Samsung MultiXpress M5370 Series Service Manual page 319

► Error Code
H2-5034
H2-5037
► Error message
Finisher Failure #H2-5003. Turn off then on, after checking finisher
► Symptom
Sheet jam on finisher exit section
► Troubleshooting method
Check if there is any paper on the finisher, the IOT paper path. Remove it if there is.
If the error still occurs, check the followings.
1) Is the Finisher Exit Sensor(S3, S11) working?
a) Check if the Exit sensor actuator (SJ10 2384)is abnormality.
b) Check if the connector(SJ10 8340) of the Finisher Exit sensor(S3) is disconnected.
c) Check if the connector(JR10 8320) J7 on the Finisher main board(JC81–07242A) is disconnected.
d) Check continuity and if the harness is damaged , replace as is necessary.
e) Replace the Finisher exit sensor(S3,S11).
f) Replace the Finisher main control board(JC81–07242A).
2) Is the Feed Exit Motor(M2) working?
a) Check if the connector(JR10 8320) of the Feed exit motor is disconnected.
b) Check if the connector J5 on the finisher main board(JC81 07242A) is disconnected.
c) Check if there is continuity in the harness, and if not replace the harness (JR10 8320), replace as is necessary.
d) Replace the Feed exit motor(M2).
e) Replace the Finisher main control board(JC81 07242A).
3) Check if there is any object on finisher paper path. Remove it if there is.
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4. Troubleshooting
4-141