Debug Log; Capture Log - Samsung MultiXpress M5370 Series Service Manual

4. Troubleshooting

4.5.6.3. Debug Log

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Service Functions > Debug Log
This function sets the system log message level. Users can select three options.
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Off : This option disables the logging option.
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Job Status: This option only enables the logging option of user created jobs.
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Details : This option enables all the logging options of the running tasks of the system. Note that this option might
create a trade-off of performance in certain system operation. Use this option when the system behaves abnormally,
and engineers need to investigate problems.

4.5.6.4. Capture Log

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Service Functions > Capture Log
This function copies all the saved log in the system to a UBS memory as a zip file. Note that the size of system log could
reach up to 1GB. If the system log size become considerably huge, it will take longer time to copy to the plugged memory.
1) Connect USB memory to device.
2) Enter SVC mode.
3) Go to "Service Functions > Debug Log" and change debug log level to "DETAILS".
4) Go to "Service Functions > Capture Log"
5) Select All or Period. When you select Period, input the start and end date.
6) Press Capture Log button.
7) Once it is completed, the message will be displayed. Then restore the debug log level to "JOB STATUS".
NOTE
If the system log size become considerably huge, it will take longer time to copy to the plugged memory.
8) Check is the Log file is created in the USB memory.
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