Troubleshooting And Support; Tech Support Resources; Obtaining An Rma Number - Basler DART BCON SERIES User Manual

Troubleshooting and Support

AW00136902000
12 Troubleshooting and Support

12.1 Tech Support Resources

If you need advice about your camera or if you need assistance troubleshooting a problem with your
camera, you can contact the Basler technical support team for your area. Basler technical support
contact information is located in the front pages of this manual.
You will also find helpful information such as frequently asked questions, downloads, and
application notes in the Support and Downloads sections of the Basler website:
www.baslerweb.com
If you do decide to contact Basler technical support, please take a look at Section 12.3 on page 131
before you call. The section gives information about assembling relevant data that will help the
Basler technical support team to help you with your problem.

12.2 Obtaining an RMA Number

Whenever you want to return material to Basler, you must request a Return Material Authorization
(RMA) number before sending the material back. The RMA number must be stated in your delivery
documents when you ship your material to us! Please be aware that, if you return material without
an RMA number, we reserve the right to reject the material.
You can find detailed information about how to obtain an RMA number in the Support section of the
Basler website: www.baslerweb.com
130 Basler dart BCON