Paper Jam In Hcf 2; Paper Jam In Tray 2 Or Tray Door Is Open - Samsung MultiXpress M5370 Series Service Manual

4. Troubleshooting
► Error Code
H1-2211
H1-2213
H1-2217
H1-2218
H1-2219
► Error message

Paper jam in HCF 2.

Paper jam in tray 2 or tray door is open.

► Symptom
Paper jam has occurred in 1st HCF. (Pick up unit connection is defective. / Pickup rollers are defective. / Pick up
sensor is defective.)
► Troubleshooting method
1) Remove the 1st HCF cassette. Remove the jammed paper. And install the 1st HCF cassette.
2) If the problem persists, check the followings.
3) Check if the proper paper is loaded in the cassette. If not, replace the paper.
4) Check if the pick up/reverse/forward roller are contaminated or worn out. Replace these rollers.
5) Check the 1st HCF pick up unit.
• Check if the sensor and actuator are assembled correctly. When the paper or something puts on sensor, check
the sensor output. Check if the value is changed to 3.3V width. If not, replace the sensor.
• If there is a defective part like a actuator, spring etc., replace it or the 1st HCF pick up unit.
6) Check the 1st HCF pick up motor.
• Check if the 1st HCF pick up motor cable is connected correctly.
• If the connection is OK, replace the 1st HCF pick up drive unit.
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