Dr026: Unsupported Module Configuration; Dr027: Replace Library Sn Label; Dr028: Motion Obstruction Diagnostic - IBM System Storage TS3310 Setup And Operator Manual

DR026: Unsupported Module Configuration

Problem:
The library has detected a configuratin of expansion module frames that is not supported by the current firmware.
There are two possible scenarios:
v The configuration is valid and your system requires newer firmware to support the configuration.
v The configuration of EM's is not a valid configuration.
Troubleshooting Steps:
Contact IBM Technical Support (see "Contacting IBM Technical Support" on page 10-17) to determine why your
module configuration is not supported.

DR027: Replace Library SN Label

Problem:
The library can not read one of the module serial number labels but has already validated that the bar code
scanning system is working properly. There are two likely scenarios:
1. Line of sight from the scanner to the module serial number bar code label is blocked by foreign material such as
a media bar code label.
2. The module serial number bar code label is damaged and the bar code scanner can not read it reliably.
Troubleshooting Steps:
1. Open the main library doors.
2. Look for and remove any obstructions in front of the module serial number bar code labels.
3. If no obvious foreign material is found, the module SN is damaged and the EM or CM will need to be replaced.
The library is not operational until it can successfully read the bar code label. Contact Service for possible CM or
EM replacement.

DR028: Motion Obstruction Diagnostic

Problem:
The library robot has failed to perform a motion. It appears that the motion has been obstructed by a foreign object
or a misplaced cartridge.
Troubleshooting Steps:
1. Open the main Access Door(s) and look for any obvious foreign objects or tapes obstructing motion.
2. Look under the robot to make sure that there is no tape or other hidden obstruction on the floor of the library.
3. Close the doors and wait for the System to complete initialization.
4. Use the Tools → Service → Library → Robot Test to exercise the robot and verify that the obstruction is cleared.
v If the test fails, contact IBM Technical Support for further troubleshooting. Refer to "Contacting IBM Technical
Support" on page 10-17.
v If the test passes, the obstruction is cleared. Monitor for reoccurrence.
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TS3310 Tape Library Setup and Operator Guide