Chapter 10. Troubleshooting - IBM System Storage TS3310 Setup And Operator Manual

Chapter 10. Troubleshooting

"Diagnosing a Problem" on page 10-2
"How the Library Reports Problems"
"Operator Intervention Messages" on page 10-2
"Interpreting LEDs" on page 10-6
"Checking / Reseating Cables" on page 10-13
"E-mailing Logs" on page 10-16
"Pre-Call Checklist" on page 10-17
"Contacting IBM Technical Support" on page 10-17
Before ordering a CRU replacement part, observe the LEDs on all library
components to determine exactly which part is failing. See "Interpreting LEDs" on
page 10-6 for more information. If the LEDs on all components are functioning
properly, see "Contacting IBM Technical Support" on page 10-17.
Important: This library has mandatory CRUs (customer replaceable units). These
How the Library Reports Problems
This library uses advanced problem detection, reporting, and notification
technology to alert customers of problems as soon as they occur. It performs
numerous self-tests to monitor the library's temperature, voltage and currents, and
standard library operations. These self-tests are performed each time the library is
powered ON, and during normal operation when the library is idle.
If the self-test detects a problem, the library generates a service report, or Operator
Intervention, that identifies which component is likely causing the problem. The
library's LEDs may also turn ON, OFF, or blink to indicate an abnormal state. If
the problem is not severe, the library continues to provide full functionality to all
unaffected logical libraries.
When possible, the library provides instructions for resolving problems. These
instructions appear on the library's Operator Panel.
© Copyright IBM Corp. 2005, 2006
CRUs are parts of the library that must be added, removed, and
replaced by the customer. If a customer chooses to have the CRU
added or removed/replaced by an IBM Service Representative, there
will be a charge for the service.
Before ordering a replacement CRU, ensure that the following criteria
is met:
v The failure is repeatable.
v A dump is captured for emailing to IBM Service.
– Use the ITDT tool for drive dumps.
– Use the Web User Interface (Service Library → Capture Log) for
library dumps.
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