Webrtc - AudioCodes Mediant 800B User Manual

Gateway & e-sbc

Hide thumbs Also See for Mediant 800B:

Table of Contents

WebRTC

The device supports interworking of Web Real-Time Communication (WebRTC) and SIP-

based VoIP communication. The device interworks WebRTC calls made from a Web

browser (WebRTC client) and the SIP destination. The device provides the media interface

WebRTC is a browser-based real-time communication protocol. WebRTC is an open

source, client-side API definition (based on JavaScript) drafted by the World Wide Web

Consortium (W3C) that supports browser-to-browser applications for voice calling (video

chat, and P2P file sharing) without plugins. Currently, WebRTC is supported only by

Mozilla Firefox and Google Chrome Web browsers. Though the WebRTC standard has

obvious implications for changing the nature of peer-to-peer communication, it is also an

ideal solution for customer-care solutions to allow direct access to the contact center. An

example of a WebRTC application is a click-to-call button on a consumer Web site (see

following figure). After clicking the button, the customer can start a voice and/or video call

with a customer service personnel directly from the browser without having to download

any additional software plugins. The figure below displays an example of a click-to-call

application from a customer Web page, where the client needs to enter credentials

(username and password) before placing the call.

Figure 37-5: Example of WebRTC for Click-to-Call Application

The WebRTC feature is a license-dependent feature and is available only if it is

included in the License Key that is installed on the device. For ordering the

feature, please contact your AudioCodes sales representative.

The maximum concurrent WebRTC sessions (signaling-over-secure WebSocket

and media-over-DTLS) supported by the device is 500.

The WebRTC standard requires the following mandatory components, which are supported

by the device:

Voice coders: Narrowband G.711 and wideband Opus (Version 1.0.3, per RFC

User's Manual

Mediant 800B Gateway & E-SBC

Document #: LTRT-10298