AudioCodes Mediant 800B Installation And Maintenance Manual
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AudioCodes Mediant 800B Installation And Maintenance Manual

Microsoft teams direct routing survivable branch appliance
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Installation and Maintenance Manual
AudioCodes DR-SBA for Microsoft Teams
Microsoft Teams Direct Routing
Survivable Branch Appliance
(DR-SBA)
Version 1.0.1xx

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Summary of Contents for AudioCodes Mediant 800B

  • Page 1 Installation and Maintenance Manual AudioCodes DR-SBA for Microsoft Teams Microsoft Teams Direct Routing Survivable Branch Appliance (DR-SBA) Version 1.0.1xx...

  • Page 3: Table Of Contents

    Mediant 800B/C ....................17 Mediant 1000B ..................... 17 Virtual Appliance ....................17 Physical Description for OSN-Based Devices ..........19 Mediant 800B/800C Front-Panel Description ............19 Rear-Panel Description ..................21 Mediant 1000B Front-Panel Description ............... 22 Mediant 1000B Rear-Panel Description ..............23 Preparing SBA at Datacenter ..................25...
  • Page 4 Mediant SBA SBC Setup ......................59 Add Proxy Set ...................... 59 6.1.1 Configure Proxy Addresses ..................60 6.1.2 Add IP Group ......................61 Terminate SIP Option and Refer................62 Add IP-to-IP Routing from Teams SBA to PSTN ..........62 Add Forking for PSTN calls to Teams and to Teams SBA ........62 Teams Branch Survivability Policy ..............
  • Page 5 Installation and Maintenance Manual Contents 14.7 One way Voice ....................100 14.8 LMO (Local Media Optimization) is not Working ..........100 A Re-Image DR-SBA from USB ................101 Burn the DR-SBA via USB .................. 101 COM Console ..................... 101 KVM/VGA Systems .................... 102 Version 1.0.1xx Microsoft Teams...
  • Page 6 Mediant SBA This page is intentionally left blank. Installation and Maintenance Manual LTRT-33443...
  • Page 7 Please contact your local recycling authority for disposal of this product. Customer Support Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information, please visit our website at https://www.AudioCodes.com/services-support/maintenance-and-support.
  • Page 8 Update to Section “Application Secret” for Client Secret expiration settings. Documentation Feedback AudioCodes continually strives to produce high quality documentation. If you have any comments (suggestions or errors) regarding this document, please fill out the Documentation Feedback form on our website at https://online.AudioCodes.com/documentation-feedback.

  • Page 9: Introduction

    Virtual Appliance DR-SBA  Mediant 800B, Mediant 800C and Mediant 1000B are 1U chassis, providing Microsoft Teams resiliency as well as optional, PSTN Gateway and Session Border Controller (SBC) capabilities. It also provides optional, direct connectivity to Analog Devices through customer-ordered Foreign exchange Station (FXS) port interfaces.

  • Page 10: Main Benefits

    SBC/Gateway. Note: Installation of any third-party software, except that which is included in the Mediant Mediant 800/Mediant 1000 DR-SBA package purchased from AudioCodes, on the device's OSN server must first be approved by AudioCodes. Note: The SBA Skype for Business image also includes AudioCodes Auto-Attendant...

  • Page 11: Specifications

    Installation and Maintenance Manual 1. Introduction Specifications Table 1-1: Mediant 800B DR-SBA Specifications Item Description Maximum PSTN Capacity (Channels) Maximum Number of SBC Sessions Ability to Host Additional Business Applications Modularity Fixed with software scalability options Digital Interfaces Up to 2 E1/T1 spans...
  • Page 12 Mediant SBA Table 1-3: Mediant 1000B DR-SBA Specifications Item Description Maximum PSTN Capacity (Channels) Maximum Number of SBC Sessions Ability to Host Additional Business Applications (SBA v2) Modularity Modular 1, 2, 4, 6, 8 T1/J1 spans Digital Interfaces • 1, 2, 4, 6 E1 spans •...

  • Page 13: Available Mediant Dr-Sba Models

    Installation and Maintenance Manual 1. Introduction Available Mediant DR-SBA Models The following table lists the orderable Mediant 800B SBA models for Teams. Table 1-5: Mediant 800B DR-SBA Models Model Description M800B-SBC-SBA-TMS Mediant 800B DR-SBA for Microsoft Teams, with OSN platform providing the following interfaces: 3 x USB 2.0 ports (Standard-A type) for connecting peripheral...
  • Page 14 Hyper-V or VMware Platforms. The SBC Items are not included. Note: SBC items should be installed or purchased separately according to the customer requirements. Note: If you have a Mediant 800B/C or Mediant 1000B SBA model with Lync/Skype for Business Server (Mediant...

  • Page 15: Hardware Description

    Part I Hardware Description...

  • Page 17: Verifying Package Contents

    Mediant 800 without VGA connector in the rear panel) Check, retain and process any documents. If any items are missing or damaged, please contact your AudioCodes sales representative. Mediant 1000B Ensure that your Mediant 1000B DR-SBA package is shipped with the following items: 4 x Anti-slide bumpers for desktop installation ...
  • Page 18 Mediant SBA This page is intentionally left blank. Installation and Maintenance Manual LTRT-33443...

  • Page 19: Physical Description For Osn-Based Devices

     Mediant 800B/800C Front-Panel Description The front panel of the device provides various port interfaces for the optional SBC-Gateway functionality. Figure 3-1: Mediant 800B Front Panel Figure 3-2: Mediant 800C Front Panel Note: • The telephony interfaces are customer-ordered items and not shipped by default.
  • Page 20 Mediant SBA Table 3-1: Front-Panel Description Item # Label Description POWER / LEDs indicating the status of power and reboot/initialization. STATUS FXS / FXO / BRI Telephony port interfaces that can include one or a combination of the / PRI following, depending on the ordered model: FXS port interfaces (RJ-11) •...

  • Page 21: Rear-Panel Description

    DC power inlet for accepting a DC terminal block plug. Note: ■ DC power is applicable only to Mediant 800C. ■ Use only the AC/DC power adaptor that is supplied by AudioCodes to connect the DC inlet Version 1.0.21 Microsoft Teams...

  • Page 22: Mediant 1000B Front-Panel Description

    Mediant SBA Mediant 1000B Front-Panel Description The front panel of the device provides various port interfaces for the optional SBC-Gateway functionality. Figure 3-5: Front Panel Note: • The telephony interfaces are customer-ordered items and not shipped by default. The figure above is used only as an example. The number and type of interface •...

  • Page 23: Mediant 1000B Rear-Panel Description

    Installation and Maintenance Manual 3. Physical Description for OSN-Based Devices Mediant 1000B Rear-Panel Description The rear panel of the device provides the modules for the OSN server on which the DR-SBA runs. Figure 3-6: Rear Panel Table 3-4: Rear-Panel Description Item # Label Description...
  • Page 24 Mediant SBA This page is intentionally left blank. Installation and Maintenance Manual LTRT-33443...

  • Page 25: Preparing Sba At Datacenter

    Part II Preparing SBA at Datacenter...

  • Page 27: Introduction

    Refer to one of the following documents: Enterprise Solution: Connecting AudioCodes' SBC to Microsoft Teams Direct  Routing Enterprise Model Service Provider Solution: Connecting AudioCodes SBC to Microsoft Teams Direct  Routing Hosting Model Configuration Note DR-SBA FQDN and Certification The FQDN for the DR-SBA is configured in the certificate (you can use a .pfx certificate file...
  • Page 28 Mediant SBA Figure 4-1: App Register Figure 4-2: Application ID and Tenant ID Select the Authentication tab. Select Add Platform. Select Web. Insert https://login.microsoftonline.com/common/oauth2/nativeclient into Redirect URIs Select the “Access tokens” and “ID tokens” Check boxes. Select Configure. Installation and Maintenance Manual LTRT-33443...
  • Page 29 Installation and Maintenance Manual 4. Introduction Note: “Add a Platform” is only required for the 1 URI. If a Web Platform has already been created, select Add URI. Figure 4-3: Add URI Adding application_access_custom_sba_appliance API permissions: Click Add a permission and then select APIs my organization uses tab . •...
  • Page 30 Mediant SBA Figure 4-5: Add a Permission Select this API and on the next page select Application permissions, check “application_access_custom_sba_appliance API” and click Add permission. Add new Application permissions Figure 4-6: Add a Permission Select the new permission you added, select the “Grant admin consent for…” and select Figure 4-7: Add a Permission Installation and Maintenance Manual LTRT-33443...

  • Page 31: Application Secret

    Installation and Maintenance Manual 4. Introduction Figure 4-8: Add a Permission Application Secret This section describes how to create an Application secret.  To create an Application secret: In the Navigation pane, open Certificates & secrets. Select New client secret. Figure 4-9: Add Application Secret Version 1.0.21 Microsoft Teams...
  • Page 32 Mediant SBA Figure 4-10: Add Application Select either 24 months or Custom years for expiration time and enter description. Click Add. Copy the new client secret value for the following steps. Figure 4-11: Copy Client Secret Value Note: Copy the new client secret value. You won't be able to retrieve it after you perform another operation or leave this page.

  • Page 33: Teams Dr-Sba Setup

    Installation and Maintenance Manual 5. Teams DR-SBA Setup Teams DR-SBA Setup This chapter describes the Teams DR-SBA setup. Deploying DR-SBA Image with VMware vSphere Hypervisor (ESXi) This section describes how to deploy the DR-SBA Image on the VMware vSphere Hypervisor (ESXi) virtual appliance.
  • Page 34 Mediant SBA Figure 5-2: Create VM Select ESXi 7.0 U2 or higher with Windows Server 2019 (64-bit) and then click Next. Figure 5-3: Select VM Version and OS In the Select Storage screen, select Standard Storage and then click Next. Installation and Maintenance Manual LTRT-33443...
  • Page 35 Installation and Maintenance Manual 5. Teams DR-SBA Setup Figure 5-4: Select Storage In the Customize settings screen, select the VM Options tab and change the Boot options field to BIOS (instead of the default EFI). Figure 5-5: VM Options Select the Virtual Hardware tab and then click Existing hard disk. Set the number of processor cores (minimum 2).
  • Page 36 Mediant SBA Figure 5-6: Configure Hard Disk In the Datastore browser, navigate to the path of the vmdk file that you downloaded and copied to the VMware server and then click Select. Figure 5-7: Navigate to the VMDK File. Click Finish. Installation and Maintenance Manual LTRT-33443...
  • Page 37 Installation and Maintenance Manual 5. Teams DR-SBA Setup Figure 5-8: Ready to Complete When the new virtual machine is ready, make sure that it is configured as first BOT priority (SCSI 0:0) and click Save. Figure 5-9: First BOT Priority Version 1.0.21 Microsoft Teams...

  • Page 38: Deploying Dr-Sba Image With Hyperv Hypervisor

    Mediant SBA Deploying DR-SBA Image with HyperV Hypervisor This section describes how to deploy the DR-SBA Image on the HyperV Hypervisor virtual appliance.  To deploy the DR-SBA image with HyperV Hypervisor: Download the VMDK file containing the DR-SBA image to the virtual machine (see Section 2.3).
  • Page 39 Installation and Maintenance Manual 5. Teams DR-SBA Setup Figure 5-11: Specify VM Name and Location Select the Generation 1 radio button and then click Next. Figure 5-12: Specify Generation Version 1.0.21 Microsoft Teams...
  • Page 40 Mediant SBA Assign memory (8G minimum). Figure 5-13: Assign Memory Configure the available network interface: Figure 5-14: Configure Networking Installation and Maintenance Manual LTRT-33443...
  • Page 41 Installation and Maintenance Manual 5. Teams DR-SBA Setup Chose to use an existing virtual hard disk and click Browse. Figure 5-15: Connect Virtual Hard Disk Navigate to the location of the vhdx file you downloaded and copied to the Hypervisor server.
  • Page 42 Mediant SBA After the Hyper-v’s new virtual server has been created, click Settings: Figure 5-17: Settings Click ‘Processor’ and set the number of processor cores (minimum 2): Figure 5-18: Number of Virtual Processors Installation and Maintenance Manual LTRT-33443...
  • Page 43 Installation and Maintenance Manual 5. Teams DR-SBA Setup When the new virtual machine is ready, click Start to start the server. Figure 5-19: Start Virtual Machine Version 1.0.21 Microsoft Teams...

  • Page 44: Logging In To Dr-Sba And Enabling License

    Mediant SBA Logging in to DR-SBA and Enabling License This section describes the initial login to the DR-SBA Web browser and license activation.  To login to DR-SBA and enable license: Login Via Web Browser to the DR- SBA IP with the following credentials: User: Administrator •...

  • Page 45: Licensing The Product

    License activation is intended only for first-time software activation upon product • purchase (or if your License Key is "lost", due to whatever reason).  To obtain and activate the License Key: Open AudioCodes Web-based Software License Activation tool http://www.audiocodes.com/swactivation: Version 1.0.21...
  • Page 46 AudioCodes (for example, for support and software upgrades). The Product Key is provided in the Order Confirmation e-mail sent to you by AudioCodes upon your purchase, as shown in the example below: Installation and Maintenance Manual...
  • Page 47 Click Send to submit your license activation request. Once AudioCodes processes and completes your license activation, you will receive an e-mail notification with the License Key file attached. Open the file with any text-based program (such as Notepad) and make sure that the serial number ("S/N") in the License Version 1.0.21...

  • Page 48: Network Setup

    Mediant SBA Key is correct and reflects the Serial Number of your DR-Teams SBA displayed in the License Settings screen. Figure 5-24: Email Confirmation with new License Key Warning: Do not modify the contents of the License Key file. Proceed to Step 3 in Section 5.3. Network Setup This section describes the Network Interface Setup.
  • Page 49 Installation and Maintenance Manual 5. Teams DR-SBA Setup Figure 5-26: Network Interface Setup (Virtual Machine-Based Setup) Figure 5-27: Direct Routing SBA LAN Setup Version 1.0.21 Microsoft Teams...

  • Page 50: Change The Local Administrator Password

    Mediant SBA Change the Local Administrator Password The default password is “Pass123” which is recommended to change. Note: You can skip this step if you wish to retain the old password. Figure 5-28: Change Local Admin Password Installation and Maintenance Manual LTRT-33443...

  • Page 51: Set Date And Time

    Installation and Maintenance Manual 5. Teams DR-SBA Setup Set Date and Time Set the correct date/time/time zone – be sure that you have access to NTP (by default  global NTP is used for workgroup: time.windows.com). Note: When the SBA is in the workgroup, the NTP can be set via cmd when you RDP to the SBA.

  • Page 52: Join To Domain

    Mediant SBA Join to Domain You can join to the domain if its required – the Teams SBA can run in Workgroup mode as  well. Note: This step is optional. Figure 5-30: Change Local Admin Password Login to Teams This section describes how to login to Microsoft Teams.
  • Page 53 Installation and Maintenance Manual 5. Teams DR-SBA Setup information” section (see below) – click Next. Figure 5-31: Login to Teams (User & Password) Figure 5-32: Login Direct Routing SBA Tenant Credential (Set DR-SBA) Version 1.0.21 Microsoft Teams...

  • Page 54: Add Or Select Teams Dr-Sba

    Mediant SBA Add or Select Teams DR-SBA In this step you define the Teams DR-SBA – and in the process also add it to Microsoft Teams. You can add the new Teams DR-SBA or use one that has already been defined on Teams directly via the PowerShell.

  • Page 55: Select Existing Teams Sba Fqdn

    Installation and Maintenance Manual 5. Teams DR-SBA Setup 5.9.3 Select Existing Teams SBA FQDN In case you wish to select the Teams SBA FQDN that has already been defined for this SBA: Click Existing Direct Routing SBA(FQDN pre-created) option. Select the FQDN from the drop-down list and in case you wish to update related data, for example, the SBA description, select the update key.

  • Page 56: Teams Dr-Sba Certificate

    Mediant SBA 5.10 Teams DR-SBA Certificate This section describes how to assign Teams DR-SBA certificates. Firstly, you must import a certificate, which can be done by importing a pfx file or by generating a CSR via the DR-SBA Web, have it signed and then imported. ...

  • Page 57: Application Id And Application Secret

    Installation and Maintenance Manual 5. Teams DR-SBA Setup Note: • The CA that is used must be trusted by the Teams clients and the SBC. • In case a Private CA is used, you need to verify that its CA is installed on the DR-SBA. Do this by importing a .p7b/.pfx certificate file with full certificate chain or directly via RDP.
  • Page 58 Mediant SBA Click Finish to close the Wizard. Due to a known issue, restart the “Microsoft Teams SBA service” after completing the wizard. This can be done from the Tools menu: Figure 5-40: Microsoft Teams SBA service Restart Installation and Maintenance Manual LTRT-33443...

  • Page 59: Sbc Setup

    Enterprise Solution: Connecting AudioCodes' SBC to Microsoft Teams Direct  Routing Enterprise Model Service Provider Solution: Connecting AudioCodes SBC to Microsoft Teams Direct  Routing Hosting Model Configuration Note This chapter describes an example setup on how to configure the DR SBC setup to work with Teams SBA.

  • Page 60: Configure Proxy Addresses

    Mediant SBA Figure 6-2: Configuration Example Proxy Sets in Proxy Sets Table Proxy SBC IPv4 TLS Context Proxy Proxy Hot Load Index Name Name Keep-Alive Swap Balancing Interface Method SIPTrunk Using SIPTrunk Default (arbitrary name) Options Teams Using Random Teams Teams Enable (arbitrary name)

  • Page 61: Add Ip Group

    Installation and Maintenance Manual 6. SBC Setup Note: In case the DNS used by the SBC can’t resolve the DR-SBA FQDN – add the DR-SBA FQDN to the SBC local DNS. 6.1.2 Add IP Group This step describes how to configure an SBC IP Group to the DR-SBA. The IP Group represents an IP entity on the network with which the SBC communicates.

  • Page 62: Terminate Sip Option And Refer

    Mediant SBA Terminate SIP Option and Refer Validate that the IP-to-IP Routing rules that were added for Microsoft Teams for SIP Option and SIP Refer will be valid for Teams DR-SBA as well or add the same routing for the Teams SBA IP Group.
  • Page 63 Installation and Maintenance Manual 6. SBC Setup Figure 6-6: IP-to-IP Call Routing Rules Source Request Call ReRoute Dest Dest Dest Index IP Group Type Triger IP Group Type IP Group Address Terminate Dest OPTIONS internal OPTIONS Address Refer from Request Teams REFER Teams...
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  • Page 65: Teams Branch Survivability Policy

    Installation and Maintenance Manual 7. Teams Branch Survivability Policy Teams Branch Survivability Policy The Teams Branch Policy contains one or more Teams SBA devices. You need to create the policies via PowerShell command New-CsTeamsSurvivableBranchAppliancePolicy in Skype for Business Online PS. The parameters to the cmdlet are as follows: Identity - The identity of the policy ...
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  • Page 67: Assigning Teams Branch Survivability Policy To Users

    Identity user1@contoso.com Note: AudioCodes’ can offer User Management Pack 365 (UMP 365). UMP365 is a software application WEB GUI that simplifies Microsoft 365 Users MACD and lifecycle management of Microsoft Teams, SharePoint and OneDrive policies with Microsoft Direct Routing capabilities.
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  • Page 69: Firewall

    Installation and Maintenance Manual 9. Firewall Firewall The following tables describe the firewall rules that need to be configured on the enterprise firewall. Table 9-1: Port - SBA  Teams Client Traffic From Source port Destination port Teams 4444 Client Teams 4444 Client...
  • Page 70 Mediant SBA Table 9-5: Port – Teams Client  Teams Cloud Traffic From Source port Destination port HTTPS Teams Teams Client Cloud Table 9-6: Port – Teams SBA Web GUI  Teams SBA Web Traffic From Source port Destination port HTTP Teams SBA Teams...

  • Page 71: Using The Dr-Sba Management Interface

    Installation and Maintenance Manual 10. Using the DR-SBA Management Interface Using the DR-SBA Management Interface Once you have initially set up the SBA through the SBA Management Interface's SBA Setup Wizard, as described in Chapter 5, you can use the SBA Management Interface for full configuration, maintenance and monitoring of the SBA.

  • Page 72: Viewing General Dr-Sba Details

    Mediant SBA Item # Description Opens AudioCodes website, displaying a page with additional DR-SBA applications (Fax Server and Auto Attendant IVR). 10.1 Viewing General DR-SBA Details The following procedure describes how to view general DR-SBA details.  To view general DR-SBA details: From the Monitor menu, select the Dashboard folder, and then click Dashboard.
  • Page 73 Installation and Maintenance Manual 10. Using the DR-SBA Management Interface Figure 10-3: System Info Window The following information is displayed: Name: Username of the currently logged-in user  Domain: Domain name to which the SBA is joined  DNS Host Name: Name of the SBA ...

  • Page 74: Dr-Sba Configuration

    Mediant SBA 10.2 DR-SBA Configuration This section describes DR-SBA configuration operations that can be performed through the SBA Management Interface (in addition to configuration through the SBA Setup Wizard described in Chapter 5). 10.2.1 Viewing and Configuring Network Interfaces The device includes the following network interface cards (NIC): OSN SBA: ...
  • Page 75 Installation and Maintenance Manual 10. Using the DR-SBA Management Interface Figure 10-6: Configuring a Network Interface (e.g., External NIC Team) Network configuration is explained in detail in the SBA Wizard section (see Section 5.4). Version 1.0.21 Microsoft Teams...

  • Page 76: Changing The Login Password

    Mediant SBA 10.2.2 Changing the Login Password The following procedure describes how to change the login password of the administrator who is currently logged into the SBA Management Interface.  To change the login password: From the Setup menu, select the Setup folder, and then click Change Admin Password;...

  • Page 77: Configuring Date And Time

    Installation and Maintenance Manual 10. Using the DR-SBA Management Interface 10.2.3 Configuring Date and Time The following procedure describes how to configure the SBA server's date and time.  To configure the date and time: From the Setup menu, select the Setup folder, and then click Date & Time; the following appears: Figure 10-8: Configuring Date and Time Click the 'Date' field, and then select the date using the pop-up calendar.

  • Page 78: Configuring Snmp

    Mediant SBA 10.2.4 Configuring SNMP The following procedure describes how to configure SNMP-based communication between the DR-SBA and AudioCodes One Voice Operations Center (OVOC).  To configure SNMP: From the Setup menu, select the Setup folder, and then click SNMP.

  • Page 79: Configuring Certificates

    Installation and Maintenance Manual 10. Using the DR-SBA Management Interface 10.2.5 Configuring Certificates The following dialog is used to configure the DR-SBA certificate.  To configure certificates: From the Setup menu, select the Setup folder, and then click Direct Routing SBA Certificate.
  • Page 80 Mediant SBA Figure 10-11: Access List By default, any IP address can access the Web and RDP (Any option). To allow SBA management from a specific IP/Subnet, select the Authorized IP/Subnet option; the following appears: Figure 10-12: Access List: Authorized IP/Subnet You can add an IP address/subnet in one of the following formats: Single IPv4 address (e.g.

  • Page 81: Configuring Teams Online

    Installation and Maintenance Manual 10. Using the DR-SBA Management Interface 10.2.7 Configuring Teams Online The following dialog is used to configure the DR-SBA FQDN, SIP listen IP and Azure Application ID/Secret.  To configure certificates: From the Setup menu, select the Setup folder, and then click Teams Online. Figure 10-13: Configuring Teams Online The Teams Online configuration is explained in detail in the SBA Wizard section, see Chapter 5 for more information.

  • Page 82: Sbc/Gateway-Related Operations

    Mediant SBA 10.3 SBC/Gateway-Related Operations If you are also using your device for SBC/Gateway functionality (i.e., PSTN Gateway and/ or SBC), you can use the SBA Management Interface for various Gateway-related operations, as described in this section. Note: To enable communication between the SBA Management Interface and the Gateway's Web interface, ensure Internal VLAN is enabled (OSNInternalVLAN=1).

  • Page 83: Performance Monitoring

    Installation and Maintenance Manual 10. Using the DR-SBA Management Interface 10.4 Performance Monitoring The DR-SBA Management Interface allows you to monitor the DR-SBA. 10.4.1 Viewing Registered Users Statistics The following procedure describes how to view active registered user statistics, which includes users and endpoints.

  • Page 84: Maintenance

    Mediant SBA Table 10-2: SBA Server Statistics Graph Description General Server Health Available Bytes Available physical memory (in MBytes) for running processes CPU Utilization Current utilization of CPU (in %) Avg. Disk Sec/Read Average time of disk-read latency Avg. Disk Sec/Write Average time of disk-write latency 10.5 Maintenance...

  • Page 85: Restarting Sba Server

    Installation and Maintenance Manual 10. Using the DR-SBA Management Interface To stop a service, click the corresponding Stop button; the service displays the • "Stopped" status message. To start a service, click the corresponding Start button; the service displays the •...
  • Page 86 Mediant SBA Figure 10-19: Configuring Syslog Select the Enable check box. In the 'Server' field, enter the Syslog server's IP address. In the 'Port' field, enter the Syslog server's port. Click Submit. Installation and Maintenance Manual LTRT-33443...

  • Page 87: Viewing Logged Sba Management Interface Activities

    Installation and Maintenance Manual 10. Using the DR-SBA Management Interface 10.5.4 Viewing Logged SBA Management Interface Activities The following procedure describes how to view logged activities performed in the SBA Management interface such as logging in and out of the GUI. ...

  • Page 88: Viewing Logged Teams Sba Activities

    Mediant SBA 10.5.5 Viewing Logged Teams SBA Activities The following procedure describes how to view Microsoft service logs for logged SBA operations.  To view Microsoft Service Logs: From the Tools menu, click Direct Routing SBA Logs; the following screen appears: Figure 10-21: Viewing Microsoft SBA Operations Installation and Maintenance Manual LTRT-33443...

  • Page 89: Viewing Logged Teams Sba Configuration Activities

    Installation and Maintenance Manual 10. Using the DR-SBA Management Interface 10.5.6 Viewing Logged Teams SBA Configuration Activities This option displays logged AudioCodes SBA configuration operations.  To view logged SBA configuration: From the Tools menu, click Direct Routing SBA Configuration Logs; the following...

  • Page 90: Direct Routing Sba Alarm Tester

    Mediant SBA 10.5.7 Direct Routing SBA Alarm Tester This option generates tests alarms and sends them to OVOC.  To generate test alarms: From the Tools menu, click Direct Routing SBA Alarm Tester; the following screen appears: Figure 10-23: Direct Routing SBA Alarm Tester From the Name drop-down list, select the desired alarm to generate.

  • Page 91: Restoring Sba To Factory Defaults Remotely

    Installation and Maintenance Manual 10. Using the DR-SBA Management Interface 10.5.8 Restoring SBA to Factory Defaults Remotely Note: This option does not appear for the Virtual Appliance. If the SBA hosts a virtual machine, restoring the SBA to factory defaults deletes the virtual machine. Therefore, if you need the virtual machine, before restoring the SBA to factory defaults, make a backup of the virtual machine through Hyper-V and keep the backup on an external storage device (as the C drive will be formatted).

  • Page 92: Logging Out

    Mediant SBA 10.6 Logging Out The following procedure describes how to log out the DR-SBA Management Interface.  To log out SBA Management Interface: Click the arrow adjacent to the logged-in username: Choose Logout. Installation and Maintenance Manual LTRT-33443...

  • Page 93: Configure Dr-Sba Web To Work With Https

    Installation and Maintenance Manual 11. Configure DR-SBA Web to Work with HTTPS Configure DR-SBA Web to Work with HTTPS This section describes how to configure the DR-SBA Web interface to work over HTTPS.  To configure HTTPS for SBA Web interface: For configuring the DR-SBA Web interface to work over HTTPS, a certificate is required.
  • Page 94 Mediant SBA If you don’t have a binding line for HTTPS, click Add. If you have the HTTPS line, click Edit; the following screen appears: Figure 11-3: Edit Site Bindings From the 'Type' drop-down list, select https. From the 'SSL certificate' drop-down list, select the certificate created by the SBA setup (or use the certificate that you added for the Web interface).

  • Page 95: Running Anti-Virus Software

    To ensure that the antivirus scanner does not interfere with the operation of DR-SBA, you must exclude specific processes and directories. The following processes and directories should be excluded: Directories (need to exclude subfolders too):  C:\Program Files\AudioCodes • C:\Program Files\Microsoft\MS Teams DR-SBA • C:\AudioCodes •...
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  • Page 97: Known Issues

    Installation and Maintenance Manual 13. Known Issues Known Issues When the Teams SBA IP address is changed and the SIP listen IP address is  updated, the MSFT service needs to be restarted. By design, AAD Long lived token is validated by the Proxy server. Currently the token ...
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  • Page 99: Dr-Sba Troubleshooting

    Installation and Maintenance Manual 14. DR-SBA Troubleshooting DR-SBA Troubleshooting This section describes DR-SBA troubleshooting issues. 14.1 Validate that your Tenant is enabled for DR-SBA Enter the following command to validate if a new PowerShell commands are available: Get-Command *TeamsSurvivableBranchAppliance* 14.2 Making sure that the user has been enabled for DR- You can use the following process to ensure that the Teams user has been enabled for DR-SBA support:...

  • Page 100: Sba To Sbc Sip Options Is Not Responding

    In case you don’t see any response from SBA to SBC SIP Options, make sure that the SBC was added to Teams. 14.6 Collect Required Information to Report an Issue Collect the following information for AudioCodes technical support regarding the troubleshooting of issues: Detailed description of the scenario ...

  • Page 101: A Re-Image Dr-Sba From Usb

    Installation and Maintenance Manual A. Re-Image DR-SBA from USB Re-Image DR-SBA from USB This Appendix describe the process, how to create a bootable USB dongle, loaded with the DR-SBA for Teams image. Note: This section is only relevant for OSN-based devices and is not relevant for the Virtual Appliance.

  • Page 102: Kvm/Vga Systems

    Mediant SBA Figure 14-1: Display the IP Address In case a static IP address needs to be set, use the following command: i <#> <ip> <subnet> <gateway> <#> is the interface number – the example above interface number 12 is connected and can be set.
  • Page 103 Installation and Maintenance Manual A. Re-Image DR-SBA from USB This page is intentionally left blank. Version 1.0.21 Microsoft Teams...
  • Page 104 Website: https://www.audiocodes.com ©2021 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room Experience and CloudBond are trademarks or registered trademarks of AudioCodes Limited.

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