Service Cases - List View - Siemens SINUMERIK Series Function Manual

03/2012

4.2.1 Service cases - List view

Function description
Function
Create service case
(manually)
Fig. 4-4: List view of service cases
Function
Date/time
Machine ID
Name
Status
Author
Status
(filter)
Machine
(filter)
Search text
(filter)
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ePS Network Services, Function Manual (FH) - 03/2012
Description
Opens an existing service case so it can be processed.
Manual creation of a service case. The service case is
created for the currently selected machine.
Description
Displays the date and time when the service case
was created.
Designation of the machine from which the service
case originates or for which it was created.
Name of the service case
Note:
If the service case has been entered at the control
or the ePS Network Services Internet PC with the
machine information, the first 40 characters of the
fault description will be used for the name.
When a service case is entered directly into the
organizational overview at this point, a specific
name can be assigned.
Displays the processing status of a service case.
Currently assigned technician for a service case
However, is not the creator of the fault help request.
Filters all service cases according to status:
"Find" button starts the filtering.
Filters all service cases according to the machine
that is currently selected.
"Find" button starts the filtering.
Filters all service cases according to a free text.
"Find" button starts the filtering.
Note:
The filter text is applied to the machine ID and the
service case name.
Technicians cannot be found in this way.
The filter is only effective if the limitations are ad-
hered to.
4 Organizational tasks
4.2 Service cases
Type
DISPLAY
DISPLAY
DISPLAY
DISPLAY
DISPLAY
SELECTION
SELECTION
INPUT
(Max. 40
characters;
no differen-
tiation be-
tween upper
and lower
case; any
character
permitted)
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