Service Cases - Software - Siemens SINUMERIK 828D Series Software And Hardware Service Manual

Service cases - software

Service tools
The current versions of the software tools should be used for the subsequently described
service activities and for backing up the system and user data; these tools are supplied in the
SINUMERIK 828D toolbox DVD:
● SINUMERIK 828D boot system → configuration data
● Access MyMachine /P2P (incl. Lock MyCycles)
● PLC programming tool
● SINUMERIK Commissioning from CNC software V4.7
Backing up log files
If system problems occur, then it is necessary to backup all of the existing log files in order to
provide these to the hotline for diagnostics. There is a special shortcut key for this function:
This function generates a directory on the user CompactFlash card or on the USB flash drive
(front). If both are available, then the directory is created in both storage media.
The directory name has the following structure: LOG_date_time
Example:
LOG_091102_083615 stands for a directory generated on 02.11.2009 at 8:36:15.
This therefore ensures that a directory is not overwritten by pressing CTRL + ALT + D several
times. The directory contains all of the logbook and debug information available in the system.
Contact Technical Support
Contact to technical support:
www.siemens.com/sinumerik/help (www.siemens.com/sinumerik/help)
Software and hardware
Service Manual, 08/2018, 6FC5397-5DP40-6BA1
To ensure fast processing, please provide the following information:
● Alarm number with alarm text
● Description of the operator action/operating mode prior to the alarm
message
● Generate log files with the key shortcut: CTRL + ALT + D
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