Repair Procedures; Troubleshooting Procedures - MINOLTA-QMS Magicolor 2200 Series Manual

1

Troubleshooting procedures

In order to repair the printer, gather information from the user and follow the repair procedure to check each area as you
inspect the printer. The repair procedure is shown below.
CAUTION
Use care when pulling out the paper cassette tray. If the paper take-up roller is in the neutral position, damage could
occur.

1-1 Repair procedures

Procedure
1. Interview the user.
2. Turn the power on and check the area where
the printer is installed.
3. Check the control panel display.
4. Is there a jam error?
5. Is there a problem with the print image qual-
ity?
Description and corrective action
Carefully listen to and understand the user's description of the
problem. Take notes.
1. Does the engine properly initialize and perform its self-diag-
nosis when the power is turned on?
Refer to page E-3.
2. Are there any problems with the area where the printer is
installed.
Refer to page A-1 "Installation Environment"
Does the control panel display "Ready" or "Power Save" mode?
1. Are the connectors for the control panel properly inserted?
2. Perform the self-diagnostic paper passage test (engine test).
Refer to page E-4
3. If the control panel display is working properly, perform the
repair for the error shown.
Is there paper remaining inside the printer?
• If the problem is due to a jam error, remove the piece of paper.
Refer to page E-5.
1. Compare the print quality of a printed page with that of a test
print.
2. If the page is white, do the following:
Refer to page E-29.
3. If the page is black, check the following.
Refer to page E-29.
E-2