Troubleshooting Charts; No Image - Basler A202K Manual

Troubleshooting

6.2 Troubleshooting Charts

The following pages contain several troubleshooting charts which can help you find the cause of
problems that users sometimes encounter. The charts assume that you are familiar with the
camera's features and settings and with the settings for your frame grabber. If you are not, we
suggest that you review the manuals for your camera and frame grabber before you troubleshoot
a problem.

6.2.1 No Image

Use this chart if you see no image at all when you attempt to capture an image with your frame
grabber (in this situation, you will usually get a message from the frame grabber such as "time-
out"). If you see a poor quality image, a completely black image, or a completely white image, use
the chart in Section 6.2.2.
Always switch off power to the system before making or breaking any connection.
Use a voltmeter to check the power source for the camera. The
output must be 12 VDC ± 1.2 V. Also, make sure that the power
source meets the other specs shown in Section 2.8.
Is the power source OK?
Yes
Connect the power source to the camera and
then check the LED on the back of the camera.
Is the LED lit constantly?
Yes
Check to make sure that the RS-644 serial connection is working OK. You can do
this by starting the Camera Configuration Tool. When you start the tool, a Model Tab
showing the camera's serial number and other information should appear.
(If this is the first time that you are starting the tool, you will see a Connection Tab
with an RS-644 tree. Click on an RS-644 port in the tree, click the Open button, and
click the Recognition button. The Model Tab should appear.)
Yes
6-2
DRAFT
No. It is
always
out.
No. It is
blinking
3 pulses.
No. It is
blinking
5, 6, 7 or 8
pulses.
No. I see a
fast blinking
green light.
Did the Model Tab appear?
Replace the
No
power source
Replace the
camera
The camera is not detecting an
ExSync signal. Check the ExSync
signal or set the camera for Free-
run mode (See Section 3.2.2).
Call Basler Technical Support
for assistance. (The contact
numbers appear on the title
page of this manual.)
The power source can not supply
enough current to operate the
camera. Make sure that your
power source meets the specs
shown in Section 2.8.
No
Go to the
RS-644
serial
communications
troubleshooting
chart.
BASLER A202
k