 194 2) Open the DSDF cover. Close the duplex jam cover and the DSDF cover. Load the removed pages back into the DSDF. If you do not see paper in this area, go to the next step. 4-16 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 195 7) Close the DSDF jam cover and the DSDF. Load the removed pages back into the DSDF. Original paper jam in exit area of scanner 1) Remove any remaining pages from the DSDF. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-17...
  • Page 196 5) Close the DSDF input tray and the DSDF cover. Load 3) Open the DSDF input tray. the removed originals back into the DSDF. Original paper jam in duplex exit area of scanner 1) Remove any remaining pages from the DSDF. 4-18 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 197 3) Open the DSDF input tray. 5) Pull the jammed paper gently out of the DSDF. 6) Close the DSDF input tray and the DSDF cover. Load the removed originals back into the DSDF. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-19...

  • Page 198: Clearing Paper Jams

    If you do not see paper in this area, go to the next step. 5) Insert tray 1 back into the machine until it locks into place. If you do not see paper in this area, go to the next step. 4-20 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 199 4. Troubleshooting 6) Open the right door. Remove the jammed paper by 7) Close the right door. gently pulling it straight out. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-21...
  • Page 200 3) Insert tray 2 back into the machine until it locks into place. 4) Open the right bottom door. 2) Remove the jammed paper from the machine. 5) Remove the jammed paper by gently pulling it straight out. 4-22 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 201 4. Troubleshooting 6) Close the right bottom door. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-23...
  • Page 202 2) Remove the jammed paper from the machine. 5) Remove the jammed paper by gently pulling it straight out. 6) Close the right bottom door. If you do not see paper in this area, go to the next step. 4-24 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 203 4. Troubleshooting Paper jam in the multi-purpose tray 1) If the paper is not feeding properly, pull the paper out 2) Open and close the right door to resume printing. of the machine. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-25...
  • Page 204 2) Remove the jammed paper by gently pulling it straight CAUTION out. The fuser area is hot. Take care when removing paper from the machine. 1) Open the right door. 3) Close the right door. 4-26 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 205 4. Troubleshooting Paper jam inside the machine (Jam feed 2) 1) Open the right bottom door. 2) Remove the jammed paper by gently pulling it straight out. 3) Close the right bottom door. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-27...
  • Page 206 Paper jam inside the machine (Jam feed 3) 1) Open the right bottom door of the high capacity feeder. 2) Remove the jammed paper by gently pulling it straight out. 3) Close the high capacity feeder right bottom door. 4-28 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 207 2) Remove the jammed paper by gently pulling it straight CAUTION out. The fuser area is hot. Take care when removing paper from the machine. 1) Open the right door. 3) Close the right door. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-29...
  • Page 208 2) Remove the jammed paper by gently pulling it straight CAUTION out. The fuser area is hot. Take care when removing paper from the machine. 1) Open the right door. 3) Close the right door. 4-30 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 209 2) Remove the jammed paper by gently pulling it straight CAUTION out. The fuser area is hot. Take care when removing paper from the machine. 1) Open the right door. 3) Close the right door. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-31...
  • Page 210 2) Remove the jammed paper by gently pulling it straight CAUTION out. The fuser area is hot. Take care when removing paper from the machine. 1) Open the right door. 3) Close the right door. 4-32 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 211 2) Remove the jammed paper by gently pulling it straight CAUTION out. The fuser area is hot. Take care when removing paper from the machine. 1) Open the right door. 3) Close the right door. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-33...
  • Page 212 4. Troubleshooting Paper jam in exit area (Jam Exit Face down) 1) Gently pull the paper out of the output tray. 4-34 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 213 4. Troubleshooting Paper jam front of 2 Bin Finisher 1) Open the Finisher Front Door. 2) Lower Finisher Paper Guide 1a and 1b. 3) Remove the jammed paper. 4) Close the Finisher Front Door. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-35...
  • Page 214 Paper jam inside at 2 Bin Finisher, Paper jam inside 2 Bin Finisher’s duplex 1) Open the Front Door. 3) Remove the jammed paper. 2) Lower Finisher Paper Guide 1a and 1b. 4) Return Finisher Paper Guide 1a and 1b to their up position. 4-36 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 215 4. Troubleshooting Paper jam at exit of 2 Bin Finisher 1) Gently pull the paper out through the exit area. 2) Open and close the 2Bin Finisher front door. Printing automatically resumes. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-37...

  • Page 216: Service Mode

    1) Press "Power button“ until the pop up will be displayed. 2) Press pop-up area except “Cancel” and “Turn Off” button until the password window will be displayed. 3) Enter “1934” and press the “Done” button. 4-38 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 217: Service Mode Menu Tree

    Fault Log P. 4–44 Supplies Information Usage Counter Error Information Fax Protocol Dump Print Reports P. 4–44 Fax Diagnostics Job Duty Maintenance Toner Event RTF Format Export Reports XML Format P. 4–44 PDF Format Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-39...
  • Page 218 Jam Count P. 4–45 Feed Jam Regi Jam Maintenance Scan Jam Scan Jam Counts Exit Jam Duplex Scan Jam Toner Cartridge Imaging Unit Part Transfer Replacement P. 4–45 Fuser Count Roller ADF Roller 4-40 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 219 Print Test Patterns P. 4–58 Copy Adjustment Image Position P. 4–59 Adjustment Automatic Adjustment P. 4–60 Scan Area Adjustment Manual Adjustment P. 4–61 Automatic Adjustment P. 4–62 ADF Adjustment Manual Adjustment P. 4–63 Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-41...
  • Page 220 Off / On Replacement P. 4–69 Fuser Off / On Alert Type A Type B P. 4–69 Type C EIUL P. 4–69 SFE Code List Export Import P. 4–70 Print Dealer ID P. 4–71 Continent 4-42 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 221 4. Troubleshooting Level 1 Level 2 Level 3 Level 4 Page Branch Dealer ID Envelope Rotate 90 degrees P. 4–71 180 degrees Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-43...

  • Page 222: Information

    Selecting some items will enable the reset button to reset the current count to 0 after replacing the unit. 4.5.3.3. Software Version • Information > Software Version This menu displays all the version of the software installed in the system in detail. 4-44 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 223: Service Hours

    Toner Event 4.5.3.7. Export Reports • Information > Export Reports This menu exports report to usb stick. Configuration, Error Information, Supplies Information, Usage Counter Reports are exported as the form of selected format. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-45...

  • Page 224: Maintenance Counts

    This menu displays the replacement Counts for the system parts. Users can select one part group and press “OK” to see the exact name of the part along with the occurrence of the replacement. 4-46 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 225 Count Clear Tray 2 Roller Count Clear Roller Tray 3 Roller Count Clear Tray 4 Roller Count Clear MP Roller Count Clear ADF Roller Count Clear ADF Roller ADF Retard Roller Count Clear Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-47...

  • Page 226: Diagnostics

    T3 Pick-Up Clutch Engages drive to pick up a paper from tray3. (Optional) 101-0040 T4 Pick-Up Clutch Engages drive to pick up a paper from tray4. (Optional) 101-0050 Registration Clutch Engages drive to registartion rolls. 4-48 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 227 T3 Paper Low Sensor Detects when the stack height of tray3 is less than 25%. 102-0210 Tray4 Home Position Detect when tray4 is closed. 102-0220 T4 Paper Empty Sensor Detect when paper is in tray4. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-49...
  • Page 228 TC sensor in developer tank. 111-0080 ID Sensor Start ID sensor sensing On/Off 111-0090 ID Sensor Check Display ID sensor reading value 113-0010 Entrance Motor Entrance Motor run as IOT Speed <about 5 sec> 4-50 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 229 Low Staple Sensor Detect Staple Low 113-0270 Paper Detector Sensor Detect paper in stapler area 113-0280 Finisher Door Switch Detect Finsher Door Open or Close 113-0300 Duplex Paper Sensor Deetct Duplex Paper feeding from IOT. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-51...

  • Page 230: Fax Diagnostics

    Adjust TCF duration (ms) 1500 20-800 Modem Speed Select Modem Start Speed 20-810 Fax Transmission Level Adjust Fax Transmission Level (dBm) Country Value 20-830 Auto Dial Timeout Adjust Auto Dial Timeout (second) Country Value 4-52 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 231 This option is needed to guide Caller ID off Country for user environment. Value 20-940 Ext. Phone Ext. Phone Detection Enable/Disable (Default : Enable 1) If disabled, Ext. Phone cannot be detected by the device. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-53...
  • Page 232 Emits V.34 4800 bps Line1 On / Off 20-051 V.34 7200 bps Line1 Emits V.34 7200 bps Line1 On / Off 20-052 V.34 9600 bps Line1 Emits V.34 9600 bps Line1 On / Off 4-54 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 233 Emits V.34 28800 bps Line1 On / Off 20-061 V.34 31200 bps Line1 Emits V.34 31200 bps Line1 On / Off 20-062 V.34 33600 bps Line1 Emits V.34 33600 bps Line1 On / Off Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-55...

  • Page 234: Scanner Diagnostics

    Mono, red, green, blue gray shading values will be shown on the printed report. When the previous shading value is needed, press “Print Last Shade Report(ADF)”. Verification Check the result on the shading report. If the result is not OK, clean the CCDM glass. 4-56 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 235 05-0040 Document Detect Sensor High/Low 05-0050 Document Feed Sensor High/Low 05-0060 Document Simplex Registration Sensor High/Low 05-0070 Document Scan Read Sensor1 High/Low 05-0071 Document Scan Read Sensor2 High/Low 05-0080 Document Exit Sensor High/Low Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-57...

  • Page 236: Adjustment

    7) Press “OK” button. Automatic scanning will occur . 8) The system will automatically calculate the proper value based on scanning result of the test pattern. 9) The new values are set to the system. 4-58 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 237 3) Print out the test pattern and check if the image is moved as you want. If not, repeat stpe2. • Diagnostics > Adjustment > Print Adjustment > Print Test Patterns This menu is to print out the test pattern manually. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-59...
  • Page 238 Simplex Leading Edge • Simplex Side Edge • Duplex Leading Edge • Duplex Side Edge 3) Print out the test pattern and check if the image is moved as you want. If not, repeat stpe2. 4-60 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 239 6) To check the magnification, compare the length of line “c” of the chart to the scanned image. NOTE Specification • a,b : 10, ± 1.5 mm • c: 190, ± 1.5 mm Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-61...
  • Page 240 9) To check the magnification, compare the length of line “c” of the chart to the scanned image. NOTE Specification • a,b : 10, ± 1.5 mm • c: 190, ± 1.5 mm 4-62 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 241 6) To check the magnification, compare the length of line “c” of the chart to the copy. NOTE Specification • a,b : 10, ± 1.5 mm • c: 190, ± 1.5 mm Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-63...
  • Page 242 9) To check the magnification, compare the length of line “c” of the chart to the copy. NOTE Specification • a,b : 10, ± 1.5 mm • c: 190, ± 1.5 mm 4-64 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 243: Service Functions

    Service Functions > Hard Disk Maintenance > Hard Disk Check This function checks a bad sector in the hard disk. If a bad sector is found, the system will display an error message and send an email notification to the system administrator. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-65...

  • Page 244: Debug Log

    7) Once it is completed, the message will be displayed. Then restore the debug log level to ”JOB STATUS”. NOTE If the system log size become considerably huge, it will take longer time to copy to the plugged memory. 8) Check is the Log file is created in the USB memory. 4-66 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 245: Network Packet Capture

    Show the file size captured 2) Export Capture File • Export button Export network packet capture file to USB memory stick 3) Delete Capture File • Delete button Clear network packet capture file in a device Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-67...

  • Page 246: System Recovery

    In case of selecting Network option : This page contains two sections : Configure device IP address a) Device IP: IP address for the device b) Gateway IP: Gateway IP address for the device 4-68 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 247 If the system initialization is not executed, enter the svc mode and execute “Full memory clear”. If not, the machine may not work normally. 9) Execute the firmware update using the one ROM FW file after system initialization. This work is a must for all FW module level. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-69...

  • Page 248: Clear System Cache

    The function is to set the machine hard stop when the drum life is expired. • Off : No machine stop @ end of drum life • On : Machine stop @ end of drum life 4-70 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 249: Sfe (Special Feature Enablement)

    The device shall print line even though that has less than 1 dot. 4.5.6.14. Dealer ID • Service Functions > Dealer ID The SFE functions related to the dealer will be enable. 1) Select “On”. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-71...
  • Page 250 4. Troubleshooting 2) Select “Dealer ID” then select “OK” button. 3) The machine will reboot. 4-72 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 251: Envelope Rotate

    2) If the length of envelope is over max size of custom width, the device shall not rotate image and just determine the direction of envelope is SEF. For example, the A4 model support custom size like W 98-216 ~ L148-356. This model doesn't support C5 Env.(162x229) DL Env.(110x220), No9 Env.(98x225), No10 Env.(105x241) rotation. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-73...

  • Page 252: Error Code And Troubleshooting

    A3-3410 Sensor Failure: #A3-3410. Turn off then on. Call for service if the problem P.4–88 persists A3-3411 Sensor Failure: #A3-3411. Turn off then on. Call for service if the problem P.4–88 persists 4-74 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 253 Replace with new Tray4 pickup roller P.4–101 C9-1162 Replace with new MP pickup roller P.4–102 C9-2120 Replace with new Transfer roller P.4–103 C9-2220 TR Failure: #C9-2220. Install transfer roller again P.4–104 H1-1211 Paper jam in Tray 2 P.4–105 Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-75...
  • Page 254 Paper jam in HCF 2 P.4–117 H1-2218 Paper jam in HCF 2 P.4–117 H1-2219 Paper jam in tray 2 or tray door is open P.4–117 H1-2220 HCF 2 door is open. Close it P.4–118 4-76 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 255 Paper Jam in front of mailbox. Remove paper: #H2-5080 P.4–142 H2-5081 Paper Jam inside of mailbox. Remove paper: #H2-5081 P.4–143 H2-5082 Paper Jam inside of mailbox. Remove paper: #H2-5082 P.4–143 H2-5083 Paper Jam at mailbox bin 1. Remove paper: #H2-5083 P.4–143 Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-77...
  • Page 256 P.4–155 problem persists M1-5111 Paper is low in tray 1. Load paper P.4–156 M1-5112 Paper is empty in tray 1. Load paper P.4–156 M1-5120 Paper is empty in all tray. Load paper P.4–156 4-78 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 257 Wait delay time for lower fixing temperature… P.4–169 S2-3321 Supplying and mixing toner to developer unit. Please wait... P.4–169 S2-3421 Calibrating image density. Please wait... P.4–169 S2-4120 Door is open. Close it P.4–169 Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-79...
  • Page 258 LSU Failure: #U2-1112. Turn off then on. Call for service if the problem P.4–183 persists U2-1113 LSU Failure: #U2-1113.Turn off then on. Call for service if the problem P.4–184 persists U3-3211 Original paper jam inside of scanner (M5370LX / M4370LX) P.4–185 4-80 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 259 U3-3613 Original paper jam in the exit area of scanner (M5360RX) P.4–205 U3-3614 Original paper jam in the exit area of scanner (M5360RX) P.4–205 U3-4210 Top door of scanner is open (M5360RX) P.4–210 Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-81...

  • Page 260: Ax-Xxxx Type Error Code

    Booting Failure: #61-1111. Turn off then on. Call for service if the problem persists ► Symptom Hibernation image creation is failed. ► Troubleshooting method 1) Turn the machine on with a normal booting. 2) Enter the SVC mode. Select “Hibernation On” again. 4-82 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 261 4) If the connection is OK, turn the machine on. Enter SVC mode. Select the main motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the motor is not operational, Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-83...
  • Page 262 If the control signal is abnormal, replace the main board(JC92–02661A) b) If the motor is operational, • Check the Pin No 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness. 4-84 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 263 4) If the connection is OK, turn the machine on. Enter SVC mode. Select the Dev motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the motor is not operational, Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-85...
  • Page 264 If the control signal is abnormal, replace the main board(JC92–02661A) b) If the motor is operational, • Check the Pin No 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness. 4-86 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 265 3) Check if the CTD sensor window is contaminated. If yes, clean the window with soft cloth. 4) Close the side cover. 5) Turn the machine on. 6) If the problem persists, replace the CTD sensor (JC32-00014A). (Refer to 3.3.11.3. CTD sensor.) Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-87...
  • Page 266 2) Open the side cover. Measure the resistance value of the connector at both ends. If the values is not in 10KΩ ± 1% (@ 25 ℃), replace the inner temperature sensor • 3) If the sensor is normal, replace the main board(JC92–02661A). 4-88 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 267: Error Message

    Measure the resistance value of the connector at both ends. If the value is not in 47.5KΩ ~ 52.5KΩ (@ 25 ℃), replace the outer temperature/humidity sensor(JC32–00015A). 3) If the harness and sensor are normal, replace the main board(JC92–02661A). Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-89...

  • Page 268: Lamp Failure: #A4-1110. Open The Door, Then Close It. Call For Service If The Problem Persists

    1) Execute the eraser lamp test. a) Open the front and side covers. Then, remove the toner cartridge and imaging unit. b) Remove 2 screws from the front of the imaging unit. Then, remove the front cover. 4-90 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 269 Remove 4 screws. Then, remove the inner cover. d) Check if the harness for the eraser ramp is defective. e) Install the imaging unit while removing its front cover. Then, install the toner cartridge. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-91...
  • Page 270 When the machine is warming up, check if the eraser lamp is on. If the machine can’t warming up, reinstall the imaging unit and toner cartridge. 2) If the eraser lamp does not turn on, replace it(JC92-01959B). 4-92 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 271: Cx-Xxxx Type Error Code

    3) Check if the toner cartridge seal is removed. If not, remove it. 4) Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge. 5) Reinstall the toner cartridge. 6) If the problem persists, replace the toner cartridge. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-93...

  • Page 272: End Of Life, Replace With New Toner Cartridge

    Toner cartridge is at the end of its life. ► Troubleshooting method 1) Open the front cover and side cover. 2) Remove the toner cartridge. 3) Install the new toner cartridge. 4) Close the front cover. 4-94 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 273: Install Toner Cartridge

    1) Open the front cover and side cover. Check if the toner cartridge is installed. 2) Remove and reinstall the toner cartridge. 3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed. 4) Replace the toner cartridge with new one. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-95...

  • Page 274: Toner Cartridge Is Not Compatible. Check Users Guide

    2) Check if the label information of the toner cartridge is same with the machine’s one. (ex. /SEE) 3) If label information is different from the machine or the toner cartridge is not a samsung genuine, replace it with a new one.

  • Page 275: Toner Cartridge Failure: #C1-1710. Call For Service

    1) Open the front cover and side cover. Check if the toner cartridge is installed. 2) Remove and reinstall the toner cartridge. 3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed. 4) Replace the toner cartridge with new one. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-97...

  • Page 276: Prepare New Imaging Unit

    2) Remove the toner cartridge. 3) Remove and reinstall the imaging unit. 4) Install the toner cartridge. 5) Close the side cover and front cover. 6) If the problem persists, replace the imaging unit. 4-98 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 277: Imaging Unit Failure: #C3-1314. Install Imaging Unit Again

    5) Close the side cover and front cover. 6) If the problem persists, replace the imaging unit. 7) Check if the motor related to toner supply is working normally. If not, replace the motor. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-99...

  • Page 278: Imaging Unit Is Not Installed. Install The Unit

    1) Open the front cover and side cover. 2) Remove the imaging unit check that its modular jack is contaminated or deformed. 3) If it is defective, replace it with new one. 4) Close the side cover and front cover. 4-100 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 279: Replace With New Fuser Unit

    3) Close the front cover. CAUTION The temperature gets high in the vicinity of the fuser unit. When replacing it, you may get burned. Before replacing it, make sure that fuser unit has cooled. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-101...

  • Page 280: Replace With New Tray1 Pickup Roller

    6) Select “Roller” (INFORMATION > Supply Status > Field Replacement Unit > Roller) 7) Select “P/up roller Kit-tray1~4”. The “RESET” button will be activated. Click “RESET” to clear the corresponding pick up roller. 8) Exit SVC mode by pushing the home button. 4-102 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 281: Replace With New Mp Pickup Roller

    6) Select “Roller” (INFORMATION > Supply Status > Field Replacement Unit > Roller) 7) Select “P/up roller MP”. The “RESET” button will be activated. Click “RESET” to clear the MP pick up roller. 8) Exit SVC mode by pushing the home button. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-103...

  • Page 282: Replace With New Transfer Roller

    5) Select “TRNASFER” (INFORMATION > Supply Status > Field Replacement Unit > TRNASFER) 6) Select “T2 Roller”. The “RESET” button will be activated. Click “RESET” to clear the T2 roller. 7) Exit SVC mode by pushing the home button. 4-104 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 283: Tr Failure: #C9-2220. Install Transfer Roller Again

    5) Select “TRNASFER” (INFORMATION > Supply Status > Field Replacement Unit > TRNASFER) 6) Select “T2 Roller”. The “RESET” button will be activated. Click “RESET” to clear the T2 roller. 7) Exit SVC mode by pushing the home button. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-105...

  • Page 284: H1-Xxxx Type (Optional Cassette) Error Code

    6) Check if the tray 2 pick up motor connector is connected correctly. 7) If the pick up motor is defective, replace it. 8) Check if the tray 2 pick up clutch connector is connected correctly. 4-106 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 285: Tray 2 Door Is Open. Close It

    The communication error between the tray 2 and the main machine has occurred. ► Troubleshooting method 1) Check if the SCF unit connector is connected to the machine correctly. Reconnect it. 2) If the drawer connector is deformed, replace it. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-107...

  • Page 286: Paper Is Low In Tray 2. Load Paper

    Remove the tray 2 pick up unit. b) Check if the paper empty sensor is contaminated. If so, clean it. c) If the paper empty sensor is defective, replace it. d) If the empty actuator is defective, replace it. 4-108 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 287: Input System Failure #H1-1253 : Pull Tray 2 Out And Insert It

    5) If the problem persists, check the following. a) Remove the tray 2 pick up unit. b) Check if the pick up sensor is contaminated, clean it. c) If the pick up sensor is defective, replace it. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-109...

  • Page 288: Paper Jam In Tray 3

    6) Check the tray 3 pick up motor. • Check if the tray 3 pick up motor cable is connected correctly. • If the connection is OK, replace the tray 3 pick up drive unit. 4-110 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 289: Tray 3 Door Is Open. Close It

    The communication error between the tray 3 and the main machine has occurred. ► Troubleshooting method 1) Check if the SCF unit connector is connected to the machine correctly. Reconnect it. 2) If the drawer connector is deformed, replace it. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-111...

  • Page 290: Paper Is Low In Tray 3. Load Paper

    Remove the tray 3 pick up unit. b) Check if the paper empty sensor is contaminated. If so, clean it. c) If the paper empty sensor is defective, replace it. d) If the empty actuator is defective, replace it. 4-112 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 291: Input System Failure: #H1-1353. Pull Tray 3 Out And Insert It

    5) If the problem persists, check the following. a) Remove the tray 3 pick up unit. b) Check if the pick up sensor is contaminated, clean it. c) If the pick up sensor is defective, replace it. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-113...

  • Page 292: Paper Jam In Tray 4

    6) Check the tray 4 pick up motor. • Check if the tray 4 pick up motor cable is connected correctly. • If the connection is OK, replace the tray 4 pick up drive unit. 4-114 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 293: Tray 4 Door Is Open. Close It

    The communication error between the tray 4 and the main machine has occurred. ► Troubleshooting method 1) Check if the SCF unit connector is connected to the machine correctly. Reconnect it. 2) If the drawer connector is deformed, replace it. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-115...

  • Page 294: Paper Is Low In Tray 4. Load Paper

    Remove the tray 4 pick up unit. b) Check if the paper empty sensor is contaminated. If so, clean it. c) If the paper empty sensor is defective, replace it. d) If the empty actuator is defective, replace it. 4-116 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 295: Input System Failure: #H1-1453. Pull Tray 4 Out And Insert It

    5) If the problem persists, check the following. a) Remove the tray 4 pick up unit. b) Check if the pick up sensor is contaminated, clean it. c) If the pick up sensor is defective, replace it. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-117...

  • Page 296: Paper Jam In Hcf 2

    6) Check the 1st HCF pick up motor. • Check if the 1st HCF pick up motor cable is connected correctly. • If the connection is OK, replace the 1st HCF pick up drive unit. 4-118 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 297: Hcf 2 Door Is Open. Close It

    The communication error between the 1st HCF and the main machine has occurred. ► Troubleshooting method 1) Check if the HCF unit connector is connected to the machine correctly. Reconnect it. 2) If the drawer connector is deformed, replace it. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-119...

  • Page 298: Paper Is Low In Hcf 2. Load Paper

    Remove the 1st HCF pick up unit. b) Check if the paper empty sensor is contaminated. If so, clean it. c) If the paper empty sensor is defective, replace it. d) If the empty actuator is defective, replace it. 4-120 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 299: Input System Failure #H1-2253 : Pull Hcf 2 Out And Insert It

    5) If the problem persists, check the following. a) Remove the 1st HCF pick up unit. b) Check if the pick up sensor is contaminated, clean it. c) If the pick up sensor is defective, replace it. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-121...

  • Page 300: H2-Xxxx Type (Finisher) Error Code

    EXIT JAM SENSOR 0604-001415 TOP EMPTY SENSOR 0604-001415 TOP EXIT SENSOR 0604-001415 SET SENSOR 0604-001415 JAN GUIDE DETECTOR SENSOR 0604-001415 STACKER FULL SENSOR 0604-001415 ENCODER SENSOR 0604-001415 ENTRANCE MOTOR JC81-03479A EXIT MOTOR JC81-03479A 4-122 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 301 Description Code PADDLE MOTOR JC81-07280A REAR JOGGER MOTOR JC81-03486A FRONT JOGGER MOTOR JC81-03486A SUPPORT FINGER MOTOR JC81-07280A EJECTOR MOTOR JC81-03484AC STACKER MOTOR JC81-03484AC FRONT DOOR JC81-03469A LOWER LIMITE JC81-03469A MAIN CONTROL BOARD JC81-07242AB Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-123...

  • Page 302: Finisher Failure #H2-5001. Turn Off Then On, After Checking Finisher

    Replace the Finisher main board(JC81–07242A). 3) Check if the gears(SJ10 3308) of Paddle motor(M3) are assembled correctly. 4) Check if the tooth of gears(SJ10 3308) are broken. If it is defective, replace the broken gears(SJ10 3308). 4-124 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 303 5) Check if the Paper Path Diverter gears(cam) (JR10 3302) are assembled correctly or operated well. 6) Check if the gears(cam) (JR10 3302) are broken. If it is defective, replace the broken gears(cam). 7) Replace the Paddle Unit(JR10 3130). Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-125...

  • Page 304: Finisher Failure #H2-5003. Turn Off Then On, After Checking Finisher

    Check if the Front Jogger driving belt(JC81-03509A) is broken. Replace the belt if it does. c) Check if the Front Jogger motor bracket(SJ10 3206) is fasten on tamper base(JR10 3304) by screw. 4-126 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 305 Check if the tooth of gear(SJ10 3308) is broken. Replace the gear if it does. e) Check if the Front Jogger shaft(JR10 3304) became pollution. Remove if it does. 4) Replace the Front Jogger Unit(JC81-03511C). Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-127...

  • Page 306: Finisher Failure #H2-5005. Turn Off Then On, After Checking Finisher

    Check if the Rear Jogger driving belt(JC81-03509A) is broken. Replace the belt if it does. c) Check if the Rear Jogger motor bracket(SJ10 3206) is fasten on tamper base(JR10 3306) by screw. 4-128 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 307 Check if any of the teeth on gear (SJ10 3308) are broken. Replace the gear if necessary. e) Check if the Front Jogger shaft (JR10 3304) is contaminated. Clean as is necessary. 4) Replace the Rear Jogger Unit(JC81-03507C). Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-129...

  • Page 308: Finisher Failure #H2-5007. Turn Off Then On, After Checking Finisher

    Replace the Extension Tray motor(M6). e) Replace the Finisher main board(JC81–07242A). 3) Check if the gears(SJ10 5342) are assembled correctly. 4) Check if the tooth of gears(SJ10 5342) are broken. Replace the broken gears. 4-130 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 309 4. Troubleshooting 5) Check if the Extension Tray Home sensor bracket(SJ10 5120) is deformed.(make a right angle) Replace the bracket. 6) Replace the Extension Tray Unit(SJ10 5000). Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-131...

  • Page 310: Finisher Failure #H2-5009. Turn Off Then On, After Checking Finisher

    Check if there is continuity in the harness, and if not replace the harness (SJ10-8310), replace as is necessary. e) Replace the ejector encoder sensor(S17). f) Replace the Finisher main board(JC81–07242A). 3) Is the ejector motor (M7) working? 4-132 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 311 Check if the ejector motor bracket(SJ10 4204) assembly is fasten on compiler bottom frame by screw. 5) Check if the tooth of gears(SJ10 4304) are broken. Replace the broken gears. 6) Replace the ejector unit(JC81-03773C). Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-133...

  • Page 312: Finisher Failure #H2-5012. Turn Off Then On, After Checking Finisher

    Check if there is continuity in the harness, and if not replace the harness (SJ10-8310), replace as is necessary. e) Replace the stapler unit(SJ10 3140). f) Replace the Finisher main board(JC81–07242A). 2) Replace the stapler unit(SJ10 3140). 4-134 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 313: Finisher Failure #H2-5014. Turn Off Then On, After Checking Finisher

    Replace the Finisher main board(JC81–07242A). 3) Is the stacker Lower Limit Switch (SW2) working? a) Check if the sensor actuator(JR10 6310) is abnormality. b) Check if the connector(JR10 8360) of stacker Lower switch is disconnected. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-135...
  • Page 314 Check if there is continuity in the harness, and if not replace the harness (JR10 8360), replace as is necessary. d) Replace the stacker motor(M8). e) Replace the Finisher main board(JC81–07242A). 5) Replace the stacker motor gear box(SJ10 6110). 4-136 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 315: Paper Jam In Front Of Finisher: #H2-5032

    Check if the connector(JR10 8320) J7 on the Finisher main board(JC81–07242A) is disconnected. d) Check if there is continuity in the harness, and if not replace the harness (SJ10 8350, SJ10 8320), as is necessary. e) Replace the Finisher input sensor(S2). Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-137...
  • Page 316 Check if there is continuity in the harness, and if not replace the harness (JR10 8320), replace as is necessary. d) Replace the Feed entrance motor(M1). e) Replace the Finisher main control board(JC81–07242A). 5) Check if there is any object on finisher paper path. Remove it if there is. 4-138 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 317: Paper Jam Inside Of Finisher: #H2-5033

    Check if there is continuity in the harness, and if not replace the harness (JR10 8320), replace as is necessary. d) Replace the Feed entrance motor(M1). e) Replace the Finisher main control board(JC81–07242A). 3) Is the Finisher Exit Sensor (S3,S11) working? a) Check if the Exit sensor actuator (SJ10 2384) is abnormality. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-139...
  • Page 318 Check if there is continuity in the harness, and if not replace the harness (JR10 8320), replace as is necessary. d) Replace the Feed exit motor(M2). e) Replace the Finisher main control board(JC81–07242A). 5) Check if there is any object on finisher paper path. Remove it if there is. 4-140 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 319 Check if there is continuity in the harness, and if not replace the harness (JR10 8320), replace as is necessary. d) Replace the Feed exit motor(M2). e) Replace the Finisher main control board(JC81 07242A). 3) Check if there is any object on finisher paper path. Remove it if there is. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-141...

  • Page 320: Finisher Door Is Open. Close It

    Check if the connector(JR10 8360) J2 on the main control board(JC81–07242A) is disconnected. d) Check continuity and if the harness is damaged, replace as is necessary. e) Replace the Door switch(SW1). f) Replace the Finisher main control board(JC81–07242A). 4-142 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 321: Finisher Failure #H2-5064. Turn Off Then On, After Checking Finisher

    Check if the connector(JC81–07242A) J1,J3 on the main control board (JC81–07242A) is disconnected. b) Check continuity and if the harness is damaged(JC81-03470A), replace as is necessary. c) Replace the Finisher main control board(JC81–07242A). 4) Replace the Finisher main control board(JC81–07242A). Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-143...

  • Page 322: Paper Jam In Front Of Mailbox. Remove Paper: #H2-5080

    2) Check the connection between door open sensor and mailbox main board. Reconnect the harness. 3) If the harness is defective, replace it. 4) If the connection is OK, replace the door open sensor. 4-144 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 323: H2-5A21

    Check continuity and if the harness is damaged , replace as is necessary. e) Replace the Finisher top Door sensor(S16). f) Replace the Finisher main control board(JC81–07242A). 3) Replace the Finisher main control board(JC81–07242A). Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-145...

  • Page 324: H2-5A31

    Check if the connector(JR10 8320) J18 on the main control board(JC81–07242A) is disconnected. d) Check continuity and if the harness is damaged, replace as is necessary. e) Replace the finisher stack full sensor(S10). 4-146 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 325 Check if the connector(SJ10 8360) J14 on the finisher main board(JC81–07242A) is disconnected. c) Check continuity and if the harness is damaged, replace as is necessary. d) Replace the stack motor(M8). 4) Replace the Finisher main control board(JC81–07242A). Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-147...

  • Page 326: H2-5A38

    Finisher Failure #H2-5A50. Check finisher ► Symptom Communication error between finisher and copier. ► Troubleshooting method 1) Check the connection between finisher and copier. Reconnect the cable. 2) If the connection is OK, replace the finisher board. 4-148 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 327: H2-5A62

    Check continuity and if the harness is damaged, replace as is necessary. e) Replace staple unit(SJ10 3140). f) Replace the Finisher main control board(JC81–07242A). 2) Mount the stapler cartridge(JC81-03481A). 3) Replace the stapler Unit(SJ10 3140) Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-149...

  • Page 328: H2-5A90

    Replace the Finisher main control board(JC81–07242A). 2) Is the Paddle Unit(Paper path diverter) working? a) Refer to the troubleshooting for “H2–5001” error. 3) Check if there is any object on finisher paper path. Remove it if there is. 4-150 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 329: Mx-Xxxx Type Error Code

    6) Check the connection between the registration sensor and on the main board. If necessary, install a new registration sensor. 7) Check that the feed sensor actuator moves freely and is not damaged. If necessary, install a new feed sensor actuator assembly. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-151...
  • Page 330 8) Check the connection between the feed sensor and on the main board. If necessary, install a new feed sensor. 9) Check if the pick up motor runs normally. If necessary, replace the pick up motor. 10)Check the pick up clutch. If necessary, replace the pick up clutch. 4-152 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 331: Paper Jam In Mp Tray

    7) Check the connection between the feed sensor and on the main board. If necessary, install a new feed sensor. 8) Check if the pick up motor runs normally. If necessary, replace the pick up motor. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-153...
  • Page 332 4. Troubleshooting 9) Check the MP clutch. If necessary, replace the MP clutch. 4-154 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 333: Tray 1 Cassette Is Pulled Out. Insert It Properly

    3) Check the connection between the tray1 detection sensor and on the main board. 4) Check if the tray1 detection sensor is damaged. If necessary, replace the sensor. 5) If necessary, replace the main board. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-155...

  • Page 334: Tray Failure: #M1-4111. Pull Tray 1 Out And Insert It. Call For Service If The Problem Persists

    3) Check the connection between the tray1 lift motor and on the main board. 4) Check the tray1 lift motor operation. If necessary, replace the motor. 5) If necessary, replace the main board. 4-156 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 335: Paper Is Low In Tray 1. Load Paper

    5) Check the connection between the tray1 lift motor and on the main board. 6) Check the tray1 lift motor operation. If necessary, replace the motor. 7) If necessary, replace the main board. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-157...

  • Page 336: Paper Is Empty In Mp Tray. Load Paper

    1) Check the connection between the MP empty sensor and on the main board. If necessary, install a new MP empty sensor. 2) Check that the MP empty sensor actuator moves freely and is not damaged. If necessary, install a new MP empty sensor actuator assembly. 3) If necessary, replace the main board. 4-158 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 337: Paper Jam Inside Of Machine

    7) Check that the feed sensor actuator moves freely and is not damaged. If necessary, install a new feed sensor actuator assembly. 8) Check the connection between the feed sensor and on the main board. If necessary, install a new feed sensor. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-159...
  • Page 338 4. Troubleshooting 9) Check if the pick up motor runs normally. If necessary, replace the pick up motor. 10)Check the pick up clutch. If necessary, replace the pick up clutch. 4-160 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 339: Paper Jam At The Bottom Of Duplex Path

    5) Check the connection between the duplex jam sensor and on the main board. If necessary, install a new duplex jam sensor. 6) Check if the pick up motor runs normally. If necessary, replace the pick up motor. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-161...
  • Page 340 4. Troubleshooting 7) Check the duplex motor. If necessary, replace the duplex motor. 8) Check the duplex clutch. If necessary, replace the duplex clutch. 4-162 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 341: Paper Jam In Exit Area

    Remove the fuser unit. Check if fuser unit has any defective part. Replace the fuser unit d) Remove the exit unit. Check if the exit sensor is assembled correctly. If it is defective, replace it. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-163...

  • Page 342: Paper In Output Bin Is Full. Remove Printed Paper

    1) Remove the paper on exit tray. 2) If this error occurs continually, check the following. a) Check if the bin-full sensor and actuator is assembled correctly. b) Check if the bin-full sensor is defective. 4-164 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 343: Sx-Xxxx Type Error Code

    ► Troubleshooting method 1) Check if the HDD is installed correctly. a) Remove the rear cover. b) Check if the HDD cable is connected correctly. 2) If the problem persists, replace the HDD. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-165...

  • Page 344: System Failure: #S1-2433 . Call For Service

    System memory is corrupted. / Unexpected S/W error has occurred. ► Troubleshooting method 1) Enter the SVC(tech) mode. Select “System Recovery” in Service Function menu. 2) Execute the hard disk format and firmware re-installation. 3) If the problem persists, replace the HDD. 4-166 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 345: Hdd Error #S1-2434. Check Users Guide

    S1-2438/2439 : Printing Error / No Paper in Tray 1) Enter SVC mode. Select “Hard Disk Maintenance” in Service Function menu. 2) Execute hard disk format. 3) If the problem persists, replace the HDD. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-167...

  • Page 346: Msok Failure: #S1-2510. Call For Service & Change Msok

    2) If the problem persists, turn the machine off again. 3) Remove the rear cover. 4) Check if the MSOK is inserted correctly. Remove and reinstall it. 5) If the problem persists, contact the tech support team. 4-168 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 347 1) Turn the machine off and on. 2) If the problem persists, turn the machine off again. 3) Remove the rear cover. 4) Replace the main board. 5) Assemble the rear cover. Turn the machine on. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-169...

  • Page 348: S2-331D

    If there is any defective part, replace it. ► Error Code S2–4120 ► Error message Right door is open. Close it ► Symptom Side cover is opened. ► Troubleshooting method 1) Close the side cover correctly. 4-170 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 349 4. Troubleshooting 2) Check if the cover open sensor connector is connected properly. Reconnect it. 3) If the sensor is defective, replace it. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-171...
  • Page 350 3) Remove the rear cover. Check if the connector on the main board is connected correctly. 4) Remove the scan glass. 5) Check if the home position sensor cable is connected correctly. 6) If the problem persists, replace the main board. 4-172 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 351 5) Remove the DSDF rear cover. Check if the connector on DSDF board is connected correctly. 6) If the connection is OK, replace the DSDF board. 7) If the problem persists after replacing the DSDF board, replace the main board. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-173...
  • Page 352 2) Check if the OPE Assy cable is connected to the OPE hub board correctly. 3) If the connection is OK, replace the OPE Assy. 4) If the OPE Assy is OK, replace the OPE hub board. 4-174 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 353 3) If not, unplug and reconnect the network cable. 4) Check if the network is normal. Connect the network cable to another network device. 5) If the network is OK, replace the main board. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-175...
  • Page 354 2) Select “Networking Setting”. 3) “Log-In”. 4) Select “TCP/IP”. 5) Select the proper item for your machine. 6) Select “IP Setting”. 7) Select the proper item for your machine. 8) Change the IP address. 4-176 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 355 BOOTP or DHCP server has a problem or IP address assignment is abnormal. ► Troubleshooting method • Check the BOOTP or DHCP server. • If the server is normal, check the network setting. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-177...
  • Page 356 24V power for main board is less than 1.5V. ► Troubleshooting method 1) Turn the machine off. 2) Unplug the power cable. 3) Remove the rear cover. 4) Replace the SMPS board. 5) Assemble the rear cover. Turn the machine on. 4-178 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 357 5V power for main board is less than 0.88V. ► Troubleshooting method 1) Turn the machine off. 2) Unplug the power cable. 3) Remove the rear cover. 4) Replace the SMPS board. 5) Assemble the rear cover. Turn the machine on. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-179...
  • Page 358 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. 2) If the problem persists, turn the machine off. 3) Replace the fuser drive board. 4) If the problem persists, replace the main board. 4-180 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 359: U1-Xxxx Type (Fuser) Error Code

    5) Check the pressure control unit of the fuser. 6) If the problem persists, replace the fuser unit. 7) If the problem persists, replace the fuser pressure motor. 8) If the problem persists, replace the main board. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-181...
  • Page 360 5) If there are any defective parts in step5, replace the fuser unit. 6) If the problem persists, replace these parts in regular sequence. • Fuser Drive Board • Main board • SMPS board 4-182 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 361 5) If there are any defective parts in step5, replace the fuser unit. 6) If the problem persists, replace these parts in regular sequence. • Fuser Drive Board • Main board • SMPS board Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-183...

  • Page 362: U2-Xxxx Type (Lsu) Error Code

    Check that the LSU motor make a sound after turning the machine on. b) If the LSU Cable is defective, replace it. Check that the LSU motor make a sound after turning the machine on. c) If the problem persists, replace the LSU. 4-184 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 363 If the status has not changed, LSU Hsync signal is abnormal. e) Turn the machine off. Unplug and reconnect the LSU cable. Check LSU Hsync signal once again. f) If the problem persists, replace the LSU. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-185...

  • Page 364: U3-Xxxx Type(Dsdf) Error Code

    2) Open the DSDF cover. Remove the paper on Guide-Pick up Assy. 3) Check if the actuator and pick up assy operate normally. a) Check the operation of the regi sensor. b) If the regi sensor operation is OK, check the followings. 4-186 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 365 4. Troubleshooting i) Remove 1 screw and push the hook. ii) Release the Stacker by pulling it to the direction of arrow. iii) Release the rear cover. iv) Remove the Bracket Hinge. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-187...
  • Page 366 4) Check if there are any obstacles or contamination on the paper path. Remove it. 5) Close the DSDF cover. 6) Open the DSDF unit. Check if the reflection film is contaminated. Clean it. 7) Close the DSDF unit. 4-188 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 367: Original Paper Jam Inside The Scanner (M5370Lx / M4370Lx)

    3) Check if the actuator and pick up assy operate normally. a) Check the operation of the regi sensor actuator and feed out sensor actuator. b) If the regi sensor operation is OK, check the followings. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-189...
  • Page 368 4. Troubleshooting i) Remove 1 screw and push the hook. ii) Release the Stacker by pulling it to the direction of arrow. iii) Release the rear cover. iv) Remove the Bracket Hinge. 4-190 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 369 5) Close the DSDF cover. 6) Open the DSDF unit. a) Check if the reflection film is contaminated. Clean it. b) If the problem persists, check the followings. i) Open the DSDF cover. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-191...
  • Page 370 Remove the Guide Pick Up Upper after removing 4 screws. v) Check if the sensor is assembled correctly. If the sensor is defective, replace it. 7) Check if the simplex scan sensor connector is connected correctly. 8) Close the DSDF unit. 4-192 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 371: Original Paper Jam Inside The Scanner (M5370Lx / M4370Lx)

    4) Check if there are any obstacles or contamination on the paper path. Remove it. 5) If the problem persists, check the followings. a) Remove the DSDF Unit and white sponge. b) Open the Guide Exit Lower Assy. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-193...
  • Page 372 Remove the screw. Check the sensor connection, If the connection is OK, replace the sensor. 6) Push the white bar. Check if it returns in original condition. 7) Close the DSDF unit. 4-194 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 373 4) Check if there are any obstacles or contamination on the paper path. Remove it. 5) If the problem persists, check the exit sensor and connection. a) Remove the DSDF Unit and white sponge. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-195...
  • Page 374 Remove the Exit Lower after removing 4 screws. c) Check if the sensor and actuator are assembled correctly. 6) Push the white bar. Check if it returns in original condition. 7) Close the DSDF unit. 4-196 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 375: U3-Xxxx Type(Radf) Error Code

    2) Open the RADF cover. Remove the paper on Guide-Pick up Assy. 3) Check if the actuator and pick up assy operate normally. a) Check the operation of the regi sensor actuator. b) If the regi sensor actuator operates normally, check the followings. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-197...
  • Page 376 Open the Cover-Open. And then, release the stacker by pushing both sides to the direction of arrow. iii) Remove the rear cover and front cover. iv) Release the harness and ground wire. v) Release the Cover-Open Assy by pushing both sides to the direction of arrow. 4-198 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 377 Cover-Open Inner. ix) Check if the sensor and harness are assembled correctly. 4) Check if there is any foreign substance or defective part in the paper path. 5) Close the RADF Assy. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-199...

  • Page 378: Original Paper Jam Inside The Scanner (M5370Lx / M4370Lx)

    If the scan sensor actuator operates normally, check the followings. i) Remove 6 screws. ii) Open the Cover-Open. And then, release the stacker by pushing both sides to the direction of arrow. 4-200 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 379 Remove the rear cover and front cover. iv) Unplug all harness. v) Remove 2 screws. And then, remove the Holder-Harness Upper. vi) Release the Stack-Harness from the Holder-Harness. And then, release the ground wire. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-201...
  • Page 380 5 screws. And then, separate the RADF core Assy from the bottom unit. viii)Check the scan sensor operation. ix) Pull up the Guide-Pick Up Upper Assy. Remove 4 screws. And then, remove the cover. x) Check if the scan sensor harness is connected correctly. 4-202 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 381 4. Troubleshooting 4) Check if there is any foreign substance or defective part in the paper path. 5) Close the RADF Assy. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-203...

  • Page 382: Original Paper Jam Inside The Scanner (M5370Lx / M4370Lx)

    2) Check the duplex regi. actuator operation. a) Check if the duplex regi. actuator operates normally. b) Check the scan harness. i) Open the Cover-Open. ii) Remove 4 screw while pulling up the Guide-Pick Up Upper Assy. 4-204 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 383 Lift and release the cover. iv) Check if the scan sensor harness is connected correctly. 3) Check if there is any foreign substance or defective part in the paper path. 4) Close the RADF Assy. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-205...

  • Page 384: Original Paper Jam In The Exit Area Of Scanner (M5370Lx / M4370Lx)

    2) Check if the feed sensor and actuator operate normally. a) Remove 6 screws. b) Open the Cover-Open. And then, release the stacker by pushing both sides to the direction of arrow. c) Remove the rear cover and front cover. 4-206 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 385 Remove 2 screws. And then, remove the Holder-Harness Upper. f) Release the Stack-Harness from the Holder-Harness. And then, release the ground wire. g) Remove 5 screws. And then, separate the RADF core Assy from the bottom unit. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-207...
  • Page 386 Pull up the Guide-Pick Up Upper Assy. Remove 4 screws. And then, remove the cover. j) Check if the feed sensor harness is connected correctly. 3) Check if there is any foreign substance or defective part in the paper path. 4) Close the RADF Assy. 4-208 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 387: Original Paper Jam In The Exit Area Of Scanner (M5370Lx / M4370Lx)

    3) Check the reverse actuator and sensor. a) Open the Cover-Platen Sub Assy. And then, remove 3 screws. b) Check if the reverse actuator operates normally. 4) If the reverse actuator operation is normal, check the harness. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-209...
  • Page 388 Remove 3 screws. Lift up the bracket. And, check if the reverse sensor harness is connected correctly. 5) Check if there is any foreign substance or defective part in the paper path. 6) Close the RADF Assy. 4-210 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 389: Top Door Of Scanner Is Open (M5360Rx)

    Open the Cover-Open. And then, release the stacker by pushing both sides to the direction of arrow. c) Remove the RADF rear cover. d) Check the rib of the cover-open and sensor. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-211...
  • Page 390 4. Troubleshooting 3) Check if the cover-open sensor harness is connected correctly. 4) Close the RADF Assy. 4-212 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 391: Image Quality Problem

    The first step is to generate prints using printable pages embedded in the printer on laser paper. The paper should be from an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner is installed in the printer.
  • Page 392 The pressure roller or heat roller in fuser unit defective. 1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot. 4-214 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 393 The LSU window is contaminated. 1) Clean the LSU window. 2) Replace the LSU The connection between the LSU and main board is defective. 1) Disconnect and reconnect the harness. 2) Replace the harness. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-215...
  • Page 394 Period Replacement part OPC drum 94.4 mm Imaging Unit Charge roller 50.2 mm Developing roller 43.6 mm Transfer roller 58.4 mm Transfer Roller Heat roller 125.6 mm Fuser Unit Pressure roller 157 mm 4-216 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 395 The pressure roller or heat roller in fuser unit defective. 1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-217...
  • Page 396 The surface of transfer roller is contaminated or worn out. Replace the transfer roller. HVPS terminal is contaminated. Clean the contaminated terminal. The output from the HVPS is abnormal. Replace the HVPS board. 4-218 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 397 Replace the imaging unit. The HVPS contact terminal is contaminated. Clean the HVPS contact terminal. The output from the HVPS is abnormal. Replace the HVPS board. The LSU is defective. Replace the LSU. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-219...
  • Page 398 3) Replace the transfer roller Assy. The transfer roller is improperly installed. • The toner level is not even on the imaging unit roller due to Replace the imaging unit. the bad blade. 4-220 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 399 Does recycle paper be used? Use the proper papers. The life of the imaging unit has been expired Replace the imaging unit. The output from the HVPS is abnormal. Replace the HVPS board. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-221...
  • Page 400 WARNING Do not touch the fuser unit while it is hot. The HVPS contact terminal is contaminated. Clean the HVPS contact terminal. The output from the HVPS is abnormal. Replace the HVPS board. 4-222 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 401 The pressure roller or heat roller in fuser unit defective. 1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-223...
  • Page 402 1) Disconnect and reconnect the harness. 2) Replace the harness. The connection between the main board and HVPS board is Reconnect the harness. If the main board or HVPS board is bad. defective, replace it. 4-224 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 403 Reinstall the imaging unit. Print 10 sample pages for test. 2) If the problem persists, replace the imaging unit. The contact between imaging unit and transfer roller is bad. Check if the imaging unit and transfer roller are installed properly. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-225...
  • Page 404 Check the connection between the fuser unit and main board. The fuser unit defective. 1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot. 4-226 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 405 • Cause : A particle of plastic got jammed between Imaging unit's connection parts. • Solution : Clean and check Shaft of Imaging unit & Hole of Frame main after removed Imaging Unit. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-227...

  • Page 406: Other Problems

    2) If the touch malfunction persists, check the followings. a) Press "Power button“ until the pop up will be displayed. b) Press pop-up area except “Cancel” and “Turn Off” button until the password window will be displayed. 4-228 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 407 Proiority : 1.(default) → 4. 401K_500K → 5. 500K_599K → 3. 148K_290K → 2. 86K_216K f) Check the touch operation. If the touch malfunction persists, change “Touch Config” to another value and test the touch operation again. Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-229...
  • Page 408 If scan margin need to adjust, please make progress auto adjustment job for scan margin and shading test also need to conduct. 1) Remove 8 screws. Then, disassemble the old hinge assembly from the DSDF unit. 2) Exchange the hinge assembly with new improved hinge. 4-230 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 409 Execute “Shading Test” using shading chart and check the result. (Picture 2–1 ~ 2–2) Put the Shading chart on the DSDF Tray → Select Shade and Print Report (ADF) Shading Chart is Xerox 4200 Letter size. (Don’t use A4 paper) Copyright© 1995-2016 SAMSUNG. All rights reserved. 4-231...
  • Page 410 4. Troubleshooting 5) Adjust the position of Hinge-right. (In case of occurred the simplex side skew) NOTE Skew spec (Top +/- 1.0 Degrees / Side 0.8 Degrees) 4-232 Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 411: System Diagram

    5. System Diagram 5. System Diagram Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 412: Reference Information

    To clean the frame and scan glass Black soft cloth To cover the OPC drum Service Install guide, User guide, When installing the machine. Installation Admin guide Software CD When installing the machine. Installation Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 413 6. Reference Information Tool Image Remark Test Chart To check the image quality Service A4 image, Skew • Spare Kit To fix the unit or parts Service Screw, E-Ring • Clamp To form the harness Service Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 414: Glossary

    IP addresses to client hosts. Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all DIMM the data within the machine like printing data, received fax data. Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 415 Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces. Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 416 As most faxes consist mostly of white space, this minimizes the transmission time of most faxes. Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6. Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 417 You just need NFC supported cell phone. In order to use this feature, Samsung Mobile Print app needs to be installed on your cell phone. Organic Photo Conductor (OPC) is a mechanism that makes a virtual image for print using a laser beam emitted from a laser printer, and it is usually green or rust colored and has a cylinder shape.
  • Page 418 Windows Me and Windows XP. A scan can be initiated from within these operating systems by using a WIAcompliant scanner. Wi-Fi is a popular technology that allows an electronic device to exchange data wirelessly over a Wi-Fi computer network, including high-speed Internet connections. Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 419 XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new document format, which has benefits for portable document and electronic document, developed by Microsoft. It is an XML-based specification, based on a new print path and a vector-based device-independent document format. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 420: The Sample Pattern For The Test

    6. Reference Information 6.3. The Sample Pattern for the Test The life of the toner cartridge and the printing speed are measured using the pattern shown below. Copyright© 1995-2016 SAMSUNG. All rights reserved.

  • Page 421: Model Name And Code

    - Applying Independent sub brand name by Segment : Xpress / ProXpress / MultiXpress 2) Model code Information • Basic Structure : [SL-●○○■□◆◆] ◆◆ : Function Information • Function Network Wireless Network Duplex Printing Reverse Type ADF XOA (eXtensible Open Architecture) Handset Auto Document Feeder Copyright© 1995-2016 SAMSUNG. All rights reserved. 6-10...

  • Page 422: Document Revision List

    Update the troubleshooting for A4–1110 error. 1.10 09/Aug/2016 Add M5360RX information. 1.11 23/Dec/2016 P.2–14 ~ 15 Add note for production suspension of 2–bin finisher and mailbox. 1.12 23/Jan/2017 P.1–1 Change LSU label image. 6-11 Copyright© 1995-2016 SAMSUNG. All rights reserved.
  • Page 423 CIS, Africa E.Asia, W.Asia, https://gspn2.samsungcsportal.com China, Japan N.America, S.America https://gspn3.samsungcsportal.com This Service Manual is a property of Samsung Electronics © 2016 Samsung Electronics Co.,Ltd. Co.,Ltd. All rights reserved. Any unauthorized use of Manual can be punished under Printed in Korea applicable International and/or domestic law.

This manual is also suitable for:

Multixpress m4370 seriesMultixpress m536 seriesSl-m5370lxSl-m4370lxSl-m5360rx

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