Troubleshooting Charts; No Image - Basler L100k User Manual

Troubleshooting

6.2 Troubleshooting Charts

The following pages contain several troubleshooting charts which can help you find the cause of
problems that users sometimes encounter. The charts assume that you are familiar with the
camera's features and settings and with the settings for your frame grabber. If you are not, we
suggest that you review the manuals for your camera and frame grabber before you troubleshoot
a problem.

6.2.1 No Image

Use this chart if you see no image at all when you attempt to capture an image with your frame
grabber (in this situation, you will usually get a message from the frame grabber such as "time-
out"). If you see a poor quality image, a completely black image, or a completely white image, use
the chart in Section 6.2.2.
Always switch off power to the system before making or breaking any connection.
Connect the power source to the camera and
then check the LED on the back of the camera.
Is the LED lit constantly?
Yes
Use a voltmeter to check the power source for the camera.
The output must be 12 VDC ± 1.2 V. Also, make sure that the
power source meets the other specs shown in Section 2.8.
Is the power source OK?
Yes
6-2
DRAFT
Use a voltmeter to check the power
source for the camera. The output must
be 12 VDC ± 1.2 V. Also, make sure that
the power source meets the other specs
No. It is
always
out.
Replace the
The camera is not detecting an
No. It is
ExSync signal. Check the ExSync
flashing
signal or set the camera for Free-
3 pulses.
run mode (See Section 3.2.2).
Call Basler technical support
No. It is
for assistance. (The contact
flashing
numbers appear on the title
5, 6, 7 or 8
page of this manual.)
pulses.
The power source can not supply
No. I see a
enough current to operate the
fast flashing
camera. Make sure that your
green light.
power source meets the specs
No
shown in Section 2.8.
Is the power source OK?
Yes No
Replace the
camera power source
shown in Section 2.8.
Replace the
power source
BASLER L100
k Series