Error Messages While Establishing A Connection With The Cockpit App - Otto Bock Genium Series Instructions For Use Manual

Status LED Charging status indicat­
The LED
ring is lit up
yellow
The LED
ring is lit up
green
The LED
ring is flash­
ing red

17.2.3 Error messages while establishing a connection with the cockpit app

Error message
Component was connec­
ted to another device.
Establish connection?
Mode change failed
or (5 LEDs)
LED 2 and 4 are lit up
LED 1, 3 and 5 are lit up
LED 3 is lit up
Cause
The component was connec­
ted to another device
An attempt was made to
switch to a different MyMode
while the component was in
motion (e. g. while walking)
A current connection to the
component was interrupted
Error
Charger excess temperat­
ure
Excessively high or low
temperature of the pros­
thesis
The prosthesis is not being
charged
Distance between battery
charger and receiver of the
charging unit too great.
The battery charger
functional but not connec­
ted to the receiver, or the
distance between the bat­
tery charger and receiver
of the charging unit is too
great.
The prosthesis is not being
charged
Defective battery charger.
Correction
To disconnect the original connection, tap the "OK"
button.
If the original connection is not to be disconnected,
tap the "Cancel" button.
For safety reasons, switching MyModes is only per­
mitted when components are at rest, e. g. while
standing or sitting.
Check the following points:
• Distance from the component to the device
• Charge level of the component's battery
• Bluetooth of the component switched on?
(Switching Bluetooth of the component on/off)
• Hold the component with the sole of the foot
facing up to make the component "visible" for
2 minutes.
• If multiple components were stored, was the
correct component selected?
Appendices
Resolution
Check whether the spe­
cified ambient conditions for
charging the battery are met
(see Page 103).
Connection may
improved by reducing the
distance between the char­
ger and receiver of the char­
ging unit.
is Connect the battery charger
or reduce the
between the charger and
the receiver of the charging
unit on the prosthesis.
Reset the error by discon­
necting and connecting the
power supply.
If the error persists, the bat­
tery charger and power sup­
ply must be inspected by an
authorised Ottobock Ser­
vice Center.
be
distance
109