Troubleshooting Reagent Messages; Errors Codes And Corrective Actions - Siemens DCA Vantage Operator's Manual

Symptom
Touchscreen not
responding or not
responding
correctly.

Troubleshooting Reagent Messages

These message display when an error occurs with the reagent cartridge.
Symptom
Reagent not
absorbed by
cartridge filter at
the end of the
test.
Thermal Dot has
reacted (HbA
1c
reagents only)

Errors Codes and Corrective Actions

This section of the guide lists error codes and messages, along with a
description and corrective actions.
DCA Vantage Operator's Guide
Possible Cause Action
Touchscreen Run the touchscreen calibration.
needs to be Refer to Calibrating the
calibrated. Touchscreen‚ page 110.
Possible Cause Action
The Verify that the system is properly
DCA Vantage installed on a level surface.
system is not on
a level work
surface.
The filter in the Contact your local technical support
capillary holder is provider.
not absorbent.
Product was not There are 2 indicators: outside and
shipped or stored inside. The outer shipper has an
properly. over temperature indicator. If this
indicator is red or black, the product
was not stored properly. Check the
inside indicator to confirm. If the
inside indicator is red, the
cartridges should be discarded. The
outside indicator can be red or
black, while the inside indicator is
normal. In this case, the cartridges
can be used.
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