Saving Logs - Procleix TIGRIS Operator's Manual

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Saving Logs

Note: To access this function, the operator must have "Maintenance-Admin Logs" rights. In
addition, "Allow Send Logs" must be enabled in the system configuration.
System logs may need to be saved for troubleshooting purposes. To do so:
1. Do one of the following:
♦
In the Logging tab of the Maintenance screen, under All Logs, click Send Logs.
♦
If the system is in the "Error - No Data Access" mode, on the Messages screen click
Send Logs.
A Send Logs window opens.
2. Select the date range of interest as specified by Novartis Diagnostics Technical Service.
3. Click Send to save the logs.
A second Send Logs window appears and gives the status of the logs being archived.
All logs are saved to the archive location set in the system configuration. The name of
the saved file follows the naming convention: YYYYMMDD HH.MM[save date] (System
Software Version-Serial Number) - YYYYMMDD HH.MM[start date] to YYYYMMDD
HH.MM[end date].zip
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Part # 902649EN Rev. A
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PROCLEIX TIGRIS System Operator's Manual
Volume I: Operating the Instrument