Ricoh AP-P2 G188 Field Service Manual page 352

3. Appendix: Service Call Conditions
No. Type
CTL
874
D
3
No. Type
CTL
875
D
No. Type
CTL
876
D
-001
-002
94
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Delete All error 1: HDD
An error is detected while all of the HDD or NVRAM are formatted physically by
the Data Overwrite Security Unit (M354).
• Data Overwrite Security Unit (SD card) not installed
• Defective HDD
1. Install the Data Overwrite Security Unit (M354).
2. Replace the HDD.
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Delete All error 2: Data area
An error is detected while all of the HDD or NVRAM are formatted logically by the
Data Overwrite Security Unit (M354).
• The logical format for the HDD fails.
Turn the main switch off/on and try the operation again
Details (Symptom, Possible Cause, Troubleshooting Procedures)
Log Data Error
An error was detected in the handling of the log data at power on or during machine
operation. This can be caused by switching the machine off while it is operating.
Log Data Error 1
• Damaged log data file in the HDD
Initialize the HDD with SP5832-004.
Log Data Error 2
• An encryption module not installed
1. Install the DESS module.
2. Disable the log encryption setting with the user tool.