Troubleshooting; Basic Troubleshooting Of The Mate3; Table 3 Basic Troubleshooting - Alpha Group OutBack Power MATE3 Owner's Manual

Basic Troubleshooting of the MATE3

Symptom Possible Cause
MATE3 does not The MATE3 is powered by the OutBack
power up. product to which it is connected. Make sure
that all OutBack products are powered-up
and operating correctly before connecting
the MATE3.
The left-hand RJ45 port on the back of the
MATE3 is used for computer communications.
It cannot power a MATE3.
HUB loses power The left-hand RJ45 port on the back of the
when cable is MATE3 is wired differently and may short out
plugged into MATE. a HUB.
MATE3 does not Make sure that all OutBack Products are
display a particular powered-up and operating correctly before
device, meter, or connecting the MATE3.
setting.
Voltmeter for a Meter could be miscalibrated.
particular device or
screen is inaccurate.
900-0117-01-00 Rev A
Table 3 Basic Troubleshooting

Troubleshooting

Remedy
Check or replace the CAT5 cables running
from the MATE3 to the OutBack product.
Make sure the CAT5 cable is plugged into
the correct RJ45 port (the right-hand port).
Make sure the CAT5 cable is plugged into
the correct RJ45 port (the right-hand port).
Check or replace the CAT5 cables running
from the MATE3 to the OutBack product.
If a HUB is being used, make sure no
OutBack products have been moved,
unplugged, or added.
Confirm correct voltage with an accurate
voltmeter. (Make all tests on the terminals
of the OutBack product.) If necessary, adjust
the product meter using the Calibration
menus.
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