Original Paper Jam Inside The Scanner (M5370Lx / M4370Lx) - Samsung MultiXpress M5370 Series Service Manual

Table of Contents

4. Troubleshooting

► Error Code

U3–3311 / U3–3313 / U3–3314 / U3–3511 / U3–3513 / U3–3514

► Error message

Original paper jam inside the scanner

Original jam has occurred around the scan in roller and regi roller.

► Troubleshooting method

1) Check if the paper jam has occurred on RADF tray.

2) Open the RADF cover. Remove the paper on Guide-Pick up Assy.

3) Check if the actuator and pick up assy operate normally.

a) Check the operation of the regi sensor actuator of the Cover Open Assy. (Refer to U3–3213 troubleshooting.)

b) If the scan sensor actuator operates normally, check the followings.

i) Remove 6 screws.

ii) Open the Cover-Open. And then, release the stacker by pushing both sides to the direction of arrow.

Troubleshooting