H2-5A31; The Paper In Finisher Stacker Is Nearly Full. Remove Printed Paper; H2-5A32; The Paper In Finisher Stacker Is Full. Remove Printed Paper - Samsung MultiXpress M5370 Series Service Manual

4. Troubleshooting
► Error Code

H2-5A31

H2-5A32

H2-5A34

H2-5A35

► Error message

The paper in finisher stacker is nearly full. Remove printed paper

The paper in finisher stacker is full. Remove printed paper

The paper in finisher bin2 is nearly full. Remove printed paper

The paper in finisher bin2 is nearly full. Remove printed paper
► Symptom
Finisher stacker tray made full, or Stacker operation is abnormal.
► Troubleshooting method
Check if there is any paper on the Finisher Stacker Tray. Remove it if there is.
If the error still occurs, check the followings.
1) Is the Finisher Stack Height Sensor (S10) working?
a) Check if the Stack height sensor actuator(SJ10 6332A) is abnormality.
b) Check if the connector (SJ10 8370)of Stack height sensor(S10) is disconnected.
c) Check if the connector(SJ10 8310) J8 on the main control board(JC81–07242A) is disconnected.
d) Check continuity and if the harness is damaged, replace as is necessary.
e) Replace the finisher Stack height sensor(S10).
f) Replace the Finisher main control board(JC81–07242A).
2) Is the Finisher Stack Full Sensor (S17) working?
a) Check if the Stack full sensor actuator(SJ10 6332A) is abnormality.
b) Check if the connector of Stack full sensor is disconnected.
c) Check if the connector(JR10 8320) J18 on the main control board(JC81–07242A) is disconnected.
d) Check continuity and if the harness is damaged, replace as is necessary.
e) Replace the finisher stack full sensor(S10).
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