Samsung MultiXpress M5370 Series Manuals

Manuals and User Guides for Samsung MultiXpress M5370 Series. We have 1 Samsung MultiXpress M5370 Series manual available for free PDF download: Service Manual

Samsung MultiXpress M5370 Series Service Manual (423 pages)

Brand: Samsung | Category: All in One Printer | Size: 19.42 MB

Table of Contents
2
Precautions
8
Safety Warning
8
Caution for Safety
9
Toxic Material
9
Electric Shock and Fire Safety Precautions
9
Handling Precautions
11
Assembly and Disassembly Precautions
11
Disregarding this Warning May Cause Bodily Injury
12
ESD Precautions
13
Caution for Data Loss
14
Product Specifications and Description
15
Product Overview
15
Specifications
16
General Specification
16
Print Specification
18
Scan Specification
19
Copy Specification
20
Fax Specification
21
Paper Handling Specification
22
Software and Solution Specification
24
Supplies
26
Maintenance Parts
27
System Configuration
33
Feeding System
39
Feeding System Overview
39
Cassette
44
Pick-Up Unit
45
Registration Unit
46
Mpf(Multi-Purpose Feeder) Unit
47
Image Creation
48
Printing Process Overview
48
Toner Cartridge
49
Imaging Unit
50
Developer Unit
51
Drum Drive
53
Fuser Unit
54
Fuser Unit Overview
54
Fuser Unit Drive
55
Fuser Unit Temperature Control
56
Laser Scanning Unit (LSU)
57
LSU Overview
57
Laser Scanning Optical Path
59
Laser Synchronizing Detectors
60
Drive System
62
Drive Motors
62
Main Drive Unit
63
Main Drive (Opc_Regi._Pick-Up_Mp_Duplex)
64
Main Drive (Deve_Agitaitor_Toner Supply)
65
Fuser_Exit Drive
66
Scanner System
67
Scanner System Overview
67
Scanning System Components
68
Dual Scan Document Feeder(DSDF) (M5370LX_M4370LX)
69
Dsdf(Dual Scan Document Feeder) Overview
69
Electrical Parts Location
70
DSDF Drive System
72
Reverse Automatic Document Feeder(RADF) (M5360RX)
74
RADF Overview
74
Electrical Parts Location
75
RADF Drive System
77
Hardware Configuration
81
Main Board
84
Msok
87
Fax Joint PBA
88
Fax Card (Optional)
88
FDI (Optional)
89
OPE Hub PBA and OPE Joint Board
90
SMPS Board
92
Fuser Drive Board (FDB)
94
HVPS Board
95
Finisher PBA
97
SCF_HCF Board
98
CRUM Joint PBA
98
Sub-Cassette PBA
99
Crum Pba
99
Eraser PBA
100
Fuser CRUM PBA
100
Disassembly and Reassembly
101
Precautions When Replacing Parts
101
Precautions When Assembling and Disassembling
101
Precautions When Handling PBA
101
Releasing Plastic Latches
102
Maintenance
103
Machine Cleaning for Maintenance
103
Cleaning the DSDF White Bar (M5370LX_M4370LX)
103
Cleaning the RADF White Bar and Platen Glass (M5360RX)
104
Replacing the Maintenance Part
105
Fuser Unit
105
Transfer Roller
106
Pick-Up_Reverse_Forward Roller
107
MP Pad and MP Unit
108
DSDF Pick up Roller Assy (M5370LX_M4370LX)
112
DSDF Reverse Roller Assy (M5370LX_M4370LX)
113
SCF Pick-Up_Reverse_Forward Roller
114
HCF Pick-Up_Reverse_Forward Roller
115
RADF Pick up Roller Assy (M5360RX)
116
RADF Friction Pad Assy (M5360RX)
117
Replacing the Main SVC Part
118
Left Cover
118
Rear Cover
118
Front Cover
119
Fuser Drive Board (FDB)
120
HVPS Board
121
SMPS Board
122
Main Board
123
Hard Disk Drive(HDD)
124
Main Drive Unit
125
Fuser_Exit Drive Unit
126
Side Unit
127
Duplex Fan
129
Duplex Clutch
129
CTD Sensor
130
Scanner
131
Exit Unit
133
Exit Sensor 1
134
Exit Sensor 2
134
LSU (Laser Scanning Unit)
135
Regi_Feed_Ready Sensor
136
OPE Unit (M5370LX_M4370LX)
137
OPE Unit (M5360RX)
138
Platen Unit
140
Scan Upper
140
Scan Motor
141
Scan Joint Board
141
Cover Open Sensor
142
APS Sensor
142
DSDF (Dual Scan Document Feeder)(M5370LX_M4370LX)
143
DSDF Hinge
144
DSDF Cover
145
DSDF Board
146
DSDF Stacker
146
Dsdf Cover-Open
147
Dsdf Guide-Pick up Assy
148
Dsdf-Exit up
149
Holder-Harness
149
Dsdf-CCDM
150
DSDF Drive
151
RADF (Reverse Automatic Document Feeder)(M5360RX)
152
RADF Hinge
153
RADF Cover
154
RADF Board
155
RADF Stacker
156
Radf Cover-Open
157
Radf Sub Core Assy
158
Cover Jam Assy
159
Cover Platen Sub Assy
159
Holder-Harness
160
Duplex Motor Assy
160
RADF Motor Assy
161
Guide Pick up Assy
162
Exit Assy
163
Card Reader or NFC Kit Installation
164
1-Bin Finisher
166
Mail Box
171
2-Bin Finisher
174
Troubleshooting
179
Control Panel
179
Display Screen and Useful Buttons
181
Menu Navigation
181
Home Screen Overview
182
Customizing Your Home Screen
183
Notification Bar
185
Understanding the Leds
186
Updating Firmware
187
Updating from the Printer Control Panel
187
Updating from the Network
188
JAM Removal
191
Clearing Original Document Jams
191
Clearing Paper Jams
198
Service Mode
216
Entering the Service Mode
216
Service Mode Menu Tree
217
Information
222
General
222
Supply Status
222
Software Version
222
Service Hours
223
Fault Log
223
Print Reports
223
Export Reports
223
Maintenance Counts
224
Fault Count
224
Jam Count
224
Part Replacement Count
224
Diagnostics
226
Engine Diagnostics
226
Fax Diagnostics
230
Scanner Diagnostics
234
Adjustment
236
Service Functions
243
Main Memory Clear
243
Hard Disk Maintenance
243
Debug Log
244
Capture Log
244
Network Packet Capture
245
System Recovery
246
Clear System Cache
248
Hibernation
248
Paper Low Warning Message
248
Part Replacement Alert
248
Fdi
248
EIUL (End of Image Unit Life)
248
SFE (Special Feature Enablement)
249
Dealer ID
249
Envelope Rotate
251
Error Code and Troubleshooting
252
Ax-XXXX Type Error Code
260
Error Message
267
Sensor Failure: #A3-3412. Turn off then On. Call for Service if the Problem Persists
267
Lamp Failure: #A4-1110. Open the Door, then Close It. Call for Service if the Problem Persists
268
CX-XXXX Type Error Code
271
Prepare New Toner Cartridge
271
C1-111A
271
Shake Toner Cartridge and then Install. Replace Toner Cartridge if the Problem Persists
271
End of Life, Replace with New Toner Cartridge
272
Install Toner Cartridge
273
Toner Cartridge Is Not Compatible. Check Users Guide
274
Toner Cartridge Failure: #C1-1710. Call for Service
275
Prepare New Imaging Unit
276
End of Life, Replace with New Imaging Unit
276
Replace with New Imaging Unit(C3-1150)
276
End of Life, Replace with New Imaging Unit(C3-1170)
276
Imaging Unit Failure:#C3-1210. Please Turn off then on
276
Imaging Unit Failure: #C3-1314. Install Imaging Unit Again
277
Imaging Unit Failure: #C3-1315. Install Imaging Unit Again
277
Imaging Unit Failure: #C3-1316. Install Imaging Unit Again
277
Imaging Unit Is Not Installed. Install the Unit
278
Imaging Unit Failure: #C3-1414. Install Imaging Unit Again
278
Imaging Unit Is Not Compatible. Check Users Guide
278
Imaging Unit Failure: #C3-1710. Call for Service
278
Imaging Unit Failure: #C3-1711. Call for Service
278
Imaging Unit Failure: #C3-1712. Call for Service
278
Replace with New Fuser Unit
279
Replace with New Tray1 Pickup Roller
280
Replace with New Tray2 Pickup Roller
280
Replace with New Tray3 Pickup Roller
280
Replace with New Tray4 Pickup Roller
280
Replace with New MP Pickup Roller
281
Replace with New Transfer Roller
282
TR Failure: #C9-2220. Install Transfer Roller Again
283
H1-XXXX Type (Optional Cassette) Error Code
284
Paper Jam in Tray 2
284
Paper Jam in Tray 2 or Tray Door Is Open
284
Tray 2 Door Is Open. Close It
285
Tray 2 Cassette Is Pulled Out. Insert It Properly
285
Input System Failure: #H1-1230. Check Tray 2 Connection
285
Paper Is Low in Tray 2. Load Paper
286
Paper Is Empty in Tray 2. Load Paper
286
Input System Failure #H1-1253 : Pull Tray 2 out and Insert It
287
Paper Jam in Tray 3
288
Paper Jam in Tray 3 or Tray Door Is Open
288
Tray 3 Door Is Open. Close It
289
Tray 3 Cassette Is Pulled Out. Insert It Properly
289
Tray Failure: #H1-1332. Check Tray Connection
289
Tray 3 Is Not Installed. Install the Tray
289
Paper Is Low in Tray 3. Load Paper
290
Paper Is Empty in Tray 3. Load Paper
290
Input System Failure: #H1-1353. Pull Tray 3 out and Insert It
291
Paper Jam in Tray 4
292
Paper Jam in Tray 4 or Tray Door Is Open
292
Tray 4 Door Is Open. Close It
293
Tray 4 Cassette Is Pulled Out. Insert It Properly
293
Tray Failure: #H1-1434. Check Tray Connection
293
Paper Is Low in Tray 4. Load Paper
294
Paper Is Empty in Tray 4. Load Paper
294
Input System Failure: #H1-1453. Pull Tray 4 out and Insert It
295
Paper Jam in HCF 2
296
Paper Jam in Tray 2 or Tray Door Is Open
296
HCF 2 Door Is Open. Close It
297
HCF 2 Cassette Is Pulled Out. Insert It Properly
297
Input System Failure: #H1-2230. Check HCF 2 Connection
297
HCF 2 Is Not Installed. Install the HCF
297
Paper Is Low in HCF 2. Load Paper
298
Paper Is Empty in HCF 2. Load Paper
298
Input System Failure #H1-2253 : Pull HCF 2 out and Insert It
299
H2-XXXX Type (Finisher) Error Code
300
Finisher Failure #H2-5001. Turn off then On, after Checking Finisher
302
Finisher Failure #H2-5002. Turn off then On, after Checking Finisher
302
Finisher Failure #H2-5003. Turn off then On, after Checking Finisher
304
Finisher Failure #H2-5004. Turn off then On, after Checking Finisher
304
Finisher Failure #H2-5005. Turn off then On, after Checking Finisher
306
Finisher Failure #H2-5006. Turn off then On, after Checking Finisher
306
Finisher Failure #H2-5007. Turn off then On, after Checking Finisher
308
Finisher Failure #H2-5008. Turn off then On, after Checking Finisher
308
Finisher Failure #H2-5009. Turn off then On, after Checking Finisher
310
Finisher Failure #H2-5010. Turn off then On, after Checking Finisher
310
Finisher Failure #H2-5011. Turn off then On, after Checking Finisher
310
Finisher Failure #H2-5012. Turn off then On, after Checking Finisher
312
Finisher Failure #H2-5013. Turn off then On, after Checking Finisher
312
Finisher Failure #H2-5014. Turn off then On, after Checking Finisher
313
Finisher Failure #H2-5015. Turn off then On, after Checking Finisher
313
Paper Jam in Front of Finisher: #H2-5032
315
Paper Jam Inside of Finisher: #H2-5033
317
Paper Jam Inside of Finisher: #H2-5034
317
Paper Jam Inside of Finisher: #H2-5036
317
Finisher Door Is Open. Close It
320
Finisher Failure #H2-5064. Turn off then On, after Checking Finisher
321
Finisher Failure #H2-5065. Turn off then On, after Checking Finisher
321
Paper Jam in Front of Mailbox. Remove Paper: #H2-5080
322
Paper Jam Inside of Mailbox. Remove Paper: #H2-5081
322
Paper Jam at Mailbox bin 1. Remove Paper: #H2-5083
322
Mainbox Failure: #H2-5087. Check Mailbox
322
Mailbox Door Is Open. Close It
322
H2-5A21
323
Finisher Top Door Is Open. Close It
323
H2-5A31
324
The Paper in Finisher Stacker Is Nearly Full. Remove Printed Paper
324
H2-5A32
324
The Paper in Finisher Stacker Is Full. Remove Printed Paper
324
H2-5A34
324
The Paper in Finisher Bin2 Is Nearly Full. Remove Printed Paper
324
H2-5A35
324
H2-5A38
326
Paper in Mailbox bin 3 Is Full. Remove Printed Paper
326
H2-5A50
326
Finisher Failure #H2-5A50. Check Finisher
326
H2-5A62
327
Staple Cartridge Is Low. Replace It
327
H2-5A63
327
Staple Cartridge Is Empty or Not Installed. Replace It
327
H2-5A90
328
Paper Jam at the Top of Finisher: #H2-5A90
328
MX-XXXX Type Error Code
329
Paper Jam in Tray 1
329
Paper Jam in MP Tray
331
Tray 1 Cassette Is Pulled Out. Insert It Properly
333
Tray Failure: #M1-4111. Pull Tray 1 out and Insert It. Call for Service if the Problem Persists
334
Paper Is Low in Tray 1. Load Paper
335
Paper Is Empty in Tray 1. Load Paper
335
Paper Is Empty in All Tray. Load Paper
335
Paper Is Empty in MP Tray. Load Paper
336
Paper Jam Inside of Machine
337
Paper Jam at the Bottom of Duplex Path
339
Paper Jam at the Top of Duplex Path
339
Paper Jam in Exit Area
341
Paper Jam Inside of Machine
341
Paper in Output bin Is Full. Remove Printed Paper
342
Sx-XXXX Type Error Code
343
The Clock Became Initial Time. Set a Time Again
343
HDD System Failure: #S1-2411. Turn off then On. Call for Service if the Problem Persists
343
System Failure: #S1-2433 . Call for Service
344
HDD Error #S1-2434. Check Users Guide
345
HDD Error #S1-2435. Check Users Guide
345
HDD Error #S1-2436. Check Users Guide
345
HDD Error #S1-2437. Check Users Guide
345
HDD Error #S1-2438. Check Users Guide
345
HDD Error #S1-2439. Check Users Guide
345
MSOK Failure: #S1-2510. Call for Service & Change MSOK
346
MSOK Failure: #S1-2521. Call for Service
346
PPM Data Is Incorrect. Call for Service & Change MSOK
346
Engine System Failure: #S2-1211. Turn off then
346
S2-331D
348
Wait Delay Time for Lower Fixing Temperature
348
Supplying and Mixing Toner to Developer Unit. Please Wait
348
Calibrating Image Density. Please Wait
348
Door Is Open. Close It
348
U1-XXXX Type (Fuser) Error Code
359
Error Code
359
Error Message
359
U2-XXXX Type (LSU) Error Code
362
U3-XXXX Type(DSDF) Error Code
364
Original Paper Jam Inside the Scanner (M5370LX / M4370LX)
364
Original Paper Jam Inside the Scanner (M5370LX / M4370LX)
367
Original Paper Jam Inside the Scanner (M5370LX / M4370LX)
371
U3-XXXX Type(RADF) Error Code
375
Original Paper Jam Inside the Scanner (M5370LX / M4370LX)
375
Original Paper Jam Inside the Scanner (M5370LX / M4370LX)
378
Original Paper Jam Inside the Scanner (M5370LX / M4370LX)
382
Original Paper Jam in the Exit Area of Scanner (M5370LX / M4370LX)
384
Original Paper Jam in the Exit Area of Scanner (M5370LX / M4370LX)
387
Top Door of Scanner Is Open (M5360RX)
389
Image Quality Problem
391
Other Problems
406
System Diagram
411
Reference Information
412
Tools for Troubleshooting
412
Glossary
414
The Sample Pattern for the Test
420
Model Name and Code
421
Document Revision List
422

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