Trigger On "Fault Message At Hmi - Siemens SINUMERIK Series Function Manual

3 Setting up functions
3.4 Fault services

3.4.10 Trigger on "Fault message at HMI"

Function description
It is possible to process service cases via ePS Network Services. For this purpose,
a fault help request can be output at the machine via the control (machine trigger).
However, it is also possible to do this from any ePS Network Services Internet PC
(server trigger).
To ensure that the fault help request reaches the correct contact person as quickly
as possible, a control monitor can be used in order to set a trigger when help is re-
quested regarding a fault. The control monitor should then inform the person re-
sponsible with an appropriate notification. An e-mail notification containing a de-
scription of the fault is sent automatically.
A special feature is the option of requesting any necessary remote access along
with the fault help request from the machine control. The helper can then switch to
the machine without any further assistance.
Request teleservice session
Anyone searching for help at the machine can request a teleservice session at the
same time as he/she is requesting help for a fault. The session ID required to start
teleservice is transferred directly by the PC of the remote service engineer and,
provided that the window on the control is not exited, does not need to be entered
manually at the machine. This function is especially useful if no phone connection
is available to ask about the session ID or if other circumstances prevent commu-
nications of the session ID.
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ePS Network Services, Function Manual (FH) - 03/2012
03/2012